# NTSB DCA19CA006: Boeing 737, N734SA, San Jose, CA, October 11, 2018 - Type: NTSB accident investigation - Classification: Accident · Serious injuries · Class 4 · Data collection · Final report - Date: October 11, 2018, 11:00 local (18:00 UTC) - Place: San Jose, CA - Coordinates: 37.333332, -121.900001 (estimated) - Nearby events: https://openairdocs.org/map.md?lat=37.3333&lon=-121.9000&mi=10 - Phase of flight: [Enroute](https://openairdocs.org/ntsb-phases/400) (OpenAirDocs' grouping) - Defining event: [Enroute-descent: Cabin safety event](https://openairdocs.org/ntsb-events/110) - Highest injury: Serious injuries - Injuries: 1 serious, 121 uninjured - Status: Completed - Report: Approved by Office Director - Investigation class: Class 4 - Basic report with no Prelim publish - NTSB office: Major Investigations Division - NTSB case key (mKey): 98460 - NTSB case page: https://web.ntsb.gov/investigations/?ntsbnumber=DCA19CA006 - NTSB report (PDF, downloads): https://data.ntsb.gov/carol-repgen/api/Aviation/ReportMain/GenerateNewestReport/98460/pdf - NTSB docket: https://data.ntsb.gov/Docket?ProjectID=98460 - Page: https://openairdocs.org/ntsb/DCA19CA006 ## Probable cause A passenger falling while returning to her seat which resulted in a serious injury. ## Findings NTSB's coded findings; those marked are part of the probable cause. - [Action](https://openairdocs.org/ntsb-findings/02041000): Personnel issues › Action/decision · Passenger (probable cause); cases with it: [Boeing 737-7H4, 3 cases](https://openairdocs.org/ntsb-findings/02041000/cases.md?model=1384404), [All aircraft, 111 cases](https://openairdocs.org/ntsb-findings/02041000/cases.md) ## Sequence of events The events NTSB coded, in order, by phase of flight. The defining event best describes what happened. - [Enroute-descent: Cabin safety event](https://openairdocs.org/ntsb-events/110) (defining event); cases with it: [Boeing 737-7H4, 5 cases](https://openairdocs.org/ntsb-events/110/sequence.md?model=1384404), [All aircraft, 151 cases](https://openairdocs.org/ntsb-events/110/sequence.md) ## Analysis On October 11, 2018, about 1100 pacific daylight time, Southwest Airlines flight 2134, a Boeing B737-700, N734SA, was on final decent into Norman Y. Mineta San José International Airport (KSJC), San Jose, California, when a passenger fell returning to her seat. Of the 122 passengers and crew onboard, one passenger received serious injuries. The regularly scheduled domestic passenger flight was operating under 14 Code of Federal Regulations Part 121 from John Wayne Airport (KSNA), Santa Ana, California, to KSJC. According to the flight attendants, as they were completing their final walkthrough of the cabin, a passenger exited the lavatory and tripped as she was returning to her seat. The seatbelt sign was illuminated, and the airplane was below 10,000 feet. The passenger immediately complained of hip pain and a flight attendant remained on the floor with the injured passenger for landing. Emergency medical personnel met the airplane at the gate and transported the passenger to a local hospital where she was diagnosed with a fractured left hip. ## Aircraft - Registration: [N734SA](https://openairdocs.org/deregistered/N734SA-2024-09-16), registration cancelled 2024-09-16, S/N 27866, built 1999 (OpenAirDocs) - Reported make and model: Boeing 737 (7H4) - Registry model: [Boeing 737-7H4](https://openairdocs.org/model/boeing-737-7h4) (registry code 1384404) (OpenAirDocs) - Registry engine: [CFM International CFM56 series](https://openairdocs.org/engine/cfm-international-cfm56-series) (registry code 13802, turbo-fan) (OpenAirDocs) - Category: Airplane - Serial number: 27866 - Year built: 1999 - Engines: Cfm Intl. CFM56 SERIES turbo fan; Cfm Intl. CFM56 SERIES turbo fan - Damage: No damage - Flight: Part 121 - Operator: Southwest Airlines Co - Registered owner: Southwest Airlines Co - Airworthiness certificate: Standard, Transport - Departed: KSNA, Santa Ana, CA - Destination: KSJC, San Jose, CA - Flight plan: IFR ## Flight crew As NTSB recorded them. NTSB leaves out names. - Pilot; age 49; injuries: none; airline transport, commercial; airplane ratings: multi-engine land, single-engine land; instrument ratings: airplane; medical: class 1, with waivers/limitations; last flight review December 30, 2017; seat: left; restraint: 5-point; flight hours: 14,231 total, 9,590 in this make and model, 5,496 as pilot in command, 147 in the last 90 days, 27 in the last 30 days, 0 in the last 24 hours - Co-pilot; age 40; injuries: none; flight instructor, airline transport; airplane ratings: multi-engine land, single-engine land, single-engine sea; instrument ratings: airplane; medical: class 2, without waivers/limitations; last flight review December 6, 2017; seat: right; flight hours: 4,695 total, 1,185 in this make and model, 2,500 as pilot in command, 171 in the last 90 days, 53 in the last 30 days, 2 in the last 24 hours ## Weather - Conditions: Visual (VMC), Day - Wind: 250° at 4 knots - Visibility: 10 statute miles - Temperature: 64 °F, dew point 50 °F - Altimeter: 29.88 inHg - Observed at: SJC ## Docket (2 files) The files NTSB released with the investigation on January 6, 2022, on NTSB's docket system: https://data.ntsb.gov/Docket?ProjectID=98460. 556 KB in all. - Pilot/operator aircraft accident report, NTSB form 6120.1 (item 1, PDF, 11 pages, 488 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=9705869&FileExtension=pdf&FileName=SWA%202134%20NTSB%206120%20Form-Rel.pdf - Employee statements (item 2, PDF, 3 pages, 68 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=9707880&FileExtension=pdf&FileName=SWA%202134%20Employee%20Statements-Rel.pdf From the NTSB's public API. Aircraft are matched to registry aircraft by N-number and event date, checked against the reported serial number, make and model; the registry's history has gaps, so older matches can be wrong. Compare the reported make and model. --- OpenAirDocs.org is an independent research project of [Contrail Labs](https://contraillabs.com/). It is not affiliated with the FAA or the NTSB. Source documents are U.S. government works in the public domain.