# Incident 20050111004189I: Boeing 737824, Cleveland, OH, January 11, 2005

- Type: FAA incident report (Accident/Incident Data System), as reported
- Date: January 11, 2005, 15:39 local time
- Place: Cleveland, OH
- Airport: Cleveland-Hopkins International
- Phase of flight: Normal Cruise
- Operating rules: Air carrier (Part 121)
- Operator: CALA
- Location: 41.4094° N, 81.8547° W: Placed by OpenAirDocs at CLEVELAND-HOPKINS INTL (CLE), within about a mile (OpenAirDocs)
- Nearby events: https://openairdocs.org/map.md?lat=41.4094&lon=-81.8547&mi=10
- Aircraft: UNKNOWN (not matched to a registry record)
- Reported make and model: BOEING 737824
- Fatal injuries: 0
- FAA source: FAA Aviation Safety Information Portal (https://asip.faa.gov/)
- Page: https://openairdocs.org/incident/20050111004189I

## Narrative

As the FAA filed it, in capitals; the FAA replaces private details with ^PRIVACY DATA OMITTED^.

(-23) PASSENGER ^PRIVACY DATA OMITT^ ACCUSED OF RINGING HIS CALL BUTTON EXCESSIVELY THEREBY INTERFERING WITH THE FLIGHT ATTENDANTS DUTIES, FAR 121.580. THIS INCIDENT IS NOT IN ANY VIOLATION OF ANY SPECIFIC REGULATORY COMPLIANCE. IN CAPTAIN ^PRIVACY D^ NARRATIVE THE PASSENGER ^PRIVACY DATA OMITT^ WAS NOT INDICATED AS BEING DRUNK OR ABUSIVE OR DISORDERLY. IN CAPTAIN ^PRIVACY D^ NARRATIVE ^PRIVACY DAT^ APPEARS TO BE DISSATISFIED WITH THE SERVICE. ^PRIVACY DAT^ DID NOT VIOLATE ANY SPECIFIC REGULATION BY RINGING HIS CALL BUTTON EXCESSIVELY, THERBY INTERFERING WITH THE FLIGHT ATTENDANTS ABILITY TO PERFORM THEIR DUTIES AND RESPONSIBILITIES. PART OF A FLIGHT ATTENDANTS DUTY IS TO ANSWER THE CALL BUTTON. WHAT IS EXCESSIVELY IS A MATTER OF OPTION, NOT A REGULATORY STANDARD. THIS INCIDENT IS AN AIR CARRIER CUSTOMER RELATION PROBLEM NOT A FAR VIOLATION. INJURY SUMMARY NOT KNOWN BY ASI.

From the FAA Accident/Incident Data System. Reports are matched to registry aircraft by N-number and event date, checked against the reported make and model; the registry's history has gaps, so older matches can be wrong. Compare the reported make and model. For accidents, the NTSB's own investigation is the fuller record.

---
OpenAirDocs.org is an independent research project of [Contrail Labs](https://contraillabs.com/). It is not affiliated with the FAA or the NTSB. Source documents are U.S. government works in the public domain.