# SDR ASAA2014071308547

- Type: Service difficulty report (as reported; unverified)
- Difficulty date: July 13, 2014
- Submitted: July 15, 2014
- Operation: Air carrier
- Aircraft: [N407AS](https://openairdocs.org/aircraft/N407AS), registered now
- Make and model: Boeing 737990ER
- Aircraft serial: 41731
- Aircraft time: 6,501 hours, 2,055 cycles
- System (JASC): [2300 · Communications System](https://openairdocs.org/jasc/2300)
- Part: Satcom
- Condition: Malfunctioned
- Stage of operation: NR
- How discovered: 9
- Nature of condition: O
- Precautionary procedure: O
- FAA source: FAA Service Difficulty Reporting System (https://sdrs.faa.gov/)
- Page: https://openairdocs.org/sdr/ASAA2014071308547

## Discrepancy

PILOT CREW RECEIVED A SATCOM CHIME FROM DISPATCH CREW UNABLE TO ANSWER SATCOM CALL DUE TO NO SATCOM PROMPT ON FMC SCREEN.  ACFT GROUNDED. CYCLED SATCOM CIRCUIT BREAKER P-18-2 D14, IAW FIM TASK 23-15-00-23-801.  SAT PROMPT NOW PRESENT ON BOTH MCDU.  OPS OK SEAM C.

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