# JASC 2340: Interphone/Passenger Announcement (PA) System

- Type: JASC system/component code (FAA)
- ATA chapter: 23 Communications
- Title in the code table: INTERPHONE/PASSENGER PA SYSTEM
- Service difficulty reports: 755
- FAA code table: https://www.faa.gov/sites/faa.gov/files/JASC_Code.pdf#page=19
- Page: https://openairdocs.org/jasc/2340

## What it covers

For reports on the interphone/passenger announcement (PA) system, including the amplifier used for communication by flight and ground personnel to communicate between areas on the aircraft.

## Service difficulty reports (755, newest 50)

- [SDR DALA2026073104439](https://openairdocs.org/sdr/DALA2026073104439), Jul 28, 2026: Airbus BD5001A10. HORN. FALSE ACTIVATION. ERRONEOUS EVAC HORN WHILE ON DESCENT (~15,000 FT). ONLY INDICATION ON FLIGHT DEC WAS EVAC CMD GUARDED SWITCH LIGHT ILLUM (N121DU)
- [SDR ABXA20260627292](https://openairdocs.org/sdr/ABXA20260627292), Jun 27, 2026: Boeing 767300. INTERPHONE. FAULTED. OXYGEN MASK INTERPHONE SYSTEM WILL NOT TEST ON GROUND. WILL NOT WORK WHEN SPEAKING DIRECTLY INTO OXYGEN MASK WITH THE PT (N673AZ)
- [SDR ABXA20260621273](https://openairdocs.org/sdr/ABXA20260621273), Jun 21, 2026: Boeing 767300. INTERCOM. INOPERATIVE. DURING TAXI, FO INTERCOM INOP. UNABLE TO TRANSMIT. RETURNED TO GATE (BTB). F/O MASK WAS DISTURBED DURING PRE-FLIGHT CHEC (N496MM)
- [SDR SCNA20260310113](https://openairdocs.org/sdr/SCNA20260310113), Mar 9, 2026: Boeing 7378KN. CALL CHIME. INOPERATIVE. R2 LAV EMERGENCY CALL LIGHT DOESNT MAKE NOISE MX NOTIFIED. ACTIVATED LAV CALL LIGHT IAW AMM 33-27-00. OPS CHECK GOOD (N833SY)
- [SDR CALA2025102010251](https://openairdocs.org/sdr/CALA2025102010251), Oct 20, 2025: Boeing 777300ER. INTERPHONE. FAULTED. INTERPHONE BETWEEN FLIGHT DECK AND CABIN INOPERATIVE PERFORMED OPS CHECK ON CABIN INTERPHONE SYSTEM IAW AMM REF. 23-42-0 (N2639U)
- [SDR DALA2025102707896](https://openairdocs.org/sdr/DALA2025102707896), Oct 10, 2025: Airbus A350941. HANDSET. SPARKS. FLIGHT DECK HANDSET PLUG DISCONNECTS WHILE SPARKING AT TIMES. R & R FLT DECK HANDSET IN REF TO A350 AMM 44-11, SOFTWARE  (N519DN)
- [SDR HALA20251007307](https://openairdocs.org/sdr/HALA20251007307), Oct 6, 2025: Airbus A330243. PA SYSTEM. INOPERATIVE. ETOPS - FA IR PA INOP. REMOVED AND REPLACED IR-PA HANDSET PER AMM 23-73-44. OPS CHECK GOOD. A/C OK FOR SERVICE. (N379HA)
- [SDR ASMF2025092700255](https://openairdocs.org/sdr/ASMF2025092700255), Sep 21, 2025: Boeing 7879. CONTROLLER. INOPERATIVE. UPON FLIGHT DECK ARRIVAL STATUS MSG DISPLAYED: PASSENGER ADDRESS AND CABIN INTERPHONE / CSC CONTROLLER INOPERATIVE (N128AM)
- [SDR CALA2025081107550](https://openairdocs.org/sdr/CALA2025081107550), Aug 9, 2025: Boeing 7878. INTERPHONE. INOPERATIVE. FA INTERPHONE AT DOOR 1R INOP CYCLED HANDSET BREAKERS IN CBIC REF AMM 44-14-03 DISPLAY RECOVERED. (N27903)
- [SDR HNAA2024062400461](https://openairdocs.org/sdr/HNAA2024062400461), Jun 23, 2025: Emb EMB145LR. AMPLIFIER. FAULTED. CABIN EMERG LIGHTS WONT TURN OFF. PERFORMED ELECTRICAL RESET. NO FIX. RESET PA C/B NO FIX. INSTALLED NEW F/A HANDSET IN  (N649PP)
- [SDR HALA20250616182](https://openairdocs.org/sdr/HALA20250616182), Jun 15, 2025: Airbus A330243. HANDSET. FAULTED. ETOPS - FA 2L PA WEAK, CAN'T HEAR ANNOUNCEMENTS. REMOVED AND REPLACED 2L HANDSET PER AMM 23-73-44. OPS TEST OK. OK FOR S (N395HA)
- [SDR HALA20250616181](https://openairdocs.org/sdr/HALA20250616181), Jun 14, 2025: Airbus A330243. HANDSET. BROKEN. ETOPS - 1L PA INTERPHONE HANDSET INOP/BROKEN. REMOVED AND REPLACED 1L HANDSET ASSY PER AMM 23-73-44. OK FOR SVC. (N391HA)
- [SDR HALA20250609170](https://openairdocs.org/sdr/HALA20250609170), Jun 8, 2025: Airbus A330243. HANDSET. FAULTED. ETOPS - DOOR 1L INTERPHONE STATIC WHILE IN USE. REMOVED AND REPLACED 1L INTERPHONE HANDSET PER AMM 23-73-44, OPS TEST GO (N386HA)
- [SDR WX0A2025052932440](https://openairdocs.org/sdr/WX0A2025052932440), May 28, 2025: Airbus A319111. PA SYSTEM. INOPERATIVE. (AIRCRAFT NOT GROUNDED) PA INOP, AND EXIT LIGHTS FLASHING . ATTEMPTED RESET. RESET UNSUCCESSFUL. / FULL CIDS RESET PERFO (N316NV)
- [SDR CALA2025052704987](https://openairdocs.org/sdr/CALA2025052704987), May 25, 2025: Boeing 737824. AMPLIFIER. FAULTED. PA AND INTERPHONE SYS INOP AT CRUISE PERFORMED VISUAL INSPECTION OF WIRE BUNDLES OVER FLIGHT DECK DOOR, NO CAFFING WIRES (N14242)
- [SDR HALA20250402096](https://openairdocs.org/sdr/HALA20250402096), Apr 1, 2025: Airbus A321271N. SPEAKER. INOPERATIVE. ETOPS - FOUND CABIN LOUDSPEAKERS ABOVE SEATS 12A, 15A, 17A, 23A, 27A, 35A, 41A,45A, 2J, 11J, 14J, 16J, 21J, 33H, AND 39J (N228HA)
- [SDR AALA202503061995](https://openairdocs.org/sdr/AALA202503061995), Mar 4, 2025: Airbus A321211. SPEAKER. INOPERATIVE. AIRCRAFT IN BASE MAINTENANCE: EVACUATION WARNING HORN NOT SOUNDING AT DOOR 2 AND 4. MAINTENANCE REPLACED THE LOUD SPEAKE (N167US)
- [SDR AALA202503069398](https://openairdocs.org/sdr/AALA202503069398), Mar 4, 2025: Airbus A321211. SPEAKER. INOPERATIVE. AIRCRAFT IN BASE MAINTENANCE: NO EVACUATION ALARM AT DOOR 3. MAINTENANCE ACCOMPLISHED AN OPERATIONAL TEST OF THE LOUD SP (N163US)
- [SDR HALA20250205050](https://openairdocs.org/sdr/HALA20250205050), Feb 4, 2025: Airbus A330243. INTERPHONE. MALFUNCTIONED. ETOPS - 2R INTERHPONE PA VOLUME IS SOFT. REMOVED AND REPLACED #2 INTERPHONE TEST OK PER: AMM 23-73-44. (N385HA)
- [SDR HALA20250127040](https://openairdocs.org/sdr/HALA20250127040), Jan 24, 2025: Airbus A330243. HANDSET. WEAK. ETOPS - 1L PA HANDSET IS VERY QUIET WHEN CALLING THE BACK. REMOVED AND REPLACED 1L PA HANDSET TEST OK PER: AMM23-73-44. (N389HA)
- [SDR AALA202501151933](https://openairdocs.org/sdr/AALA202501151933), Jan 13, 2025: Airbus A319132. LIGHT. MALFUNCTIONED. AIRCRAFT WAS NOT GROUNDED: FLIGHT DIVERTED TO MEM, CHANGED FROM MCI ITS INTENDED DESTINATIOIN INTERCOM SYSTEM (ALL HAND  (N832AW)
- [SDR HALA20241226381](https://openairdocs.org/sdr/HALA20241226381), Dec 25, 2024: Airbus A330243. HANDSET. INOPERATIVE. ETOPS - HANDSET IN FLIGHT DECK WILL NOT TRANSMIT OR RECEIVE. UNABLE TO USE TO MAKE PA'S. REPLACED FLT DECK HANDSET PER A (N392HA)
- [SDR HALA20241218373](https://openairdocs.org/sdr/HALA20241218373), Dec 17, 2024: Airbus A330243. HANDSET. FAILED. ETOPS - INTERPHONE AT DOOR 1R HAS FEEDBACK SOUND. REMOVED AND REPLACED 1R HANDSET TEST OK PER: AMM23-73-44. (N392HA)
- [SDR HALA20241216368](https://openairdocs.org/sdr/HALA20241216368), Dec 14, 2024: Airbus A330243. HANDSET. FAULTED. ETOPS - 1L INTERPHONE CONNECTION BAD. REMOVED AND REPLACED 1L HANDSET ASSY PER AMM 23-73-44, OPS TEST GOOD. OK FOR SERVI (N386HA)
- [SDR HALA20241211358](https://openairdocs.org/sdr/HALA20241211358), Dec 10, 2024: Airbus A330243. HANDSET. DAMAGED. ETOPS - FA INTERPHONE AT 3L LOCATED, CORD IS DAMAGED. REMOVED AND REPLACED 3L HANDSET ASSY PER AMM 23-73-44. OK FOR SVC. (N381HA)
- [SDR HALA20241108319](https://openairdocs.org/sdr/HALA20241108319), Nov 8, 2024: Airbus A330243. INTERPHONE. INOPERATIVE. ETOPS - 4L INTERPHONE INOP. REPLACED 4L INTERPHONE PER AMM 23-73-44. OPS CK OK. OK FOR SERVICE (N374HA)
- [SDR SWAA2024110656142](https://openairdocs.org/sdr/SWAA2024110656142), Nov 2, 2024: Boeing 7378. INTERPHONE. ODOR. DISTINCT OVERHEAT SMELL IN COCKPIT INTERPHONE AND CABIN INTERPHONE INOP.<[01] COMPLY WITH CONDITIONAL INSPECTION FOR MX  (N8784Q)
- [SDR HALA20241028303](https://openairdocs.org/sdr/HALA20241028303), Oct 27, 2024: Airbus A330243. HANDSET. MALFUNCTIONED. ETOPS - INTERPHONE FROM 1L VERY SOFT VOLUME. CAN'T HEAR PA FROM ROW 14-47. REMOVED AND REPLACED HANDSET ASSY AT 2L PER A (N395HA)
- [SDR HALA20241015289](https://openairdocs.org/sdr/HALA20241015289), Oct 14, 2024: Airbus A330243. INTERPHONE. WEAK. ETOPS - PA IS VERY QUIET FROM 1R INTERPHONE. REMOVED AND REPLACED 1R INTERPHONE TEST OK PER: AMM 23-73-44. (N389HA)
- [SDR HALA20240830249](https://openairdocs.org/sdr/HALA20240830249), Aug 30, 2024: Airbus A330243. CRADLE. CRACKED. ETOPS - FA'S FOUND 3R HANDSET CRADLE CRACKED. REMOVED AND REPLACED 3R HANDSET ASSEMBLY PER AMM 23-73-44. OPS TEST GOOD.  (N389HA)
- [SDR HALA20240618162](https://openairdocs.org/sdr/HALA20240618162), Jun 17, 2024: Airbus A330243. HANDSET. INTERMITTENT. ETOPS - 1R INTERPHONE INTERMITTENT. REMOVED AND REPLACED 1R HANDSET PER AMM 23-73-44. OK FOR SVC. (N393HA)
- [SDR HALA20240530151](https://openairdocs.org/sdr/HALA20240530151), May 29, 2024: Airbus A321271N. SPEAKER. INOPERATIVE. ETOPS - FWD LAV SPEAKER NOT WORKING. REMOVED AND REPLACED LOUDSPEAKER PER AMM 23-73-51. OK FOR SVC. (N228HA)
- [SDR AALA202405298139](https://openairdocs.org/sdr/AALA202405298139), May 29, 2024: Airbus A321253NX. BATTERY. NO TEST. AIRCRAFT WAS NOT GROUNDED: CABIN INTERCOMMUNICATION DATA SYSTEM EMERGENCY POWER SUPPLY UNIT BATTERY TEST FAIL AT 11WL. R (N418AN)
- [SDR HALA20240529149](https://openairdocs.org/sdr/HALA20240529149), May 28, 2024: Airbus A330243. HANDSET. DAMAGED. ETOPS - 2L DOOR INTERPHONE HANDSET HANGING ON BY THREADS. REMOVED & REPLACED 2L DOOR HANDSET PER AMM 23-73-44. OPS CHECK (N379HA)
- [SDR HALA20240528147](https://openairdocs.org/sdr/HALA20240528147), May 25, 2024: Airbus A321271N. INTERPHONE. MALFUNCTIONED. ETOPS - AFT GALLEY INTERPHONE VOLUME TOO LOW. REMOVED AND REPLACED INTERPHONE IN REF TO AMM 23-73-44 OPS CHECK GOOD OK T (N214HA)
- [SDR HALA20240520139](https://openairdocs.org/sdr/HALA20240520139), May 19, 2024: Airbus A330243. HANDSET. FAULTED. ETOPS - 2L INTERCOM RECEIVER VOLUME LOW. REMOVED AND REPLACED 2L F/A HANDSET PER 23-73-44. OPS CHK GOOD. OK FOR SERVICE. (N380HA)
- [SDR HALA20240429118](https://openairdocs.org/sdr/HALA20240429118), Apr 28, 2024: Airbus A330243. INTERPHONE. DETACHED. ETOPS-4R DOOR INTERPHONE CORD HAS COME OFF. REMOVED AND REPLACED 4R F/A HANDSET PER 23-73-44. OPS CK GOOD. OK FOR SERVIC (N381HA)
- [SDR HALA20240424113](https://openairdocs.org/sdr/HALA20240424113), Apr 23, 2024: Airbus A330243. HANDSET. MALFUNCTIONED. ETOPS - FFA INTERPHONE HANDSET BROADCASTS IN BOTH FIRST CLASS AND MAIN CABIN WHEN PA2 IS PRESSED. REMOVED AND REPLACED # (N380HA)
- [SDR HALA20240325075](https://openairdocs.org/sdr/HALA20240325075), Mar 24, 2024: Airbus A330243. INTERPHONE. FAULTED. ETOPS - INTERPHONE @ 2R/2L DOORS SOFT. REPLACED 2L HANDSET PER AMM 23-73-44. REPLACED INTERPHONE AT 2R DOOR PER AMM 23-7 (N378HA)
- [SDR HALA20240112015](https://openairdocs.org/sdr/HALA20240112015), Jan 11, 2024: Airbus A330243. UNKNOWN. UNKNOWN. ETOPS - F/A INTERPHONE AT 4R DOOR DETACHED FROM WALL MOUNT. REMOVED AND REPLACED F/A INTERPHONE HANDSET IAW AMM 23-73-44 (N389HA)
- [SDR HALA20231218277](https://openairdocs.org/sdr/HALA20231218277), Dec 16, 2023: Airbus A330243. UNKNOWN. UNKNOWN. ETOPS - F/A INTERPHONE HANDSET AT 1L DOOR HAS WEAK MICROPHONE. REPORTED HARD TO HEAR PA AND F/A INTERPHONE COMMUNICATION (N380HA)
- [SDR HALA20231120250](https://openairdocs.org/sdr/HALA20231120250), Nov 18, 2023: Airbus A330243. UNKNOWN. UNKNOWN. ETOPS - 4R INTERPHONE VERY SOFT ON PA AND INTERPHONE TO INTERPHONE. REMOVED AND REPLACED 4R INTERPHONE HANDSET. TEST OK  (N370HA)
- [SDR SCNA20230627196](https://openairdocs.org/sdr/SCNA20230627196), Jun 26, 2023: Boeing 7378BK. UNKNOWN. UNKNOWN. DEFECT 702104: ALL FA INTERPHONES SHOCKED FA'S WHILE IN USE. - - - RESOLUTION: PERFORMED OPS CHECK IAW AMM 23-31-00. OPS (N814SY)
- [SDR JJBA20230512005](https://openairdocs.org/sdr/JJBA20230512005), May 8, 2023: Emb EMB145XR. AMPLIFIER. INOPERATIVE. CABIN AND CABIN EMERGENCY LIGHTS REMAIN ILLUMINATED DISABLING PA USE FD AND FA. INSPECTED AND FOUND CABIN AND CABIN EMER (N27200)
- [SDR HALA20240415097](https://openairdocs.org/sdr/HALA20240415097), Apr 12, 2023: Airbus A330243. INTERPHONE. BROKEN. ETOPS - 3L INTERPHONE BOTTOM BACK PART IS BROKEN AND INTERPHONE IS STILL USABLE. REMOVED AND REPLACED 3L HANDSET AND CRA (N395HA)
- [SDR DALA2023020801016](https://openairdocs.org/sdr/DALA2023020801016), Jan 30, 2023: Boeing 737832. NOT REPORTED. NOT REPORTED. (LOG 2607085) WHILE ACCOMPLISHING WORK SECTION 2330-01337-42 AND -43, IT WAS NOTED THAT CHANGES ARE REQUIRED TO WORK INS (N381DN)
- [SDR 9JLA2022122939632](https://openairdocs.org/sdr/9JLA2022122939632), Dec 7, 2022: Raythn HAWKER800XP. RMU. DEFECTIVE. THE FLIGHT CREW REPORTED THAT THE CO-PILOTS INTERPHONE WAS INOP, CONTINUOUS STATIC WAS EMITTED FROM SPEAKERS AND CO-PILO (N946WT)
- [SDR YENA2022103101045](https://openairdocs.org/sdr/YENA2022103101045), Oct 29, 2022: Airbus A320232. NONE. NONE. FLT#1825, FLL-LIM. 'DURING CLIMBOUT PASSING 14, OOO A VIBRATION LIKE BUFFET WAS FELT IN THE COCKPIT AND IN THE AFT GALLE (N594JB)
- [SDR DALA2022070504664](https://openairdocs.org/sdr/DALA2022070504664), Jul 5, 2022: Airbus A320211. NONE. NONE. SHIP 3231 BURNING SMELL AROUND IFE UNITS AT SEAT 3A AND 3B. CORRECTIVE ACTION: DEFERRED INFLIGHT ENTERTAINMENT SYSTEM PE (N331NW)
- [SDR SIMA20220625001](https://openairdocs.org/sdr/SIMA20220625001), Jun 25, 2022: Emb EMB145LR. PANEL. OPEN. FOA, COMM SIDE PANEL OPEN CREW DECLARED AN EMERGANCY LANDING FOR A OPENED GPU PANEL-C/A-OPENED AND CLOSED PANEL, INSPECT (N685AE)

All 755: https://openairdocs.org/jasc/2340/reports.md

## Other codes in chapter 23

- [JASC 2300](https://openairdocs.org/jasc/2300): Communications System (1,971 reports)
- [JASC 2310](https://openairdocs.org/jasc/2310): HF Communications System (1,684 reports)
- [JASC 2311](https://openairdocs.org/jasc/2311): UHF Communications System (69 reports)
- [JASC 2312](https://openairdocs.org/jasc/2312): VHF Communications System (1,271 reports)
- [JASC 2320](https://openairdocs.org/jasc/2320): Data Transmission Auto Call (106 reports)
- [JASC 2330](https://openairdocs.org/jasc/2330): Entertainment System (802 reports)
- [JASC 2350](https://openairdocs.org/jasc/2350): Audio Integrating System (627 reports)
- [JASC 2360](https://openairdocs.org/jasc/2360): Static Discharge System (104 reports)
- [JASC 2370](https://openairdocs.org/jasc/2370): Audio/Video Monitoring (219 reports)
- [JASC 2397](https://openairdocs.org/jasc/2397): Communications System Wiring (430 reports)

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