# Airbus Service Bulletin A340-27-4160

Copy: No revision named ("U.S. DOT/FAA - Service Information - A340-27-4160 Rev 00"), 18 pages: PDF https://openairdocs.org/files/sha256/1d/68/1d6809e8d015d72e9a88bd485ac7cc140380bf18b2b5b5636c1001aa7e76c8b3; text https://openairdocs.org/service-documents/airbus/a340-27-4160/file/1d6809e8d015.md. Rights: © Airbus S.A.S. Filed by the FAA in regulations.gov docket FAA-2011-0385; AD 2011-17-16 incorporates this document by reference. Not covered by OpenAirDocs’ CC0 dedication.

## Details

- Manufacturer: [Airbus](https://openairdocs.org/service-documents/airbus.md)
- Type: Service bulletin (Service Bulletin)
- Number: A340-27-4160
- Page: https://openairdocs.org/service-documents/airbus/a340-27-4160

## ADs that cite it (1) (OpenAirDocs)

Newest first, with the revision each names, as OpenAirDocs read it from the AD's text.

- [AD 2011-17-16](https://openairdocs.org/ad/2011-17-16.md), effective Sep 26, 2011: No revision named

Also cited in [1 proposed AD](https://openairdocs.org/service-documents/airbus/a340-27-4160/proposed.md).

## Text (18 pages)

Rights: © Airbus S.A.S. Filed by the FAA in regulations.gov docket FAA-2011-0385; AD 2011-17-16 incorporates this document by reference. Not covered by OpenAirDocs’ CC0 dedication. Each page's text from the PDF; open the PDF at a page with #page=N.

### Page 1

@A340
SERVICE BULLETIN
SUMMARY
AIRBUS
CUSTOMER SERVICES DIRECTORATE
1 Rond Point Maurice Bellonte
31707 BLAGNAC CEDEX
FRANCE
T e l:( 3 3 )56 19 33 33 3
Telex : AIRBU 530526F
F a x:( 3 3 )56 19 34 25 1
This summary is for information only and is not approved for modification of the aircraft.
ATA SYSTEM: 27
TITLE: FLIGHT CONTROLS - ELECTRICAL BACK-UP - INSTALL NEW BACK-
UP CONTROL MODULE (BCM) ON ENHANCED A340.
**CONF ALL
MODIFICATIONS
MODIFICATION CLASSIFICATION
MAJOR
 58118S30423
MINOR
 None
NOTE
: As per EASA IR 21, a minor change is one that has no appreciable effect on the
mass, balance, structural strength, reliability, operational characteristics affecting the
airworthiness of the product. All other changes are major changes.
REASON/DESCRIPTION/OPERATIONAL CONSEQUENCES
During BCM (Back-up Control Module) retrofit as per Airbus SB Ref. A340-27-4142 and SAGEM
Service Bulletin 418-27-010 introducing BCM PN 418-00877-102 (replacement of corroded resistances
at SAGEM facilities), some attachment screws of the internal gyrometer have been found loosened
within the equipment.
A loose attachment of the gyrometer may induce erroneous yaw data leading to a degradation of
the piloting laws when the aircraft is in back up control configuration. Investigations performed at
manufacturer’s facility pointed out that screws loosening on BCM Part Number (P/N) 418-00877-100,
418-00877-101 and 418-00877-102 are due to temperature variations combined with vibrations. This
scenario is only considered for aircraft with electrical rudder (post-mod 49144).
This Service Bulletin is published to advise all operators of A340 enhanced aircraft fitted with electrical
rudder (post-mod 49144) of the issue of SAGEM Service Bulletin No. 418-27-011. The design solution
uses a positive locking device for the fixation of the gyrometer and additional locking washers for the
attachment of the electronic card. These improvements under supplier responsibility (SAGEM) lead to
introduce a new BCM PN 418-00877-103 amendment A.
Accomplishment of this Service Bulletin will contribute to ensure the reliability of the yaw data provided
by the BCM.
This Service Bulletin will cancel AD 2009-0153 if associated with the modification of Pedal Feel and
Trim Unit (Ref OIT SE 999.0058/09/LB). Only in case of this association, aircraft dispatch with FCPC3
(PRIM 3) inoperative (MMEL 27-93-01-C) for A340-300 aircraft fitted with MOD 49144 will be restored.
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 1
5
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SERVICE BULLETIN
SUMMARY
GENERAL EVALUATION
EVALUATION TABLE
COMPLIANCE
 RECOMMENDED
 CANCELS INSPECTION SB
 NO
POTENTIAL AD
 NO
 A/C OPERATION AFFECTED
 NO
RELIABILITY AFFECTED
 NO
 PAX COMFORT AFFECTED
 NO
COST SAVING
 NO
 LROPS AFFECTED
 NO
STRUCTURAL LIFE EXTN
 NO
 VENDOR SB INVOLVED
 YES
MATERIAL PRICE INFORMATION
MATERIAL PRICE INFORMATION TABLE
MATERIAL SET
 QTY PER
A/C
PRICE PER
A/C (USD)
MAIN PARTS
Equipment BFEA01
 1
 See SB
 Back-up control module
EFFECTIVITY
This Service Bulletin is applicable to this (these) operator(s) :
FIN MAU SAA SVW SWR THT
CONCURRENT REQUIREMENTS
Accomplishment of this Service Bulletin requires the prior or simultaneous accomplishment of the
following Service Bulletin(s) or the equivalent production modification(s):
Service Bulletin No. A340-27-4142 Mod. No. 55185S18591
REFERENCES / REPERCUSSIONS
TFU
 27.99.00.003
OEB
 None
AOT
 None
SIL
 None
LINE MAINTENANCE AFFECTED
 No
LIFE LIMIT
 None
OTHER
 None
NATURE OF THE WORK
AIRCRAFT
 NO
EQUIPMENT
 YES
HARD
 YES
SOFT
 NO
OBRM
 NO
MANPOWER
Task 274160-831-801-001: Modification
TOTAL MANHOURS
 3.50
ELAPSED TIME (HOURS)
 3.50
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 2
5
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SERVICE BULLETIN
SUMMARY
Task 274160-831-801-001: Modification
Additional manhours relat ed to Vendor SB; refer to:
Modify the Back-up Control Module 42CS
 SAGEM SA Service Bulletin No.
418-27-011
APPENDICES
None
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 3
5
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SERVICE BULLETIN
SUMMARY
**CONF ALL
F_SB_274160_5_SUAA_01_00
FR80
FR79
FR75
A
Z170
A
B
42CS
B
Figure A-FSUAA - Sheet 01
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 4
5
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### Page 5

@A340
SERVICE BULLETIN
AIRBUS
CUSTOMER SERVICES DIRECTORATE
1 Rond Point Maurice Bellonte
31707 BLAGNAC CEDEX
FRANCE
T e l:( 3 3 )56 19 33 33 3
Telex : AIRBU 530526F
F a x:( 3 3 )56 19 34 25 1
ATA SYSTEM: 27
TITLE: FLIGHT CONTROLS - ELECTRICAL BACK-UP - INSTALL NEW BACK-
UP CONTROL MODULE (BCM) ON ENHANCED A340.
MODIFICATION No.: 58118S30423
This document contains AIRBUS PROPRIETARY INFORMATION and shall at all times remain the
property of AIRBUS; no intellectual property right or licence is granted by AIRBUS in connection with
any information contained in it. It is delivered on the express condition that said document and the
information contained in it shall be treated as confidential, shall not be used for any purpose other than
that for which it is hereby delivered. It shall not be disclosed in whole or in part to third parties and shall
not be duplicated in any manner (except for the purposes of performing the tasks described hereunder
and provided that any recipient of such document shall comply with the conditions herein), without
AIRBUS prior written consent.
1. PLANNING INFORMATION
**CONF ALL
A. EFFECTIVITY
NOTE
: This Service Bulletin is only applicable to aircraft on which modification
No. 49144S16279 (INSTALL RUDDER FLY-BY WIRE ON A330/A340) is
embodied.
(1) Models
340-313
(2) Effectivity by MSN
0544 0582 0585 0590 0598 0643 0646 0651 0668 0793 0800 0835 0844 0921 0938
0955
(3) Effectivity by Operator
The Operator/MSN relationship is provided for information only and is correct at the time
of issue in accordance with the information available to AIRBUS. Any future changes
resulting from transfer of an aircraft from one operator to another will not be reflected in
this list unless the Service Bulletin is revised for another reason.
OPERATOR
 MSN
FIN
 0835 0844 0921 0938
MAU
 0793 0800
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 1
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SERVICE BULLETIN
OPERATOR
 MSN
SAA
 0544 0582 0590 0643 0646 0651
SVW
 0955
SWR
 0585 0598
THT
 0668
(4) Configuration by MSN
MSN
 CONFIGURATION
0544 0582 0585 0590 0598 0643 0646 0651 0668 0793 0800
0835 0844 0921 0938 0955
001
(5) Configuration definition
**CONF 001
Config. 001 is valid for all the aircraft given in the effectivity of this Service Bulletin as a
standard configuration.
(6) Material Effectivity
MATERIAL
 QTY PER A/C
 SEE NOTES
Equipment BFEA01
 1
B. CONCURRENT REQUIREMENTS
Accomplishment of this Service Bulletin requires the prior or simultaneous accomplishment of
the following Service Bulletin(s) or the equivalent production modification(s):
Service Bulletin No. A340-27-4142 Mod. No. 55185S18591
C. REASON
(1) History
During BCM (Back-up Control Module) retrofit as per Airbus SB Ref. A340-27-4142 and
SAGEM Service Bulletin 418-27-010 introducing BCM PN 418-00877-102 (replacement
of corroded resistances at SAGEM facilities), some attachment screws of the internal
gyrometer have been found loosened within the equipment.
A loose attachment of the gyrometer may induce erroneous yaw data leading to a
degradation of the piloting laws when the aircraft is in back up control configuration.
Investigations performed at manufacturer’s facility pointed out that screws loosening on
BCM Part Number (P/N) 418-00877-100, 418-00877-101 and 418-00877-102 are due to
temperature variations combined with vibrations. This scenario is only considered for
aircraft with electrical rudder (post-mod 49144).
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 2
5
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@A340
SERVICE BULLETIN
(2) Objective/Action
This Service Bulletin is published to advise all operators of A340 enhanced aircraft fitted
with electrical rudder (post-mod 49144) of the issue of SAGEM Service Bulletin No.
418-27-011. The design solution uses a positive locking device for the fixation of the
gyrometer and additional locking washers for the attachment of the electronic card.
These improvements under supplier responsibility (SAGEM) lead to introduce a new
BCM PN 418-00877-103 amendment A.
(3) Advantages
Accomplishment of this Service Bulletin will contribute to ensure the reliability of the yaw
data provided by the BCM.
(4) Operational/Maintenance Consequences
This Service Bulletin will cancel AD 2009-0153 if associated with the modification of
Pedal Feel and Trim Unit (Ref OIT SE 999.0058/09/LB). Only in case of this association,
aircraft dispatch with FCPC3 (PRIM 3) inoperative (MMEL 27-93-01-C) for A340-300
aircraft fitted with MOD 49144 will be restored.
D. DESCRIPTION
To accomplish this Service Bulletin it is necessary to :
Task 274160-831-801-001: Modification
(1) Remove the Back-up Control Module 42CS
(2) Modify the Back-up Control Module 42CS
(3) Install the Back-up Control Module 42CS
E. COMPLIANCE
(1) Classification
RECOMMENDED
(2) Accomplishment Timescale
Accomplishment of this Service Bulletin is recommended at the earliest opportunity
where manpower and facilities are available.
F. APPROVAL
Approved under EASA Design Organisation Approval No. EASA 21J.031.
If an aircraft listed in the effectivity has a modification or repair embodied that is not of
AIRBUS origin, and which affects the content of this Service Bulletin, the operator is
responsible for obtaining approval by its airworthiness authority for any adaptation necessary
before incorporation of the Service Bulletin.
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 3
5
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@A340
SERVICE BULLETIN
G. MANPOWER
The manpower estimates given in this Service Bulletin are based on the direct labor cost to
do the work. These estimates assume that the work will be done by experienced personnel,
and may need to be revised upwards to suit operator’s circumstances. The estimates do not
include the time to prepare, plan or inspect the work. Manufacture and procurement of parts
and tools, drying times for paints, sealants, etc., and general administration work are also not
included.
Task 274160-831-801-001: Modification
Get Access
 0.50
On Aircraft
Remove the Back-up Control Module 42CS
 1.00
Install the Back-up Control Module 42CS
 1.00
Tests
 0.50
Close-Up
 0.50
TOTAL MANHOURS
 3.50
ELAPSED TIME (HOURS)
 3.50
Additional manhours relat ed to Vendor SB; refer to:
Modify the Back-up Control Module 42CS
 SAGEM SA Service Bulletin No.
418-27-011
H. WEIGHT AND BALANCE
Not Changed
I. ELECTRICAL LOAD DATA
Not Changed
J. REFERENCES
Aircraft Maintenance Manual (AMM)
 12-34-24 27-99-34
ATA Common Support Data Dictionary (CSDD),
Chapter 2
Elec. Std. Practices Manual (ESPM)
 20-55-00
Service Bulletin (SB)
 A340-27-4142
Vendor Service Bulletin (VSB)
 SAGEM SA Service Bulletin No.
418-27-011
K. PUBLICATION AFFECTED
Aircraft Wiring List (AWL)
Illustrated Parts Catalog (IPC)
 27-98-04 27-99-34
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 4
5
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@A340
SERVICE BULLETIN
L. INTERCHANGEABILITY/MIXABILITY
DESCRIPTION
 OLD PART N˚
 NEW PART N˚
 INT
 MIXABILITY
 SEE
NOTES
BCM-Backup Control
Module
418-00877-102
 418-00877-103
 01
 Not
Applicable
NOTE
: For definitions of interchangeability codes in column INT., refer to ATA
Common Support Data Dictionary (CSDD), Chapter 2.
M. SPARES
None
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 5
5
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@A340
SERVICE BULLETIN
This Page Intentionally Left Blank
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 6
5
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@A340
SERVICE BULLETIN
2. MATERIAL INFORMATION
**CONF ALL
A. MATERIAL - PRICE AND AVAILABILITY
(1) Procurement Addresses
Equipment BFEA01
 This Service Bulletin is the subject of an
AIRBUS monitored retrofit campaign.Vendor
parts are to be procured from :
SAGEM SA Defense and Security Division
Massy Palaiseau Plant
TECHNICAL PUBLICATIONS
11, rue Ampere
91344 MASSY Cedex
FRANCE
Telefax : +33(0) 1 69 19 67 00
Telex : 602164F
SITA : PARIMCR
(2) Price and Availability
Refer to the SAGEM SA Service Bulletin No. 418-27-011 for the equipment modification
sales terms.
B. INDUSTRY SUPPORT INFORMATION
For the organisation of this retrofit, operators are kindly requested to contact AIRBUS retrofit
management department :
AIRBUS CUSTOMER SERVICES DIRECTORATE
1 Rond Point Maurice Bellonte
31707 BLAGNAC CEDEX
France
T e l:( 3 3 )56 71 90 62 2
E-mail : monitored.retrofit@airbus.com
F a x:( 3 3 )56 19 32 74 5
Modification of parts/equipment is at no charge for the operator. The man-hours indicated in
this Service Bulletin will remain at the operators’ cost.
C. LIST OF COMPONENTS
No Kit
D. LIST OF MATERIALS - OPERATOR SUPPLIED
(1) Consumable Materials
None
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 7
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@A340
SERVICE BULLETIN
(2) Components
None
(3) Equipment
Equipment BFEA01
ITEM
 NEW PART N˚
 QTY (UM)
 KEYWORD
 ITEM
 OLD PART N˚
 INT
 SEE
NOTES
418-00877-103
 1
 BCM
 418-00877-102
 01
NOTE
: For definitions of interchangeability codes in column INT., refer to ATA
Common Support Data Dictionary (CSDD), Chapter 2.
E. PARTS TO BE RE-IDENTIFIED BY OPERATOR
None
F. TOOLING
None
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 8
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SERVICE BULLETIN
3. ACCOMPLISHMENT INSTRUCTIONS
Task 274160-831-801-001 - Modification
WARNING
: MAKE SURE THAT YOU OBEY ALL THE WARNINGS AND ALL THE CAUTIONS
INCLUDED IN THE REFERENCED PROCEDURES.
CAUTION
: ALWAYS OBEY THE PRECAUTIONS THAT FOLLOW TO KEEP
ELECTRICAL WIRING IN A SATISFACTORY CONDITION (ELECTRICALLY
AND MECHANICALLY SERVICEABLE) . WHEN YOU DO MAINTENANCE
WORK, REPAIRS OR MODIFICATIONS, ALWAYS KEEP ELECTRICAL WIRING,
COMPONENTS AND THE WORK AREA AS CLEAN AS POSSIBLE. TO DO
THIS:
PUT PROTECTION, SUCH AS PLASTIC SHEETING, CLOTHS, ETC; AS
NECESSARY ON WIRING AND COMPONENTS.
REGULARLY REMOVE ALL SHAVINGS, UNWANTED MATERIAL AND OTHER
CONTAMINATION.
THESE PRECAUTIONS WILL DECREASE THE RISK OF CONTAMINATION
AND DAMAGE TO THE ELECTRICAL WIRING INSTALLATION.
IN CASE OF CONTAMINATION REFER TO ESPM 20-55-00.
Task Associated Data
Zone
170
Modified FIN
42CS
Manpower
TOTAL MANHOURS
 3.50
ELAPSED TIME (HOURS)
 3.50
Additional manhours related to Vendor SB; refer
to:
SAGEM SA Service Bulletin No.
418-27-011
A. GENERAL
(1) Subtask 274160-839-001-001 - Administrative
Manpower Resources
Skills
 NON SPECIFIC
Write in the applicable aircraft records that you have done all the work given in this
Service Bulletin.
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 9
5
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SERVICE BULLETIN
B. PREPARATION
(1) Subtask 274160-941-001-001 - Job Set-up
Manpower Resources
Skills
 NON SPECIFIC
References
Aircraft Maintenance Manual (AMM)
 Task 12-34-24-860-802
Task 27-99-34-000-801
(a) Make sure that the aircraft is electrically grounded (Refer to AMM Task
12-34-24-860-802)
(b) Do the preparation procedure as specified in the removal of the back-up control
module (BCM) (42CS), (Refer to AMM Task 27-99-34-000-801).
C. PROCEDURE
(1) Subtask 274160-900-001-001 - Remove the Back-up Control Module 42CS
Work Zones and Access Panels
Zone
 Access/Work location
170
Manpower Resources
Manhours
 1.00
Minimum number of person
 1
Subtask elapsed time
 1.00
Skills
 NON SPECIFIC
References
Aircraft Maintenance Manual (AMM)
 Task 27-99-34-000-801
(a) Remove the BCM 42CS (Refer to AMM Task 27-99-34-000-801) :
FIN 42CS
1 BCM-Backup Control
Module
418-00877-102
(2) Subtask 274160-831-001-001 - Modify the Back-up Control Module 42CS
References
Vendor Service Bulletin (VSB)
 SAGEM SA 418-27-011
(a) Modify the BCM 42CS (Refer to SAGEM SA Service Bulletin No. 418-27-011).
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 10
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SERVICE BULLETIN
(3) Subtask 274160-900-002-001 - Install the Back-up Control Module 42CS
Work Zones and Access Panels
Zone
 Access/Work location
170
Manpower Resources
Manhours
 1.00
Minimum number of person
 1
Subtask elapsed time
 1.00
Skills
 NON SPECIFIC
Material necessary to do the job
Equipment BFEA01
ITEM
 NEW PART N˚
 QTY (UM)
 KEYWORD
 SEE
NOTES
418-00877-103
 1
 BCM
References
Aircraft Maintenance Manual (AMM)
 Task 27-99-34-000-801
(a) Install the BCM 42CS (Refer to AMM Task 27-99-34-000-801) :
FIN 42CS
1 BCM-Backup Control
Module
418-00877-103
D. TEST
(1) Subtask 274160-700-001-001 - Testing
Manpower Resources
Skills
 NON SPECIFIC
References
Aircraft Maintenance Manual (AMM)
 Task 27-99-34-400-801
(a) Job set-up :
1
 Remove the safety clips and tags and close the circuit breakers as
specified after the installation of the BCM (42CS), (Refer to AMM Task
27-99-34-400-801).
(b) Procedure
1
 Do the test procedure as specified after the installation of the BCM (42CS),
(Refer to AMM Task 27-99-34-400-801).
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 11
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SERVICE BULLETIN
E. CLOSE-UP
(1) Subtask 274160-942-001-001 - Close-up
Manpower Resources
Skills
 NON SPECIFIC
References
Aircraft Maintenance Manual (AMM)
 Task 27-99-34-400-801
(a) Make sure that the work areas are clean and clear of tools and other items of
equipment.
(b) Do the close-up procedure as specified in the installation of the BCM (42CS),
(Refer to AMM Task 27-99-34-400-801).
(c) Restore the systems and airc raft to normal operating condition.
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
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SERVICE BULLETIN
REPORTING SHEET
TITLE: FLIGHT CONTROLS - ELECTRICAL BACK-UP - INSTALL NEW BACK-
UP CONTROL MODULE (BCM) ON ENHANCED A340.
MODIFICATION No.: 58118S30423
Please complete the appropriate item (A or B):
A - SB WILL BE
 embodied YES/NO (if NO please comment)
If YES, aircraft concer ned (as per SB effectivity by default) and planned dates (month/year) of
embodiment:
B - SB HAS BEEN
 embodied on aircraft:
Operator comments:
From Airline:
Name/Title:
Signature: Date:
If operational documentation is affected (see Paragraph 1.K of this SB): If information is needed prior to
next normal revision or prior to SB embodiment, please indicate required service(s):
Either: Modification Operational Impact (MOI), if available YES/NO
Or : Intermediate revision YES/NO
Important Information:
 This SB will only be incorporated in your maintenance and operational
documentation if this sheet is returned to Airbus and signed by a duly authorised representative. With
the next feasible revision, this will result in
- Updating of maintenance documentation to show pre and post SB data.
- Updating of maintenance and operational documentation to show post SB data after embodiment.
If this SB requires previous or simultaneous accomplishment of other SBs, Airbus shall automatically
include them in the manual revisions. Refer to SIL 00-037 for detailed information.
Please return this completed sheet to:
AIRBUS
CUSTOMER SERVICES DIRECTORATE
1 Rond Point Maurice Bellonte
31707 BLAGNAC CEDEX FRANCE
Attn: SDC32 Technical Data and Documentation Services
F A X :( + 3 3 )56 19 32 80 6
e-mail: sb.reporting@airbus.com
or via your Resident Customer Support Office.
Alternatively, SB lists via letters or fax are also accepted.
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 1
5
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SERVICE BULLETIN
QUALITY PERCEPTION FORM
Use this form to tell us what is your perception of the quality of this Service Bulletin. The reported data
that you provide us will be used to analyse areas of difficulties and to take corrective action to further
improve the quality of our Service Bulletins.
We thank you for the time you have taken in completing this form.
(Please rate on a scale of 1 to 4, with 4 being the highest score)
- Quality rating of this SB 4 3 2 1
- Quality rating of the Accomplishment Instructions 4 3 2 1
- Quality rating of the Illustrations 4 3 2 1
- Is this SB easy to understand ? Y / N
If you have had difficulties in the accomplishment of this SB please quote below the area(s) and give a
short description of the issue.
Planning Material Instructions
X Effectivity X Kit content X Preparation
X Reason X List of Materials Operator Supplied X Mod/Inspection
X Manpower X Industry support X Test
X References X Re-identification X Close-Up
X Publication X Tooling X Illustrations
Comments:
Operator: Date:
Name/Title:
Please return this form to:
AIRBUS
CUSTOMER SERVICES DIRECTORATE
1 Rond Point Maurice Bellonte
31707 BLAGNAC CEDEX FRANCE
Attn : SEM4 Service Bulletins Management
F A X:( 3 3 )56 19 34 25 1
Or via your Resident Customer Support Office.
DATE: Nov 06/09 SERVICE BULLETIN No.: A340-27-4160
REVISION No.: 00 - Nov 06/09 Page: 1
5
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