# NTSB DCA14CA124: Boeing 767 424ER, N77066, Newark, NJ, June 17, 2014 - Type: NTSB accident investigation - Classification: Accident · Serious injuries · Data collection · Final report - Date: June 17, 2014 - Place: Newark, NJ - Coordinates: 40.676387, -74.182777 (estimated) - Nearby events: https://openairdocs.org/map.md?lat=40.6764&lon=-74.1828&mi=10 - Phase of flight: [Enroute](https://openairdocs.org/ntsb-phases/400) (OpenAirDocs' grouping) - Defining event: [Enroute-cruise: Cabin safety event](https://openairdocs.org/ntsb-events/110) - Highest injury: Serious injuries - Injuries: 1 serious, 12 uninjured - Status: Completed, report September 1, 2015 - Report: Approved by Office Director - NTSB office: Major Investigations Division - NTSB case key (mKey): 89527 - NTSB case page: https://web.ntsb.gov/investigations/?ntsbnumber=DCA14CA124 - NTSB report (PDF, downloads): https://data.ntsb.gov/carol-repgen/api/Aviation/ReportMain/GenerateNewestReport/89527/pdf - NTSB docket: https://data.ntsb.gov/Docket?ProjectID=89527 - Page: https://openairdocs.org/ntsb/DCA14CA124 ## Probable cause A hot liquid splashed from a meal box onto the flight attendant's hand, resulting in a 2nd degree burn. ## Findings NTSB's coded findings; those marked are part of the probable cause. - [Personnel issues](https://openairdocs.org/ntsb-findings/02060000): Personnel issues › Task performance · Cabin crew (probable cause); cases with it: [Boeing 767-424ER, 1 case](https://openairdocs.org/ntsb-findings/02060000/cases.md?model=1385270), [All aircraft, 137 cases](https://openairdocs.org/ntsb-findings/02060000/cases.md) ## Sequence of events The events NTSB coded, in order, by phase of flight. The defining event best describes what happened. - [Enroute-cruise: Cabin safety event](https://openairdocs.org/ntsb-events/110) (defining event); cases with it: [Boeing 767-424ER, 1 case](https://openairdocs.org/ntsb-events/110/sequence.md?model=1385270), [All aircraft, 151 cases](https://openairdocs.org/ntsb-events/110/sequence.md) ## Analysis While preparing meal service in the forward galley a flight attendant (FA) was pulling meal boxes from the oven when a hot liquid splashed from a container onto her left hand. The FA treated the burn with ice and burn cream from the first aid kit and she continued to work the remainder of the flight. The crew reported the flight was smooth with no turbulence at the time of the event. After landing, the FA proceeded to the United Airlines medical clinic where she was diagnosed with a 2nd degree burn covering an area estimated to be approximately 1 inch by 3 inches on her left hand. ## Factual narrative While preparing meal service in the forward galley a flight attendant (FA) was pulling meal boxes from the oven when a hot liquid splashed from a container onto her left hand. The FA treated the burn with ice and burn cream from the first aid kit and she continued to work the remainder of the flight. The crew reported the flight was smooth with no turbulence at the time of the event. After landing, the FA proceeded to the United Airlines medical clinic where she was diagnosed with a 2nd degree burn covering an area estimated to be approximately 1 inch by 3 inches on her left hand. ## Aircraft - Registration: [N77066](https://openairdocs.org/aircraft/N77066), registered now, S/N 29461, built 2002 (OpenAirDocs) - Reported make and model: BOEING 767 424ER (424ER) - Registry model: [Boeing 767-424ER](https://openairdocs.org/model/boeing-767-424er) (registry code 1385270) (OpenAirDocs) - Registry engine: [GE CF6-80 series](https://openairdocs.org/engine/ge-cf6-80-series) (registry code 30025, turbo-fan) (OpenAirDocs) - Category: Airplane - Serial number: 29461 - Year built: 2002 - Damage: No damage - Flight: Part 121 - Operator: United Air Lines Inc - Registered owner: United Airlines Inc - Airworthiness certificate: Standard, Transport - Departed: SBGR, Sao Paulo - Destination: KEWR, Newark, NJ - Flight plan: IFR ## Flight crew As NTSB recorded them. NTSB leaves out names. - Pilot; age 64; injuries: none; airline transport; airplane ratings: multi-engine land; instrument ratings: airplane; medical: class 1, without waivers/limitations; last flight review April 28, 2014; flight hours: 17,525 total, 11,733 in this make and model - Co-pilot; age 41; injuries: none; airline transport; airplane ratings: multi-engine land; instrument ratings: airplane; medical: class 1, with waivers/limitations; last flight review October 24, 2013; flight hours: 7,018 in this make and model - Other flight crew; injuries: none ## Weather - Conditions: Visual (VMC), Night ## Other investigations on N77066 (1) From the NTSB's public API. Aircraft are matched to registry aircraft by N-number and event date, checked against the reported serial number, make and model; the registry's history has gaps, so older matches can be wrong. Compare the reported make and model. - [NTSB DCA26FA194](https://openairdocs.org/ntsb/DCA26FA194), May 3, 2026: Boeing 767-424ER (N77066), Newark, NJ, substantial damage, investigation ongoing ## Docket (4 files) The files NTSB released with the investigation on September 14, 2015, on NTSB's docket system: https://data.ntsb.gov/Docket?ProjectID=89527. 1.4 MB in all. - Pilot/Operator Aircraft Accident Report, NTSB Form 6120.1 (item 1, .PDF, 936 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=40431353&FileExtension=.PDF&FileName=Pilot%2FOperator%20Aircraft%20Accident%20Report,%20NTSB%20Form%206120.1-Master.PDF - Flight Attendant Statement (item 2, .PDF, 49 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=40431354&FileExtension=.PDF&FileName=Flight%20Attendant%20Statement-Master.PDF - Pilot's Statement (item 3, .PDF, 181 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=40431355&FileExtension=.PDF&FileName=Pilot%27s%20Statement-Master.PDF - Statement of Party Representatives to NTSB Investigation (item 4, .PDF, 261 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=40431356&FileExtension=.PDF&FileName=Statement%20of%20Party%20Representatives%20to%20NTSB%20Investigation-Master.PDF From the NTSB's public API. Aircraft are matched to registry aircraft by N-number and event date, checked against the reported serial number, make and model; the registry's history has gaps, so older matches can be wrong. Compare the reported make and model. --- OpenAirDocs.org is an independent research project of [Contrail Labs](https://contraillabs.com/). It is not affiliated with the FAA or the NTSB. Source documents are U.S. government works in the public domain.