# SDR ASAA2017051820825

- Type: Service difficulty report (as reported; unverified)
- Difficulty date: May 18, 2017
- Submitted: May 22, 2017
- Operation: Air carrier
- Aircraft: [N562AS](https://openairdocs.org/aircraft/N562AS), registered now
- Make and model: Boeing 737890
- Aircraft serial: 35091
- Aircraft time: 40,930 hours, 12,176 cycles
- System (JASC): [2300 · Communications System](https://openairdocs.org/jasc/2300)
- Part: Satcom
- Condition: Malfunctioned
- Location: Nr 1 & 2
- Stage of operation: NR
- How discovered: 9
- Nature of condition: O
- Precautionary procedure: O
- FAA source: FAA Service Difficulty Reporting System (https://sdrs.faa.gov/)
- Page: https://openairdocs.org/sdr/ASAA2017051820825

## Discrepancy

SATCOM 1 & 2 INOPERATIVE. TRIED TO MAKE SATCOM CALL FROM BOTH FMC'S AND SATCOM PAGE GO BLANK. MENU PAGE REAPPEARS WITH  SAT PROMPT MISSING. SAT PROMPT COMES BACK AFTER 5 SECS. TRIED TO MAKE 5 SATCOM CALLS,  SATCOM PAGE WENT BLANK EACH TIME, WITH FMCS. ACFT GROUNDED.   BOTH SATCOM 1 & 2 TESTED GOOD,  NO DEFECTS FOUND IAW AMM TASK 23-15-00-730-801.

---
OpenAirDocs.org is an independent research project of [Contrail Labs](https://contraillabs.com/). It is not affiliated with the FAA or the NTSB. Source documents are U.S. government works in the public domain.