# Accident 20260329013039A: Boeing 787-9, March 29, 2026

- Type: FAA accident report (Accident/Incident Data System), as reported
- Date: March 29, 2026, 14:40 local time
- Airport: San Francisco International
- Damage: No damage
- Phase of flight: Cruise/Level Flight
- Operating rules: Air carrier (Part 121)
- Operator: CALA
- Location: 27.8564° N, 128.8870° W: From the FAA
- Nearby events: https://openairdocs.org/map.md?lat=27.8564&lon=-128.8870&mi=10
- Aircraft: N23994, registered now (https://openairdocs.org/aircraft/N23994) (OpenAirDocs)
- Registry model: Boeing 787-9 (registry code 1385609, https://openairdocs.org/model/boeing-787-9) (OpenAirDocs)
- Registry engine: GE GENX-1B76A/P2 (registry code 30231, https://openairdocs.org/engine/ge-genx-1b76a-p2) (OpenAirDocs)
- Reported make and model: BOEING 787-9
- People aboard: 1
- Fatal injuries: 0
- Other injuries: 1
- Pilot certificates: Airline transport
- Pilot flight hours: 8,102 total
- NTSB investigation: [NTSB DCA26LA167](https://openairdocs.org/ntsb/DCA26LA167) (OpenAirDocs)
- FAA source: FAA Aviation Safety Information Portal (https://asip.faa.gov/)
- Page: https://openairdocs.org/incident/20260329013039A

## Narrative

As the FAA filed it, in capitals; the FAA replaces private details with ^PRIVACY DATA OMITTED^.

ONCE ESTABLISHED AT CRUISE AT FL300, THE CAPTAIN KEPT THE SEAT BELT LIGHT ILLUMINATED AND ALLOWED THE FLIGHT ATTENDANTS TO BEGIN THEIR SERVICE.

WITHIN THE FIRST THIRTY MINUTES OF THE FLIGHT ONLY OCCASIONAL LIGHT TURBULENCE WAS ENCOUNTERED. THE CAPTAIN NOTIFIED DISPATCH OF THE LIGHT TURBULENCE.

DISPATCH RELAYED THAT THE LIGHT TURBULENCE SHOULD BE SHORT LIVED. APPROXIMATELY THIRTY MINUTES LATER, ANOTHER MESSAGE WAS SENT TO DISPATCH ABOUT ENCOUNTERING OCCASIONAL LIGHT CHOP AT FL300.

FLIGHT ATTENDANT SERVICE CONTINUED WITHOUT ISSUE. APPROXIMATELY THIRTY MINUTES LATER, THERE WAS A SUDDEN JOLT OF MODERATE TURBULENCE. THE CAPTAIN MADE A PA ANNOUNCEMENT OF “FLIGHT ATTENDANTS BE SEATED IMMEDIATELY”.

SEVERAL FLIGHT ATTENDANTS TOOK SEATS IN THE JUMPSEATS OR OPEN PASSENGER SEATS AS ABLE. THE PURSER SAT ON THE FLOOR IN THE AISLE AND HELD ONTO HELD ONTO A PASSENGER SEAT. THREE FLIGHT ATTENDANTS WERE IN THE AREA OF THE AFT GALLEY AND REACHED FOR THE JUMPSEATS BUT DID NOT GET SEATED.

ONE FLIGHT ATTENDANT FELL ONTO ANOTHER FLIGHT ATTENDANT’S FOOT.THE PURSER WENT TO THE AFT GALLEY TO CHECK ON THE INJURED FLIGHT ATTENDANT.

A DOCTOR THAT WAS ONBOARD ASSISTED IN TENDING TO THE INJURED FLIGHT ATTENDANT. THE CAPTAIN WAS INFORMED OF THE INJURY BY THE PURSER AND BEGAN COORDINATING WITH DISPATCH AND MEDLINK. THE INJURED FLIGHT ATTENDANT WAS MOVED TO AN EMPTY ROW TO ELEVATE THEIR LEG.

## The NTSB's investigation of this event (1)

From the NTSB's public API. Aircraft are matched to registry aircraft by N-number and event date, checked against the reported serial number, make and model; the registry's history has gaps, so older matches can be wrong. Compare the reported make and model.

- [NTSB DCA26LA167](https://openairdocs.org/ntsb/DCA26LA167), Mar 29, 2026: Boeing 787-9 (N23994), Pacific Ocean (Pacific Ocean), no damage. Probable cause: An unanticipated encounter with clear air turbulence while in cruise flight.

## Other reports on N23994 (1)

Matched to the same aircraft by N-number and date.

- [Accident 20260329013029A](https://openairdocs.org/incident/20260329013029A), Mar 29, 2026: Boeing 787-9 (N23994), San Francisco, CA, No damage. While at cruise altitude, the flight encountered unexpected turbulence. The captain made an announcement for flight attendants to take their jumpseats. While…

From the FAA Accident/Incident Data System. Reports are matched to registry aircraft by N-number and event date, checked against the reported make and model; the registry's history has gaps, so older matches can be wrong. Compare the reported make and model. For accidents, the NTSB's own investigation is the fuller record.

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