# NTSB FTW95LA103: Boeing 737-2H4, N71SW, Dallas, TX, January 27, 1995 - Type: NTSB accident investigation - Classification: Accident · Serious injuries · Limited investigation · Final report - Date: January 27, 1995, 16:15 local (22:15 UTC) - Place: Dallas, TX - Coordinates: 32.830131, -96.85012 (estimated) - Nearby events: https://openairdocs.org/map.md?lat=32.8301&lon=-96.8501&mi=10 - Phase of flight: [Standing](https://openairdocs.org/ntsb-phases/150) (OpenAirDocs' grouping) - Highest injury: Serious injuries - Injuries: 1 serious, 124 uninjured - Status: Completed, report August 23, 1995 - Report: Approved by Office Director - NTSB case key (mKey): 19345 - NTSB case page: https://web.ntsb.gov/investigations/?ntsbnumber=FTW95LA103 - NTSB report (PDF, downloads): https://data.ntsb.gov/carol-repgen/api/Aviation/ReportMain/GenerateNewestReport/19345/pdf - Page: https://openairdocs.org/ntsb/FTW95LA103 ## Probable cause THE FLIGHT ATTENDANTS' LACK OF SUPERVISION OF DEPLANING PASSENGERS. A FACTOR WAS LACK OF SUPERVISION BY ACCIDENT VICTIMS MOTHER. ## Sequence of events In NTSB's coding before 2008 (https://www.ntsb.gov/GILS/Documents/codman.pdf). - Miscellaneous/other, standing - supervision - not maintained, flight attendant (cause) - supervision - not maintained, passenger (contributing factor) ## Analysis WHILE DEPLANING PASSENGERS, A FOUR-YEAR-OLD BOY EXITED THROUGH THE GALLEY SERVICING DOOR AND FELL THROUGH A NINE INCH GAP BETWEEN THE AIRPLANE AND THE CATERING TRUCK. THE BOY'S MOTHER HAD HER ARMS LOADED WITH ANOTHER CHILD, A CARRY-ON BAG, A DIAPER BAG, AND HER PURSE. THREE OF THE CREW MEMBERS WERE HELPING HER WHEN THE CHILD FELL. ## Factual narrative On January 27, 1995, at 1615 central standard time, a Boeing B737-2H4, N71SW, was deplaning passengers at Love Field (DAL), Dallas, Texas when one child passenger was seriously injured. No injuries were suffered by the other 120 passengers or the 5 crew members. The aircraft was at the jetway, engines shut down, door open, and passengers deplaning from a 14 CFR Part 121 flight. According to witness statements and the Pilot/Operators report the following events led up to the accident. The mother of the boy and her two children were in the deplaning process. The three family members were seated forward in the passenger compartment so that the flight attendants could provide more assistance. The mother got out of her seat with a two and a half year old child, a carry-on bag, a diaper bag, and her purse all in her arms. The two flight attendants moved towards her to help her with her load. The mother had also asked them about the location of a baby carriage for her younger child. The first officer was standing in the vicinity of the cockpit door. He was attempting to help the mother by pointing out the deplaning door to the baby carriage in the jetway. The provisioner who was servicing the airplane was in the catering hi-lift truck, but his back was turned towards the airplanes' servicing door. During this process, the four year old male child ran out the galley door and fell to the ramp through a nine inch gap between the aircraft and the catering service truck. ## Aircraft - Registration: [N71SW](https://openairdocs.org/deregistered/N71SW-2003-09-22), registration cancelled 2003-09-22, S/N 22358, built 1981 (OpenAirDocs) - Reported make and model: BOEING 737-2H4 - Registry model: [Boeing 737-2H4](https://openairdocs.org/model/boeing-737-2h4) (registry code 138448C) (OpenAirDocs) - Registry engine: [Pratt & Whitney JT8D series](https://openairdocs.org/engine/pratt-whitney-jt8d-series) (registry code 52053, turbo-jet) (OpenAirDocs) - Category: Airplane - Serial number: 22358 - Engines: P&W JT8D-9(A) 14500 lbs thrust turbo fan - Damage: No damage - Flight: Part 121 - Registered owner: Southwest Airlines Co. - Airworthiness certificate: Standard, Transport - Flight plan: Unknown - Airport: DAL, Dallas Love Field ## Flight crew As NTSB recorded them. NTSB leaves out names. - Pilot; airline transport; airplane ratings: multi-engine land, single-engine sea, single-engine land; instrument ratings: airplane; medical: class 1, valid medical--no waivers/lim.; seat: left; flight hours: 9,350 total, 5,800 in this make and model, 4,000 as pilot in command, 170 in the last 90 days, 25 in the last 30 days, 8 in the last 24 hours ## Weather - Conditions: Visual (VMC), Day - Wind: 220° at 18 knots, gusting 25 - Visibility: 15 statute miles - Lowest ceiling: none - Temperature: 72 °F - Altimeter: 29.00 inHg - Observed at: DFW, 17 nm away ## FAA reports on this event (1) The FAA's own accident and incident reports, matched to the aircraft by N-number and date (OpenAirDocs). - [Accident 19950127001469A](https://openairdocs.org/incident/19950127001469A), Jan 27, 1995: Boeing 7372H4, Dallas, TX. Deplaning passengers. Small boy exited thru galley. Fell thru gap between truck and plane. Attendants failed notice From the NTSB's public API. Aircraft are matched to registry aircraft by N-number and event date, checked against the reported serial number, make and model; the registry's history has gaps, so older matches can be wrong. Compare the reported make and model. --- OpenAirDocs.org is an independent research project of [Contrail Labs](https://contraillabs.com/). It is not affiliated with the FAA or the NTSB. Source documents are U.S. government works in the public domain.