# NTSB DCA17CA101: Embraer ERJ 190 100 IGW, N373JB, Orlando, FL, April 14, 2017 - Type: NTSB accident investigation - Classification: Accident · Serious injuries · Data collection · Final report - Date: April 14, 2017, 16:00 local (21:00 UTC) - Place: Orlando, FL - Coordinates: 28.429445, -81.308891 - Nearby events: https://openairdocs.org/map.md?lat=28.4294&lon=-81.3089&mi=10 - Phase of flight: [Enroute](https://openairdocs.org/ntsb-phases/400) (OpenAirDocs' grouping) - Defining event: [Enroute-descent: Turbulence encounter](https://openairdocs.org/ntsb-events/360) - Highest injury: Serious injuries - Injuries: 1 serious, 3 uninjured - Status: Completed, report September 22, 2020 - Report: Approved by Office Director - NTSB office: Major Investigations Division - NTSB case key (mKey): 95064 - NTSB case page: https://web.ntsb.gov/investigations/?ntsbnumber=DCA17CA101 - NTSB report (PDF, downloads): https://data.ntsb.gov/carol-repgen/api/Aviation/ReportMain/GenerateNewestReport/95064/pdf - NTSB docket: https://data.ntsb.gov/Docket?ProjectID=95064 - Page: https://openairdocs.org/ntsb/DCA17CA101 ## Probable cause an inadvertent encounter with convective turbulence, which resulted in a serious injury to a flight attendant. ## Findings NTSB's coded findings; those marked are part of the probable cause. - [Turbulence: convective turbulence](https://openairdocs.org/ntsb-findings/03032020): Environmental issues › Conditions/weather/phenomena · Effect on personnel (probable cause); cases with it: [Embraer ERJ 190-100 IGW, 1 case](https://openairdocs.org/ntsb-findings/03032020/cases.md?model=3260408), [All aircraft, 145 cases](https://openairdocs.org/ntsb-findings/03032020/cases.md) ## Sequence of events The events NTSB coded, in order, by phase of flight. The defining event best describes what happened. - [Enroute-descent: Turbulence encounter](https://openairdocs.org/ntsb-events/360) (defining event); cases with it: [Embraer ERJ 190-100 IGW, 2 cases](https://openairdocs.org/ntsb-events/360/sequence.md?model=3260408), [All aircraft, 423 cases](https://openairdocs.org/ntsb-events/360/sequence.md) ## Analysis On April 14, 2017, about 1600 eastern standard time, JetBlue Airlines flight 240, an Embraer E-190, N373JB, encountered turbulence during approach to land at Orlando International Airport (KMCO), Orlando, Florida. One flight attendant sustained serious injuries. The airplane was not damaged. The flight was operating under the provisions of 14 Code of Federal Regulations Part 121 as a regularly scheduled international passenger flight from Lynden Pindling International Airport, Nassau Bahamas. The captain stated that, during the approach to land, the passenger seat belt sign was illuminated and that he could see a scattered/broken cumulous layer of clouds between about 8,000 and 10,000 feet. He expected to encounter turbulence, so he called the flight attendants and told them it was going to be bumpy during the descent and that they were to sit down. Shortly after, the airplane encountered moderate turbulence for about 4 to 7 seconds. A flight attendant then informed the flight crew that one of the aft flight attendants had fallen. After landing, the flight attendant was transported to the hospital where she was diagnosed with a broken fibula. ## Factual narrative On April 14, 2017, about 1600 eastern standard time, JetBlue Airlines flight 240, an Embraer E-190, N373JB, encountered turbulence during approach to land at Orlando International Airport (KMCO), Orlando, Florida. One flight attendant sustained serious injuries. The airplane was not damaged. The flight was operating under the provisions of 14 Code of Federal Regulations Part 121 as a regularly scheduled international passenger flight from Lynden Pindling International Airport, Nassau Bahamas. The captain stated that, during the approach to land, the passenger seat belt sign was illuminated and that he could see a scattered/broken cumulous layer of clouds between about 8,000 and 10,000 feet. He expected to encounter turbulence, so he called the flight attendants and told them it was going to be bumpy during the descent and that they were to sit down. Shortly after, the airplane encountered moderate turbulence for about 4 to 7 seconds. A flight attendant then informed the flight crew that one of the aft flight attendants had fallen. After landing, the flight attendant was transported to the hospital where she was diagnosed with a broken fibula. ## Aircraft - Registration: [N373JB](https://openairdocs.org/deregistered/N373JB-2025-10-20), registration cancelled 2025-10-20, S/N 19000624, built 2013 (OpenAirDocs) - Reported make and model: EMBRAER ERJ 190 100 IGW (NO SERIES) - Registry model: [Embraer ERJ 190-100 IGW](https://openairdocs.org/model/embraer-erj-190-100-igw) (registry code 3260408) (OpenAirDocs) - Registry engine: [GE CF34-10E6](https://openairdocs.org/engine/ge-cf34-10e6) (registry code 30023, turbo-fan) (OpenAirDocs) - Category: Airplane - Serial number: 19000624 - Year built: 2013 - Airframe hours: 11614 - Damage: No damage - Flight: Part 121 - Operator: JetBlue Airways - Registered owner: Jetblue Airways Corp - Airworthiness certificate: Standard, Transport - Departed: MYNN, Nassau - Destination: Orlando, FL - Flight plan: IFR ## Flight crew As NTSB recorded them. NTSB leaves out names. - Pilot; age 46; injuries: none; airline transport; airplane ratings: multi-engine land; instrument ratings: airplane; medical: class 1, unknown; seat: left; restraint: 5-point; flight hours: 13,000 total, 5,500 in this make and model - Co-pilot; age 53; injuries: none; airplane ratings: multi-engine land; instrument ratings: airplane; medical: class 1, unknown; seat: right; restraint: 5-point; flight hours: 14,500 total, 1,300 in this make and model ## Weather - Conditions: Visual (VMC), Day ## FAA reports on this event (1) The FAA's own accident and incident reports, matched to the aircraft by N-number and date (OpenAirDocs). - [Accident 20170414024709A](https://openairdocs.org/incident/20170414024709A), Apr 14, 2017: Embraer ERJ 190-100 IGW, Orlando, FL, No damage. On descent into kmco, the cabin crew was advised by the captain to be seated at 16,000 ft. flight encountered turbulence at 10,000 ft. one flight attendant was… ## Docket (4 files) The files NTSB released with the investigation on October 20, 2020, on NTSB's docket system: https://data.ntsb.gov/Docket?ProjectID=95064. 9.8 MB in all. - Quick access recorder - specialista��s factual report (item 1, PDF, 7 pages, 4 photos, 1.6 MB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=5541786&FileExtension=pdf&FileName=dca17ca101_v2_qar_factual-final-Rel.pdf - Quick access recorder - attachment 1 - tabular data (csv) (item 2, CSV, 7.7 MB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=5542431&FileExtension=csv&FileName=final_attach1-Rel.csv - Pilot/operator aircraft accident report, NTSB form 6120.1 (item 3, PDF, 9 pages, 528 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=8484594&FileExtension=pdf&FileName=6120%20for%20DCA17CA101_Redacted-Rel.pdf - Pilot's statements (item 4, PDF, 2 pages, 42 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=8483689&FileExtension=pdf&FileName=pilot%20statements%20for%20DCA17CA101-Rel.pdf From the NTSB's public API. Aircraft are matched to registry aircraft by N-number and event date, checked against the reported serial number, make and model; the registry's history has gaps, so older matches can be wrong. Compare the reported make and model. --- OpenAirDocs.org is an independent research project of [Contrail Labs](https://contraillabs.com/). It is not affiliated with the FAA or the NTSB. Source documents are U.S. government works in the public domain.