# SDR ASAA201911131315

- Type: Service difficulty report (as reported; unverified)
- Difficulty date: November 11, 2019
- Submitted: November 14, 2019
- Operation: Air carrier
- Aircraft: [N428AS](https://openairdocs.org/aircraft/N428AS), registered now
- Make and model: Boeing 737990ER
- Aircraft serial: 36353
- Aircraft time: 14,746 hours, 4,733 cycles
- System (JASC): [2300 · Communications System](https://openairdocs.org/jasc/2300)
- Part: Satcom
- Condition: Malfunctioned
- Stage of operation: NR
- How discovered: O
- Nature of condition: P
- Precautionary procedure: O
- FAA source: FAA Service Difficulty Reporting System (https://sdrs.faa.gov/)
- Page: https://openairdocs.org/sdr/ASAA201911131315

## Discrepancy

MISSING SAT SELECTION ON THE MCDU MENU PAGE AND NO SATCOM PAGES AVAILABLE. GROUNDED - YES. ACCOMPLISHED SATCOM LOCK-UP B737 QRH 5.4 PROCEDURE. SATCOM PROMPT DISPLAY RETURNED ON MCDU MENU PAGE, CONTINUED NORMAL OPERATIONS.

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