# SDR PCAA0201014

- Type: Service difficulty report (as reported; unverified)
- Difficulty date: January 16, 2002
- Submitted: January 17, 2002
- Operation: Air carrier
- Aircraft: N817EX
- Make and model: Dhav DHC8102
- Aircraft serial: 191
- Aircraft time: 27,937 hours, 30,821 cycles
- System (JASC): [5610 · Flight Compartment Windows](https://openairdocs.org/jasc/5610)
- Part: Windshield
- Part number: NP15790111
- Part serial: 100517
- Condition: Cracked
- Location: Cockpit
- Part time: 1,773 hours, 1,993 cycles
- Stage of operation: CR
- How discovered: V
- Nature of condition: O
- Precautionary procedure: A
- FAA source: FAA Service Difficulty Reporting System (https://sdrs.faa.gov/)
- Page: https://openairdocs.org/sdr/PCAA0201014

## Discrepancy

LGA-MDT FLIGHT 3829.  CREW REPORTED WHILE IN CRUISE FLIGHT AT 14,000 FT OUTER PANEL OF CAPTAINS WINDSHIELD SHATTERED WHILE WINDSHIELD HEAT WAS ON.  EMERGENCY WAS DECLARED AND AIRCRAFT LANDED AT NEAREST SUITABLE AIRPORT WHICH WAS ABE. MAINTENANCE REPLACED PILOTS WINDSHIELD IN ACCORDANCE WITH DEHAVILLAND DASH 8 MAINTENANCE MANUAL 56-10-11.  OPERATIONAL CHECK OF WINDSHIELD HEAT GOOD.  AIRCRAFT RETURNED TO SERVICE.

---
OpenAirDocs.org is an independent research project of [Contrail Labs](https://contraillabs.com/). It is not affiliated with the FAA or the NTSB. Source documents are U.S. government works in the public domain.