# NTSB DCA17CA217: Boeing 737-8H4, N500WR, Sioux City, IA, September 25, 2017 - Type: NTSB accident investigation - Classification: Accident · Serious injuries · Data collection · Final report - Date: September 25, 2017, 16:00 local (21:00 UTC) - Place: Sioux City, IA - Coordinates: 42.499721, -96.420829 (estimated) - Nearby events: https://openairdocs.org/map.md?lat=42.4997&lon=-96.4208&mi=10 - Phase of flight: [Enroute](https://openairdocs.org/ntsb-phases/400) (OpenAirDocs' grouping) - Defining event: [Enroute-cruise: Cabin safety event](https://openairdocs.org/ntsb-events/110) - Highest injury: Serious injuries - Injuries: 1 serious, 172 uninjured - Status: Completed, report June 8, 2020 - Report: Approved by Office Director - NTSB office: Major Investigations Division - NTSB case key (mKey): 96147 - NTSB case page: https://web.ntsb.gov/investigations/?ntsbnumber=DCA17CA217 - NTSB report (PDF, downloads): https://data.ntsb.gov/carol-repgen/api/Aviation/ReportMain/GenerateNewestReport/96147/pdf - NTSB docket: https://data.ntsb.gov/Docket?ProjectID=96147 - Page: https://openairdocs.org/ntsb/DCA17CA217 ## Probable cause the flight attendant accidentally pouring hot water on his hand which resulted in a 2nd degree burn. ## Findings NTSB's coded findings; those marked are part of the probable cause. - [Personnel issues](https://openairdocs.org/ntsb-findings/02060000): Personnel issues › Task performance · Cabin crew (probable cause); cases with it: [Boeing 737-8H4, 3 cases](https://openairdocs.org/ntsb-findings/02060000/cases.md?model=138440A), [All aircraft, 137 cases](https://openairdocs.org/ntsb-findings/02060000/cases.md) ## Sequence of events The events NTSB coded, in order, by phase of flight. The defining event best describes what happened. - [Enroute-cruise: Cabin safety event](https://openairdocs.org/ntsb-events/110) (defining event); cases with it: [Boeing 737-8H4, 3 cases](https://openairdocs.org/ntsb-events/110/sequence.md?model=138440A), [All aircraft, 151 cases](https://openairdocs.org/ntsb-events/110/sequence.md) ## Analysis On September 25, 2017, at about 1600 CDT, Southwest Airlines flight 1813, B737-800, N500WR, was enroute to Los Angeles International Airport (LAX), Los Angeles, California, when the "A" position flight attendant accidentally poured hot water onto his hand. The injured flight attendant was able to complete duties but was pulled from his trip upon landing. After returning home, the flight attendant visited a doctor who diagnosed him with second degree burns. There were 6 crew and 167 passengers onboard and the flight was operating under 14 Code of Federal Regulations Part 121 as a domestic scheduled passenger flight from Chicago Midway Airport (MDW), Chicago, Illinois, to LAX. ## Factual narrative On September 25, 2017, at about 1600 CDT, Southwest Airlines flight 1813, B737-800, N500WR, was enroute to Los Angeles International Airport (LAX), Los Angeles, California, when the "A" position flight attendant accidentally poured hot water onto his hand. The injured flight attendant was able to complete duties but was pulled from his trip upon landing. After returning home, the flight attendant visited a doctor who diagnosed him with second degree burns. There were 6 crew and 167 passengers onboard and the flight was operating under 14 Code of Federal Regulations Part 121 as a domestic scheduled passenger flight from Chicago Midway Airport (MDW), Chicago, Illinois, to LAX. ## Aircraft - Registration: [N500WR](https://openairdocs.org/aircraft/N500WR), registered now, S/N 36898, built 2014 (OpenAirDocs) - Reported make and model: BOEING 737-8H4 (8H4) - Registry model: [Boeing 737-8H4](https://openairdocs.org/model/boeing-737-8h4) (registry code 138440A) (OpenAirDocs) - Registry engine: [CFM International CFM56-7B27E series](https://openairdocs.org/engine/cfm-international-cfm56-7b27e-series) (registry code 13078, turbo-fan) (OpenAirDocs) - Category: Airplane - Serial number: 36898 - Year built: 2014 - Airframe hours: 11886 - Engines: CFM International CFM56-7BE/F turbo fan; CFM International CFM56-7BE/F turbo fan - Damage: No damage - Flight: Part 121 - Operator: Southwest Airlines - Registered owner: Southwest Airlines Co - Airworthiness certificate: Standard, Transport - Last inspection: September 28, 2017 - Departed: MDW, Chicago, IL - Destination: LAX, Los Angeles, CA - Equipment: Electronic multifunction display, Electronic flight bag or handheld device, Data recorder, Stall warning system, Onboard weather, Heads up display, Electronic primary flight display ## Weather - Conditions: Day ## Docket (2 files) The files NTSB released with the investigation on July 14, 2020, on NTSB's docket system: https://data.ntsb.gov/Docket?ProjectID=96147. 718 KB in all. - Pilot/Operator Aircraft Accident Report, NTSB Form 6120.1 (item 1, .PDF, 603 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=40485328&FileExtension=.PDF&FileName=Pilot%2FOperator%20Aircraft%20Accident%20Report,%20NTSB%20Form%206120.1-Master.PDF - Employee Statements (item 2, .PDF, 115 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=40485329&FileExtension=.PDF&FileName=Employee%20Statements-Master.PDF From the NTSB's public API. Aircraft are matched to registry aircraft by N-number and event date, checked against the reported serial number, make and model; the registry's history has gaps, so older matches can be wrong. Compare the reported make and model. --- OpenAirDocs.org is an independent research project of [Contrail Labs](https://contraillabs.com/). It is not affiliated with the FAA or the NTSB. Source documents are U.S. government works in the public domain.