# NTSB ERA11LA266: Airbus A330-323, N807NW, New York, NY, April 25, 2011 - Type: NTSB accident investigation - Classification: Accident · Serious injuries · Limited investigation · Final report - Date: April 25, 2011, 16:25 local (20:25 UTC) - Place: New York, NY - Coordinates: 40.63972, -73.778892 (estimated) - Nearby events: https://openairdocs.org/map.md?lat=40.6397&lon=-73.7789&mi=10 - Phase of flight: [Pushback/towing](https://openairdocs.org/ntsb-phases/200) (OpenAirDocs' grouping) - Defining event: [Pushback/towing: Miscellaneous/other](https://openairdocs.org/ntsb-events/900) - Highest injury: Serious injuries - Injuries: 1 serious, 275 uninjured - Status: Completed, report December 27, 2011 - Report: Approved by Office Director - NTSB office: Eastern Region Aviation - Parties: FAA/FSDO - NTSB case key (mKey): 78971 - NTSB case page: https://web.ntsb.gov/investigations/?ntsbnumber=ERA11LA266 - NTSB report (PDF, downloads): https://data.ntsb.gov/carol-repgen/api/Aviation/ReportMain/GenerateNewestReport/78971/pdf - NTSB docket: https://data.ntsb.gov/Docket?ProjectID=78971 - Page: https://openairdocs.org/ntsb/ERA11LA266 ## Probable cause The flight attendant's inadvertent fall, which resulted in a serious injury. ## Findings NTSB's coded findings; those marked are part of the probable cause. - [Impairment/incapacitation: illness/injury](https://openairdocs.org/ntsb-findings/02012010): Personnel issues › Physical · Cabin crew (probable cause); cases with it: [Airbus A330-323, 1 case](https://openairdocs.org/ntsb-findings/02012010/cases.md?model=3940030), [All aircraft, 34 cases](https://openairdocs.org/ntsb-findings/02012010/cases.md) ## Sequence of events The events NTSB coded, in order, by phase of flight. The defining event best describes what happened. - [Pushback/towing: Miscellaneous/other](https://openairdocs.org/ntsb-events/900) (defining event); cases with it: [Airbus A330-323, 1 case](https://openairdocs.org/ntsb-events/900/sequence.md?model=3940030), [All aircraft, 1,556 cases](https://openairdocs.org/ntsb-events/900/sequence.md) - [Pushback/towing: Cabin safety event](https://openairdocs.org/ntsb-events/110); cases with it: [Airbus A330-323, 2 cases](https://openairdocs.org/ntsb-events/110/sequence.md?model=3940030), [All aircraft, 151 cases](https://openairdocs.org/ntsb-events/110/sequence.md) ## Analysis The airplane was being pushed back from the gate when a flight attendant fell after she stepped on her own foot. She lost her balance and fractured her left femur. According to the injured flight attendant and other crewmembers, the push back was smooth. There were no mechanical problems with the airplane at the time of the accident that would have caused the flight attendant to fall. ## Factual narrative HISTORY OF FLIGHT On April 25, 2011, about 1625 eastern daylight time, an Airbus 330-323, N807NW, had a flight attendant injured during pushback at the John F. Kennedy International Airport (KJFK), New York, New York. The airplane had 11 crewmembers and 265 passengers; 1 flight attendant sustained serious injuries. The airplane was registered to, and operated by, Delta Airlines under the provisions of 14 Code of Federal Regulations (CFR) Part 121 for the international scheduled air carrier flight. The flight was destined for Athens Eleftherios Venizelos International Airport (LGAV), Spata, Greece. Visual meteorological conditions prevailed at the time and an instrument flight rules flight plan had been filed. According to the captain of the flight, the pushback was uneventful and "very smooth" and that sentiment was shared by the other crew members. According to the injured flight attendant, she was had placed her right foot too close to her left foot, she stepped on her right foot and lost her balance. She attempted to stabilize herself; however, she fell and broke her left femur. PERSONNEL INFORMATION According to Federal Aviation Administration (FAA) and operator records, the captain, age 58, had 17,641 total hours of flight experience and 445 total hours of flight experience as pilot-in-command of the accident aircraft make and model. He held an Airline Transport Pilot (ATP) certificate and a first class medical certificate that was issued January 19, 2011. His most recent CFR Part 121 checkride was conducted April 6, 2011. The First Officer, age 50, had 12,748 total hours of flight experience and 1,134 hours in the accident airplane make and model. He held an ATP certificate and a first class medical certificate that was issued December 10, 2010. His most recent CFR Part 121 checkride was conducted July 25, 2010. AIRCRAFT INFORMATION According to FAA and operator records, the airplane was issued an airworthiness certificate on July 7, 2004. The airplane's most recent continuous airworthiness inspection was dated on April 19, 2011. At the time of the inspection, the reported aircraft total time was 31,618 hours of time in service. The airplane was equipped with two Pratt & Whitney PW4168A turbofan engines. According to the operator, there was no mechanical malfunction or abnormalities with the airplane. METEROLOGICAL INFORMATION The 1651 recorded weather observation at JFK, included wind from 150 degrees at 6 knots, visibility 9 miles, few clouds at 1,200 feet above ground level (agl), scattered clouds at 13,000 and 25,000 feet agl, temperature 17 degrees C, dew point 14 degrees C; barometric altimeter 30.01 inches of mercury. ## Aircraft - Registration: [N807NW](https://openairdocs.org/aircraft/N807NW), registered now, S/N 0588, built 2004 (OpenAirDocs) - Reported make and model: AIRBUS A330-323 - Registry model: [Airbus A330-323](https://openairdocs.org/model/airbus-a330-323) (registry code 3940030) (OpenAirDocs) - Registry engine: [Pratt & Whitney PW4000 series](https://openairdocs.org/engine/pratt-whitney-pw4000-series) (registry code 52119, turbo-fan) (OpenAirDocs) - Category: Airplane - Serial number: 0588 - Airframe hours: 31618 - Engines: Pratt & Whitney PW4168A 68000 lbs thrust turbo fan; Pratt & Whitney PW4168A 68000 lbs thrust turbo fan - Damage: No damage - Flight: Part 121 - Operator: Delta Airlines, Inc, doing business as Delta Airlines - Registered owner: Delta Airlines, Inc - Airworthiness certificate: Standard, Transport - Last inspection: Continuous airworthiness, April 19, 2011 - Departed: KJFK, New York, NY - Destination: LGAV, Sparta - Flight plan: IFR - Airport: JFK, John F. Kennedy International ## Flight crew As NTSB recorded them. NTSB leaves out names. - Pilot; age 58; injuries: none; commercial, airline transport, flight engineer; airplane ratings: single-engine land, multi-engine land; instrument ratings: airplane; medical: class 1, with waivers/limitations; last flight review April 6, 2011; seat: left; flight hours: 17,641 total, 445 in this make and model, 86 in the last 90 days - Co-pilot; age 50; injuries: none; commercial, airline transport, flight engineer; airplane ratings: single-engine land, multi-engine land; instrument ratings: airplane; medical: class 1, without waivers/limitations; last flight review July 25, 2010; seat: right; flight hours: 12,748 total, 1,134 in this make and model, 246 in the last 90 days, 4 in the last 24 hours - Other flight crew; injuries: none; airline transport, flight engineer, private; airplane ratings: multi-engine land, single-engine land; instrument ratings: airplane; medical: class 1, with waivers/limitations; seat: rear; flight hours: 7,795 total ## Weather - Conditions: Visual (VMC), Day - Wind: 150° at 6 knots - Visibility: 9 statute miles - Lowest ceiling: none - Temperature: 63 °F, dew point 57 °F - Altimeter: 30.01 inHg - Observed at: JFK ## FAA reports on this event (1) The FAA's own accident and incident reports, matched to the aircraft by N-number and date (OpenAirDocs). - [Accident 20110425008139A](https://openairdocs.org/incident/20110425008139A), Apr 25, 2011: Airbus A330-323, Jamaica, NY, No damage. During the pushback from gate 7 at John f Kennedy airport a flight attendant (fa) crewmember fell and injured her hip. The flight stopped the push and returned… ## Docket (4 files) The files NTSB released with the investigation on November 9, 2011, on NTSB's docket system: https://data.ntsb.gov/Docket?ProjectID=78971. 1.2 MB in all. - Pilot/Operator Aircraft Accident Report, NTSB Form 6120.1 - Operator (item 1, .PDF, 825 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=40347838&FileExtension=.PDF&FileName=Pilot%2FOperator%20Aircraft%20Accident%20Report,%20NTSB%20Form%206120.1%20-%20Operator-Redacted.PDF - Flight Crew Written Statement (item 2, .PDF, 27 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=40354355&FileExtension=.PDF&FileName=Flight%20Crew%20Written%20Statement-Redacted.PDF - Flight Attendants Statements (item 3, .PDF, 236 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=40354366&FileExtension=.PDF&FileName=Flight%20Attendants%20Statements-Redacted.PDF - John F. Kennedy International Airport Weather (item 4, .PDF, 96 KB): https://data.ntsb.gov/Docket/Document/docBLOB?ID=40347840&FileExtension=.PDF&FileName=John%20F.%20Kennedy%20International%20Airport%20Weather-Master.PDF From the NTSB's public API. Aircraft are matched to registry aircraft by N-number and event date, checked against the reported serial number, make and model; the registry's history has gaps, so older matches can be wrong. Compare the reported make and model. --- OpenAirDocs.org is an independent research project of [Contrail Labs](https://contraillabs.com/). It is not affiliated with the FAA or the NTSB. Source documents are U.S. government works in the public domain.