# SDR ASAA2016092618133

- Type: Service difficulty report (as reported; unverified)
- Difficulty date: September 26, 2016
- Submitted: September 28, 2016
- Operation: Air carrier
- Aircraft: [N464AS](https://openairdocs.org/aircraft/N464AS), registered now
- Make and model: Boeing 737990ER
- Aircraft serial: 40714
- Aircraft time: 9,543 hours, 3,082 cycles
- System (JASC): [2300 · Communications System](https://openairdocs.org/jasc/2300)
- Part: Satcom
- Condition: Inoperative
- Stage of operation: CR
- How discovered: O
- Nature of condition: O
- Precautionary procedure: O
- FAA source: FAA Service Difficulty Reporting System (https://sdrs.faa.gov/)
- Page: https://openairdocs.org/sdr/ASAA2016092618133

## Discrepancy

SAT PHONE DID NOT WORK IN FLIGHT. TRIED BOTH SAT 1 AND SAT 2. HAD "SATCOM VOICE UNAVAILABLE" AND "NO SERVICE" MESSAGES INTERMITTENTLY WHILE TRYING TO CONNECT/TALK. GROUNDED - YES. PER B737-900 FIM TASK TASK 23-15 TASK 801, SAT 1 & 2 COMM OPS CHECKED SUCCESSFULLY WITH DISPATCH, VERIFIED AUDIO WAS LOUD AND CLEAR.

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