# SDR ASAA2016061517046

- Type: Service difficulty report (as reported; unverified)
- Difficulty date: June 15, 2016
- Submitted: June 17, 2016
- Operation: Air carrier
- Aircraft: [N402AS](https://openairdocs.org/aircraft/N402AS), registered now
- Make and model: Boeing 737990ER
- Aircraft serial: 41189
- Aircraft time: 14,247 hours, 4,627 cycles
- System (JASC): [2300 · Communications System](https://openairdocs.org/jasc/2300)
- Part: Satcom
- Condition: Malfunctioned
- Location: Cockpit
- Stage of operation: NR
- How discovered: O
- Nature of condition: O
- Precautionary procedure: K
- FAA source: FAA Service Difficulty Reporting System (https://sdrs.faa.gov/)
- Page: https://openairdocs.org/sdr/ASAA2016061517046

## Discrepancy

BOTH MCDU SATCOM PROMT ON 4L KEY IS ABSENT.  ACFT GROUNDED.  ACCOMPLISHED SATCOM RESET PROCEDURE, REF FIM 23-15, TASK 801, OPS CHECK NORMAL.

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