# NTSB DCA18CA209: Boeing 737-8H4, N8693A, Phoenix, AZ, June 12, 2018 - Type: NTSB accident investigation - Classification: Accident · Serious injuries · Data collection · Final report - Date: June 12, 2018, 11:44 local (18:44 UTC) - Place: Phoenix, AZ - Coordinates: 33.260276, -112.004165 (estimated) - Nearby events: https://openairdocs.org/map.md?lat=33.2603&lon=-112.0042&mi=10 - Phase of flight: [Prior to flight](https://openairdocs.org/ntsb-phases/100) (OpenAirDocs' grouping) - Defining event: [Prior to flight: Cabin safety event](https://openairdocs.org/ntsb-events/110) - Highest injury: Serious injuries - Injuries: 1 serious, 5 uninjured - Status: Completed, report July 8, 2020 - Report: Approved by Office Director - NTSB office: Major Investigations Division - NTSB case key (mKey): 97469 - NTSB case page: https://web.ntsb.gov/investigations/?ntsbnumber=DCA18CA209 - NTSB report (PDF, downloads): https://data.ntsb.gov/carol-repgen/api/Aviation/ReportMain/GenerateNewestReport/97469/pdf - NTSB docket: https://data.ntsb.gov/Docket?ProjectID=97469 - Page: https://openairdocs.org/ntsb/DCA18CA209 ## Probable cause a passenger bumping into a flight attendant who was holding a hot liquid. ## Findings NTSB's coded findings; those marked are part of the probable cause. - [Personnel issues](https://openairdocs.org/ntsb-findings/02060000): Personnel issues › Task performance · Cabin crew (probable cause); cases with it: [Boeing 737-8H4, 3 cases](https://openairdocs.org/ntsb-findings/02060000/cases.md?model=138440A), [All aircraft, 137 cases](https://openairdocs.org/ntsb-findings/02060000/cases.md) ## Sequence of events The events NTSB coded, in order, by phase of flight. The defining event best describes what happened. - [Prior to flight: Cabin safety event](https://openairdocs.org/ntsb-events/110) (defining event); cases with it: [Boeing 737-8H4, 3 cases](https://openairdocs.org/ntsb-events/110/sequence.md?model=138440A), [All aircraft, 151 cases](https://openairdocs.org/ntsb-events/110/sequence.md) ## Analysis On June 12, 2018, at about 1144 MST, Southwest Airlines 2344, Boeing 737-800, N8693A, the "B" position flight attendant was seriously injured when a pot of hot water she was holding splashed on her chest and face after a passenger exiting the lavatory bumped into her during boarding at Phoenix Sky Harbor International Airport (KPHX), Phoenix, Arizona. There were two flight crew, 4 flight attendants, and unknown passengers on board at the time. The flight was operating under 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from KPHX to Buffalo Niagara International Airport (KBUF), Buffalo, New York. The injured flight attendant was unable to perform duties and was replaced. The injured flight attendant was transported to the hospital where she was diagnosed with second degree burns and released. ## Factual narrative On June 12, 2018, at about 1144 MST, Southwest Airlines 2344, Boeing 737-800, N8693A, the "B" position flight attendant was seriously injured when a pot of hot water she was holding splashed on her chest and face after a passenger exiting the lavatory bumped into her during boarding at Phoenix Sky Harbor International Airport (KPHX), Phoenix, Arizona. There were two flight crew, 4 flight attendants, and unknown passengers on board at the time. The flight was operating under 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from KPHX to Buffalo Niagara International Airport (KBUF), Buffalo, New York. The injured flight attendant was unable to perform duties and was replaced. The injured flight attendant was transported to the hospital where she was diagnosed with second degree burns and released. ## Aircraft - Registration: [N8693A](https://openairdocs.org/aircraft/N8693A), registered now, S/N 36921, built 2016 (OpenAirDocs) - Reported make and model: BOEING 737-8H4 (NO SERIES) - Registry model: [Boeing 737-8H4](https://openairdocs.org/model/boeing-737-8h4) (registry code 138440A) (OpenAirDocs) - Registry engine: [CFM International CFM56-7B27E/F series](https://openairdocs.org/engine/cfm-international-cfm56-7b27e-f-series) (registry code 13100, turbo-fan) (OpenAirDocs) - Category: Airplane - Serial number: 36921 - Year built: 2016 - Airframe hours: 6714 - Engines: CFM International CFM56-7BE/F turbo fan; CFM International CFM56-7BE/F turbo fan - Damage: No damage - Flight: Part 121 - Operator: Southwest Airlines Co - Registered owner: Southwest Airlines Co - Airworthiness certificate: Standard, Transport - Last inspection: June 7, 2018 - Departed: KPHX, Phoenix, AZ - Destination: KBUF, Buffalo, NY - Flight plan: IFR - Airport: KPHX, Phoenix Sky Harbor Internation - Equipment: Electronic primary flight display, Stall warning system, Angle of attack indicator, Data recorder, Electronic flight bag or handheld device, Onboard weather, Heads up display ## Flight crew As NTSB recorded them. NTSB leaves out names. - Pilot; age 45; injuries: none; airline transport; airplane ratings: multi-engine land; instrument ratings: airplane; medical: class 1, with waivers/limitations; last flight review February 28, 2018; seat: left; restraint: none; flight hours: 16,000 total, 9,000 in this make and model, 11,700 as pilot in command, 150 in the last 90 days, 50 in the last 30 days, 5 in the last 24 hours - Co-pilot; age 45; injuries: none; airline transport; airplane ratings: single-engine land, multi-engine land; instrument ratings: airplane; medical: class 2, with waivers/limitations; last flight review March 14, 2018; seat: right; restraint: none; flight hours: 18,000 total, 3,723 in this make and model, 8,000 as pilot in command, 136 in the last 90 days, 23 in the last 30 days, 0 in the last 24 hours ## Weather - Conditions: Not reported ## Docket (2 files) The files NTSB released with the investigation on October 9, 2020, on NTSB's docket system: https://data.ntsb.gov/Docket?ProjectID=97469. 835 KB in all. - Pilot/operator aircraft accident report, NTSB form 6120.1 (item 1, PDF, 11 pages, 488 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=9628831&FileExtension=pdf&FileName=N8693A%20SWA%202344%206120_1-Rel.pdf - Pilot's statement (item 2, PDF, 1 page, 347 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=9629046&FileExtension=pdf&FileName=SWA%202344%20Statements-Rel.pdf From the NTSB's public API. Aircraft are matched to registry aircraft by N-number and event date, checked against the reported serial number, make and model; the registry's history has gaps, so older matches can be wrong. Compare the reported make and model. --- OpenAirDocs.org is an independent research project of [Contrail Labs](https://contraillabs.com/). It is not affiliated with the FAA or the NTSB. Source documents are U.S. government works in the public domain.