# NTSB DCA16CA008: Boeing 737 3H4, N383SW, Pound Ridge, NY, October 9, 2015 - Type: NTSB accident investigation - Classification: Accident · Serious injuries · Data collection · Final report - Date: October 9, 2015, 17:00 local (21:00 UTC) - Place: Pound Ridge, NY - Coordinates: 41.239166, -73.579719 (estimated) - Nearby events: https://openairdocs.org/map.md?lat=41.2392&lon=-73.5797&mi=10 - Phase of flight: [Enroute](https://openairdocs.org/ntsb-phases/400) (OpenAirDocs' grouping) - Defining event: [Enroute: Cabin safety event](https://openairdocs.org/ntsb-events/110) - Highest injury: Serious injuries - Injuries: 1 serious, 147 uninjured - Status: Completed, report April 8, 2016 - Report: Approved by Office Director - NTSB office: Major Investigations Division - NTSB case key (mKey): 92218 - NTSB case page: https://web.ntsb.gov/investigations/?ntsbnumber=DCA16CA008 - NTSB report (PDF, downloads): https://data.ntsb.gov/carol-repgen/api/Aviation/ReportMain/GenerateNewestReport/92218/pdf - NTSB docket: https://data.ntsb.gov/Docket?ProjectID=92218 - Page: https://openairdocs.org/ntsb/DCA16CA008 ## Probable cause hot water spilled from a cup onto the flight attendant's arm resulting in a 2nd degree burn. ## Findings NTSB's coded findings; those marked are part of the probable cause. - [Personnel issues](https://openairdocs.org/ntsb-findings/02060000): Personnel issues › Task performance · Cabin crew (probable cause); cases with it: [Boeing 737-3H4, 2 cases](https://openairdocs.org/ntsb-findings/02060000/cases.md?model=138447K), [All aircraft, 137 cases](https://openairdocs.org/ntsb-findings/02060000/cases.md) ## Sequence of events The events NTSB coded, in order, by phase of flight. The defining event best describes what happened. - [Enroute: Cabin safety event](https://openairdocs.org/ntsb-events/110) (defining event); cases with it: [Boeing 737-3H4, 3 cases](https://openairdocs.org/ntsb-events/110/sequence.md?model=138447K), [All aircraft, 151 cases](https://openairdocs.org/ntsb-events/110/sequence.md) ## Analysis As a flight attendant (FA) was moving from the galley to the cabin to serve a tray of drinks, a cup of hot water fell off the tray and spilled onto her arm resulting in 2nd degree burns to her forearm and bicep, measuring about 1 inch by 2 inches, and separation of skin. The crew reported the flight encountered some light turbulence enroute but it was not determined if any was encountered at the time of the event. ## Factual narrative As a flight attendant (FA) was moving from the galley to the cabin to serve a tray of drinks, a cup of hot water fell off the tray and spilled onto her arm resulting in 2nd degree burns to her forearm and bicep, measuring about 1 inch by 2 inches, and separation of skin. The crew reported the flight encountered some light turbulence enroute but it was not determined if any was encountered at the time of the event. ## Aircraft - Registration: [N383SW](https://openairdocs.org/deregistered/N383SW-2018-12-21), registration cancelled 2018-12-21, S/N 26589, built 1994 (OpenAirDocs) - Reported make and model: BOEING 737 3H4 (3H4) - Registry model: [Boeing 737-3H4](https://openairdocs.org/model/boeing-737-3h4) (registry code 138447K) (OpenAirDocs) - Registry engine: [CFM International CFM56 series](https://openairdocs.org/engine/cfm-international-cfm56-series) (registry code 13802, turbo-fan) (OpenAirDocs) - Category: Airplane - Serial number: 26589 - Year built: 1994 - Engines: CFM INTL. CFM56 SERIES turbo fan; CFM INTL. CFM56 SERIES turbo fan - Damage: No damage - Flight: Part 121 - Operator: Southwest Airlines Co - Registered owner: U S Bank Na Trustee - Departed: MHT, Manchester, NH - Destination: BWI, Baltimore, MD - Flight plan: IFR ## Flight crew As NTSB recorded them. NTSB leaves out names. - Pilot; age 56; injuries: none; airline transport; airplane ratings: multi-engine land, single-engine land; instrument ratings: airplane; medical: class 1, without waivers/limitations; last flight review April 30, 2015; seat: left; restraint: 3-point; flight hours: 24,055 total, 18,400 in this make and model, 19,000 as pilot in command, 180 in the last 90 days, 60 in the last 30 days, 10 in the last 24 hours - Co-pilot; age 36; injuries: none; airline transport, flight instructor, military; airplane ratings: multi-engine land, single-engine land; instrument ratings: airplane; medical: class 1, without waivers/limitations; last flight review March 19, 2015; seat: right; restraint: 3-point; flight hours: 3,800 total, 800 in this make and model, 2,000 as pilot in command, 165 in the last 90 days, 82 in the last 30 days, 0 in the last 24 hours ## Weather - Conditions: Day - Turbulence: Light ## Docket (2 files) The files NTSB released with the investigation on April 8, 2016, on NTSB's docket system: https://data.ntsb.gov/Docket?ProjectID=92218. 4.4 MB in all. - Pilot/Operator Aircraft Accident Report, NTSB Form 6120.1 (item 1, .PDF, 4.3 MB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=40438699&FileExtension=.PDF&FileName=Pilot%2FOperator%20Aircraft%20Accident%20Report,%20NTSB%20Form%206120.1-Master.PDF - Flight Crew Statements (item 2, .PDF, 40 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=40438700&FileExtension=.PDF&FileName=Flight%20Crew%20Statements-Master.PDF From the NTSB's public API. Aircraft are matched to registry aircraft by N-number and event date, checked against the reported serial number, make and model; the registry's history has gaps, so older matches can be wrong. Compare the reported make and model. --- OpenAirDocs.org is an independent research project of [Contrail Labs](https://contraillabs.com/). It is not affiliated with the FAA or the NTSB. Source documents are U.S. government works in the public domain.