# Embraer Service Bulletin 505-31-0023

Copy: Revision 2 ("Embraer Service Bulletin (SB) No 505-31-0023 Rev 02"), 26 pages: PDF https://openairdocs.org/files/sha256/e5/fd/e5fd3290fbd74d3357f32fdf0623702cc8579afc053377829ccb380c6a95408c; text https://openairdocs.org/service-documents/embraer/sb-505-31-0023/file/e5fd3290fbd7.md. Rights: © Embraer S.A. Filed by the FAA in regulations.gov docket FAA-2023-1708, the docket of AD 2023-21-04. Not covered by OpenAirDocs’ CC0 dedication.

## Details

- Manufacturer: [Embraer](https://openairdocs.org/service-documents/embraer.md)
- Type: Service bulletin (Service Bulletin)
- Number: 505-31-0023
- Latest revision known: 505-31-0023, Revision 2 (OpenAirDocs)
- Page: https://openairdocs.org/service-documents/embraer/sb-505-31-0023

## Text (26 pages)

Rights: © Embraer S.A. Filed by the FAA in regulations.gov docket FAA-2023-1708, the docket of AD 2023-21-04. Not covered by OpenAirDocs’ CC0 dedication. Each page's text from the PDF; open the PDF at a page with #page=N.

### Page 1

INDICATING/RECORDING SYSTEMS - INSTALLATION OF G3000 LOAD 18.10 AVIONICS SOFTWARE AND
CMC LOAD V5.20
In connection with the use of this document, Embraer does not provide any express or implied warranties and expressly disclaims any
warranty of merchantability or fitness for a particular purpose.
This document contains trade secrets, confidential, proprietary information of Embraer and technical data subject to U.S. Export
Administration Regulation ("EAR") and other countries export control laws and regulations. Diversion contrary to the EAR and other laws
and regulations is strictly forbidden. The above restrictions may apply to data on all pages of this document.
1. PLANNING INFORMATION 
A. SB EFFECTIVITY 
Aircraft affected:
(1) GROUP 1
MODEL SN
EMB-505 'Phenom 300'
50500123, 50500137, 50500138, 50500140, 50500141,
50500143, 50500147, 50500152, 50500153, 50500158,
50500161, 50500162, 50500164, 50500165, 50500167 thru
50500170, 50500172, 50500174 thru 50500176, 50500178
thru 50500181, 50500183 thru 50500195, 50500198 thru
50500203, 50500205, 50500207, 50500209 thru 50500211,
50500213 thru 50500215, 50500217 thru 50500228,
50500230 thru 50500232, 50500235, 50500237, 50500240,
50500241, 50500243 thru 50500245, 50500247 thru
50500252, 50500254 thru 50500260, 50500263 thru
50500266, 50500268, 50500270 thru 50500275, 50500277
thru 50500280, 50500282 thru 50500312, 50500314,
50500316 thru 50500327, 50500329, 50500330, 50500333
thru 50500335, 50500337 thru 50500340, 50500342,
50500344, 50500345, 50500347, and 50500348, without
GUST LOCK ANNUNCIATION SYSTEM or PRE-MOD
SB505-27-0023.
(2) GROUP 2
SERVICE BULLETIN
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
SB 505-31-0023
Page 1 of 23
Copyright © by Embraer S.A. All rights reserved - See title page for details.
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### Page 2

MODEL SN
EMB-505 'Phenom 300'
50500123, 50500137, 50500138, 50500140, 50500141,
50500143, 50500147, 50500152, 50500153, 50500158,
50500161, 50500162, 50500164, 50500165, 50500167 thru
50500170, 50500172, 50500174 thru 50500176, 50500178
thru 50500181, 50500183 thru 50500195, 50500198 thru
50500203, 50500205, 50500207, 50500209 thru 50500211,
50500213 thru 50500215, 50500217 thru 50500228,
50500230 thru 50500232, 50500235, 50500237, 50500240,
50500241, 50500243 thru 50500245, 50500247 thru
50500252, 50500254 thru 50500260, 50500263 thru
50500266, 50500268, 50500270 thru 50500275, 50500277
thru 50500280, 50500282 thru 50500312, 50500314,
50500316 thru 50500340, 50500342 thru 50500353,
50500355 thru 50500365, 50500367, 50500369 thru
50500372, 50500374 thru 50500385, 50500387 thru
50500413, 50500415 thru 50500441, 50500443, 50500444,
50500446, and 50500447, with GUST LOCK
ANNUNCIATION SYSTEM factory incorporated or POST-
MOD SB505-27-0023.
Affected component:
None.
In-production effectivity:
EMB-505 "Phenom 300" aircraft 50500414, 50500442, 50500445, 50500448 and on, have an
equivalent modification factory-incorporated.
B. CONCURRENT REQUIREMENTS 
It is required that the aircraft have already been configured with G3000 Load 4.15 avionics software or
a higher version.
C. REASON 
(1) HISTORY
The aircraft avionics system software is being updated. The software modification consists of
corrections and improvements to the system.
Embraer has received field reports related to loss of information about flap and pitch trim
positions along with CAS messages “SWPS FAULT” and “SPOILER FAULT”. In this situation, the
FCE 1 cannot provide control of flaps leading the crew to a flap failure situation without “FLAP
FAIL” CAS neither “PTRIM BKP FAIL” messages being displayed. Instances have also been
observed in which the main pitch trim switch stops responding to commands and there is loss of
pitch trim position indication along with loss of spoiler position. In this case, there is no CAS
message and FCE 2 can no longer provide neither main pitch trim nor spoiler control.
The other issue reported by field and addressed in this software update is the barometric
pressure setting inadvertently changed with no input from crew members. When synchronization
of barometric pressure setting is enabled, there is an opportunity to change altimeter values on
both primary flight displays. Depending on the resulting flight deck effects, crew members may be
unaware of any incorrect barometric setting values. This condition, if not corrected, could lead to
an erroneous flight altitude indication, possibly affecting continued safe flight and landing.
SERVICE BULLETIN
SB 505-31-0023
Page 2 of 23
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
Copyright © by Embraer S.A. All rights reserved - See title page for details.
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### Page 3

(2) OBJECTIVE
This service bulletin gives instructions to install the new G3000 Load 18.10 avionics software,
CMC Load 5.20 and the Default Pilot Profile files.
(3) EXPECTED BENEFITS
The new G3000 Load 18.10 avionics software brings corrections and improvements. It
implements a logic to display associated CAS messages after failure of FCE 1 or FCE 2. It also
includes a robustness modification on BARO input software to prevent inadvertent BARO setting
change and a logic to include STBY instrument as a source for BARO monitor comparison with
associated CAS messages. This modification interrupts the applicability of OB 505-003/16 (Flight
Controls Indication Failure) and 505-001/17 (Altimeter Barometric Pressure Setting).
(4) REVISION HISTORY
(a) Revision 01:
This revision is issued to add aircraft SN 50500147 in the service bulletin effectivity.
(b) Revision 02:
This revision is issued to update the LRU SW version table, on the GDL 69 unit.
D. DESCRIPTION 
The modification presented in this service bulletin consists of uploading the new G3000 Load 18.10
avionics, the CMC software Load 5.20 and default pilot profile.
(1) APPLICABLE TO GROUP I
– Download the configuration files (G3000 Load 18.10, CMC Load 5.20 and, default pilot
profile) from FlyEmbraer website;
– Check the optional systems installed and;
– Installation of the Configuration files;
– Upload of gust lock system configuration files and;
– Check of the softwares version
(2) APPLICABLE TO GROUP II
– Download the configuration files (G3000 Load 18.10, CMC Load 5.20 and, default pilot
profile) from FlyEmbraer website;
– Check the optional systems installed and;
– Installation of the Configuration files;
– Check of the softwares version
(3) APPLICABLE TO GROUP I and GROUP II
(a) Improvements:
1 In Baro setting coloration logic to include standby;
2 GDU Baro knob input discretes robustness.
(b) New CAS message:
SERVICE BULLETIN
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
SB 505-31-0023
Page 3 of 23
Copyright © by Embraer S.A. All rights reserved - See title page for details.
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### Page 4

1 Caution CAS message: BARO MISCOMP;
2 Advisory CAS message: STBY BARO NOCOMP.
(c) Corrections:
1 In case of failure in FCE 1 communtication to GIA 1, the CAS windows display
messages: FLAP FAIL and PTRIM BKP FAIL;
2 In case of failure in FCE 2 communtication to GIA 2, the CAS windows display
messages: PTRIM NML FAIL, GND SPOILER FAIL and SPOILER FAULT.
After uploading the new G3000 Load 18.10 avionics software, it is necessary to reload the applicable
data of all optional systems previously installed on the aircraft.
NOTE: – The modifications above are related to differences between Load 18.00 and Load 18.10.
If you are installing Load 18.10 of a software load prior to Load 18.00, refer to the
previous avionics Load Service Bulletin to know all the related modifications.
– If any optional item that is integrated with the G3000 Platform has been installed to the
aircraft through a Supplemental Type Certificate (STC), then this optional item needs to
be uploaded again after the basic avionics software load upload has been completed.
Contact the Service Center that installed the STC (or STC Holder) for instructions on the
reload of the optional equipment.
E. COMPLIANCE 
Embraer recommends that this bulletin must be accomplished during the next schedule maintenance,
not exceeding 12 months or 600 FH, whichever occurs first.
F. APPROVAL 
The changes to the type design specified in this SB have been approved by ANAC - Agência Nacional
de Aviação Civil.
This service bulletin was approved based on the airplane's original Embraer delivery configuration or
as modified by other Embraer-approved documents.
G. ESTIMATED MANPOWER 
This estimate is for direct labor only, performed by experienced personnel, and does not include the
time to plan, prepare, or inspect the work.
It is assumed that all the tools, parts, and other means are promptly available when necessary.
This estimate does not include the sealant, paint, or adhesive curing time.
(1) APPLICABLE TO GROUP I
– Access opening: Not applicable.
– Modification: 8.0 man-hours.
– Access closure: Not applicable.
– Test: Not applicable.
NOTE: The estimates do not include the time necessary to accomplish SB505-27-0023.
(2) APPLICABLE TO GROUP II
SERVICE BULLETIN
SB 505-31-0023
Page 4 of 23
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
Copyright © by Embraer S.A. All rights reserved - See title page for details.
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### Page 5

– Access opening: Not applicable.
– Modification: 7.0 man-hours.
– Access closure: Not applicable.
– Test: Not applicable.
H. WEIGHT AND BALANCE 
(1) APPLICABLE TO GROUPS I and II
– Change in basic weight: None.
– Change in basic moment: None.
I. ELECTRICAL LOAD DATA 
Not changed.
J. SOFTWARE ACCOMPLISHMENT SUMMARY 
The Software Accomplishment Summary has been completed to meet the requirements of RTCA
document DO-178B, Software Considerations in Airborne Systems and Equipment Certification.
K. REFERENCES 
AMM 505/( ) Aircraft Maintenance Manual PART II - 20-00-00 - STANDARDPRACTICES-AIRFRAME.
AMM 505/( ) Aircraft Maintenance Manual PART II - 24-41-00 - ELECTRICAL POWER.
AMM 505/( ) Aircraft Maintenance Manual PART II - 27-70-00 - FLIGHT CONTROLS.
AMM 505/( ) Aircraft Maintenance Manual PART II - 31-61-00 - INDICATING/RECORDING SYSTEMS.
AMM 505/( ) Aircraft Maintenance Manual PART II - 32-63-00 - LANDING GEAR.
L. PUBLICATIONS AFFECTED 
AMM 505/( ) Aircraft Maintenance Manual PART II - 31-61-00 and 31-61-01 -INDICATING/RECORDING SYSTEMS.
AMM 505/( ) Aircraft Maintenance Manual PART II - 45-45-00 - CENTRALMAINTENANCE SYSTEM.
FIM 505/( ) Fault Isolation Manual.
ACFOG 505/( ) Airplane Changes Flight Operations Guide.
OB 505-003/16 Flight Controls Indication Failure.
OB 505-001/17 Altimeter Barometric Pressure Setting.
AFM 505/( ) Airplane Flight Manual.
SERVICE BULLETIN
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
SB 505-31-0023
Page 5 of 23
Copyright © by Embraer S.A. All rights reserved - See title page for details.
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### Page 6

(Continued)
POH 505/( ) Pilot's Operating Handbook.
QRH 505/( ) Quick Reference Handbook.
SERVICE BULLETIN
SB 505-31-0023
Page 6 of 23
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
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### Page 7

2. MATERIAL INFORMATION 
A. MATERIAL - PRICE AND AVAILABILITY 
None.
B. INDUSTRY SUPPORT INFORMATION 
(1) WARRANTY COVERAGE
(a) Parts
Not applicable.
(b) Labor
1 APPLICABLE TO GROUP I
– Embraer will compensate 8.0 man-hours for the SB incorporation if it is
performed in an Embraer-authorized service center.
2 APPLICABLE TO GROUP II
– Embraer will compensate 7.0 man-hours for the SB incorporation if it is
performed in an Embraer-authorized service center.
(c) Expiration
The terms expressed in the warranty coverage will be valid for 24 months after the SB issue
date.
C. MATERIAL NECESSARY FOR EACH AIRCRAFT 
None.
D. MATERIAL NECESSARY FOR EACH SPARE 
None.
E. REIDENTIFIED PARTS 
None.
F. TOOLING - PRICE AND AVAILABILITY 
The tooling presented below is required for the accomplishment of this bulletin.
DESCRIPTION QTY NOTES
SD card (512 Mb up to 16 Gb) 03 [1] and [2] and [3]
[1] Commercially available.
[2] The use of SanDisk SD cards is recommended for loading software and configuration files. Use of other cards is not
recommended.
[3] The SD card must be formatted with the FAT file system. If not, the avionics platform cannot read it.
SERVICE BULLETIN
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
SB 505-31-0023
Page 7 of 23
Copyright © by Embraer S.A. All rights reserved - See title page for details.
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### Page 8

3. ACCOMPLISHMENT INSTRUCTIONS 
A. Make sure that the aircraft is safe for maintenance. Refer to AMM TASK 20-00-00-910-801-A/200  -
Aircraft Maintenance Safety Procedures.
B. To download new software configuration files get access to the www.flyembraer.com website and enter
with your "Login" and password.
C. To download the G3000 Load 18.10 (PN 006-B1633-16) file, do as follows:
(1) Select the "Maintenance" and "Download Center", "Executive Jets", "Maintenance", "Avionics
Software", "PHENOM 300 NG" and "Avionics Software Load 18.1 (P/N 006-B1633-16)"
hyperlinks, in this sequence.
(2) Put an SD card into the personal computer SD card reader/writer.
NOTE: 1) This SD card is a tool and should be procured from the operator's inventories.
2) This SD card will be called "software loader SD Card" herein.
(3) Click on the "006-B1633-16_0A.exe" file and follow on the screen process to save the file into the
personal computer.
(4) Execute the "006-B1633-16_0A.exe" file and follow on the screen process to pass its contents to
the software loader SD card. Note that you may need to select the proper drive letter for the SD
card reader/writer.
NOTE: All data already existing on the SD card will be erased during the extraction process.
(5) After the extraction process is finished, remove the "software loader SD card" from the personal
computer SD card reader/writer and make an appropriate identification on it .
D. To download the CMC Load 5.20 configuration file, do as follows:
(1) Select "Download Center", "Executive Jets", "Maintenance", " CMC", "PHENOM 300 NG", " CMC
NG Load 5.20 (P/N 505-44876-251)" and "CMC Config File" hyperlinks, in this sequence.
(2) Put an SD card into the personal computer SD card reader/writer.
NOTE: 1) This SD card is a tool and should be procured from the operator's inventories.
2) This SD card will be called "CMC config SD card" herein.
(3) Click on the "avtn_cfg.gca" file and follow on the screen process to save the file into CMC config
SD card.
NOTE: After downloading the file "avtn_cfg.gca" (CMC config file), if it comes with the extension
".zip", rename the “avtn_cfg.gca.zip” file to “avtn_cfg.gca” so that the aircraft avionics
recognizes it.
It is not necessary to decompress the file.
(4) After downloading the configuration file, remove the "CMC config SD card" from the personal
computer SD card reader/writer and identify it properly.
E. To download the default pilot profile of the flight display units to your SD Card, do as follows:
(1) Select the "Download Center", "Executive Jets", "Maintenance", "Profile" and "Phenom 300 NG"
hyperlinks, in this sequence.
(2) For aircraft under FAA certification, do as follows:
SERVICE BULLETIN
SB 505-31-0023
Page 8 of 23
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
Copyright © by Embraer S.A. All rights reserved - See title page for details.
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### Page 9

(a) Get access to the folder "DEFAULT (P/N: 505-44799-251)".
(b) Click on the "profiles.zip" file and follow on the screen process to save the file into the
personal computer.
(c) Put the SD card into the computer SD card reader/writer.
NOTE: 1) This SD card is a tool and should be procured from the operator's
inventories.
2) This SD card will be called "Default Pilot Profile SD card" herein.
(d) Unzip the profiles.zip file saved in the personal computer into the SD Card.
(e) Make sure that the directory "../profiles/DEFAULT" was created in the SD card.
(3) For aircraft under ANAC certification, do as follows:
(a) Get access to the folder "DEFAULT (P/N: 505-44798-251)".
(b) Click on the "profiles.zip" file and follow on the screen process to save the file into the
personal computer.
(c) Put the SD card into the personal computer SD card reader/writer.
NOTE: 1) This SD card is a tool and should be procured from the operator's
inventories.
2) This SD card will be called "Default Pilot Profile SD card" herein.
(d) Unzip the profiles.zip file saved in the personal computer into the SD Card.
(e) Make sure that the directory "../profiles/DEFAULT" was created in the SD card.
(4) For aircraft under EASA certification and with International System of Units (SI) indication, do as
follows:
NOTE: Make sure that the aircraft is configured to operate with International System of Units
(SI) indication.
(a) Get access to the folder "DEFAULT (P/N: 505-44798-251)".
(b) Click on the "profiles.zip" file and follow on the screen process to save the file into the
personal computer.
(c) Put the SD card into the personal computer SD card reader/writer.
NOTE: 1) This SD card is a tool and should be procured from the operator's
inventories.
2) This SD card will be called "Default Pilot Profile SD card" herein.
(d) Unzip the profiles.zip file saved in the personal computer into the SD Card.
(e) Make sure that the directory "../profiles/DEFAULT" was created in the SD card.
(5) For aircraft under EASA certification and with Imperial Units system indication, do as follows:
NOTE: Make sure that the aircraft is configured to operate with Imperial System Unit indication.
SERVICE BULLETIN
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
SB 505-31-0023
Page 9 of 23
Copyright © by Embraer S.A. All rights reserved - See title page for details.
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### Page 10

(a) Get access to the folder "DEFAULT (P/N: 505-44800-251)".
(b) Click on the "profiles.zip" file and follow on the screen process to save the file into the
personal computer.
(c) Put the SD card into the personal computer SD card reader/writer.
NOTE: 1) This SD card is a tool and should be procured from the operator's
inventories.
2) This SD card will be called "Default Pilot Profile SD card" herein.
(d) Unzip the profiles.zip file saved in the personal computer into the SD Card.
(e) Make sure that the directory "../profiles/DEFAULT" was created in the SD card.
(6) After downloading the default pilot profile file, remove the "Default Pilot Profile SD card" from the
personal computer SD card reader/writer and identify it properly.
F. Energize the aircraft with an external Direct Current (DC) power supply AMM TASK 24-41-00-860-801-
A/200 - Energization of the Aircraft with an External DC Power Supply - Aircraft/System Configuration.
G. Make sure that these circuit breakers are closed:
– GIA 1 (EMERGENCY BUS/LHCBP)
– PFD 1 (EMERGENCY BUS/LHCBP - AVIONICS)
– GEA 1 (EMERGENCY BUS/LHCBP - AVIONICS)
– WX RADAR (DC BUS 1/LHCBP)
– GSD 1 (EMERGENCY BUS/LHCBP - AVIONICS)
– AHRS 1 (EMERGENCY BUS/LHCBP - NAV)
– AUDIO 1 (EMERGENCY BUS/LHCBP)
– VHF 2 (DC BUS 1/LHCBP)
– GUIDANCE PANEL (EMERGENCY BUS/LHCBP)
– XPDR 1 (EMERGENCY BUS/LHCBP - NAV)
– MFD PWR 1 (DC BUS 1/LHCBP - AVIONICS)
– GTC 1 (EMERGENCY BUS/LHCBP)
– IASP 1 (DC BUS 1/LHCBP)
– GTC 2 (DC BUS 2/RHCBP - AVIONICS)
– MFD PWR 2 (DC BUS 2/RHCBP - AVIONICS)
– GIA 2 (DC BUS 2/RHCBP - AVIONICS)
– PFD 2 (DC BUS 2/RHCBP - AVIONICS)
– GSD 2 (DC BUS 2/RHCBP - AVIONICS)
– GEA 2 (EMERGENCY BUS/RHCBP - AVIONICS)
SERVICE BULLETIN
SB 505-31-0023
Page 10 of 23
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
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### Page 11

– GEA 3 (DC BUS 2/RHCBP - AVIONICS)
– AHRS 2 (DC BUS 2/RHCBP - NAV)
– SAT WX/RADIO (DC BUS 2/RHCBP)
– AUDIO 2 (DC BUS 2/RHCBP)
– AFCS SERVO (DC BUS 2/RHCBP)
– VHF 1 PWR 2 (EMERGENCY BUS/RHCBP)
– DLK/IRIDIUM (DC BUS 2/RHCBP)
– IASP 2 (DC BUS 2/RHCBP)
H. Make sure that the aircraft is on the on-ground (Weight-on-Wheels (WOW)) configuration. Refer to
AMM TASK 32-63-00-860-802-A/200  - Air/Ground (Weight-on-Wheels) System - Ground
Configuration.
I. On the main panel, set the PUMP 1 and PUMP 2 switches of the FUEL control panel to the OFF
position.
NOTE: Due to the design of the fuel system, when the PFD 1 circuit breaker is open and the PUMP 1
and PUMP 2 switches of the FUEL control panel are in the AUTO position, the normal
operation logic of the fuel pumps is overridden and the LH/RH V DC auxiliary pump starts to
work.
J. Check to see if the following optional systems are installed on the aircraft and write down the result.
After uploading the G3000 Load 18.10 avionics software, it is necessary to reload the applicable data
of all optional systems previously installed in the aircraft.
NOTE: 1) If any optional item that is integrated with the G3000 Platform has been installed to the
aircraft through a Supplemental Type Certificate (STC), then this optional item will need
to be uploaded again after the basic avionics software load uploading has been
completed. Contact the Service Center that installed the STC (or STC Holder) for
instructions on the reloading of the optional equipment.
2) The software uploading process cleans user profiles, user waypoints, and flight plan
data. Such information shall be entered again after the uploading process.
3) Airborne Broadband Internet System (ABIS) and Inmarsat Aviator 300 are not listed
below and are configured during basic software loading.
SYSTEM RESULTYES NO
Distance Measuring Equipment (DME) 1
Distance Measuring Equipment (DME) 2
Flitechart
Chartview
Automatic Direction Finder (ADF)
High Frequency (HF) / Selective Call (SELCAL)
Data Link Management System (DLMS)
SERVICE BULLETIN
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
SB 505-31-0023
Page 11 of 23
Copyright © by Embraer S.A. All rights reserved - See title page for details.
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(Continued)
SYSTEM RESULTYES NO
Synthetic Vision System (SVS)
Class A Terrain Awareness and Warning System (TAWS)
Traffic Alert and Collision Avoidance System (TCAS) II and XPDR
Radar Altimeter
Ice Detector
Oxygen Cylinder 77 ft³
Controller Pilot Data Link Communication (CPDLC)
Steep Approach
Ground Clutter Suppression/Turbulence Detection (GCS/TD)
Runway Incursion/Excursion Awareness And Avoidance System
(SurfaceWatch™)
Reactive Windshear Detection System
DLMS – CONNEXT Position Report Activation
FDR ICAO
COM Audio to PAX[1]
XPDR 2
[1] Available for installation at operator discretion. This optional makes pilots communication audio available to passen-
gers.
K. Do the upload of the new software G3000 Load 18.10 configuration files, according to AMM TASK
31-61-00-470-801-A/200 - Avionics Integrated System - Software/Configuration Uploading. Refer to
TABLE G3000 UPLOAD SOFTWARES.
TABLE G3000 UPLOAD SOFTWARES
SD Card
Name Figure
Software P/N
FAA ANAC
EASA -
International
System of
Units (SI)
EASA - Imperial
System Units[1]
Software
loader SD card Figure 1 006-B1633-16
CMC config
SD card Figure 2 505-44876-251
Default Pilot
Profile SD card Figure 3 505-44799-251 505-44798-251 505-44800-251
[1] EASA imperial units pilot profile can only be installed on aircraft that is configured to operate with Imperial System
Unit indication.
L. APPLICABLE TO GROUP I
(1) Do the uploading of gust lock system configuration files to inhibit the CAS message "RUD GUST
LOCKED", according to AMM TASK 27-70-00-470-801-A/200 - Gust Lock System - Configuration
Uploading.
SERVICE BULLETIN
SB 505-31-0023
Page 12 of 23
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
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### Page 13

(2) Check if software G3000 Load 18.10 (PN 006-B1633-16) has been correctly installed, as follows.
Refer to Figure 4:
(a) On the "Home" page of the touch screen controller 1, select "Utilities", "Setup" and
"Avionics Status" in this sequence.
(b) On the "Avionics Status" page of the touch screen controller 1, select "Airframe" tab.
(c) On the touch screen controller 1, the number displayed in the SYS SW Vers. must be
1633-16.
(3) Check if the Central Maintenance Computer (CMC) software NG Load 5.20 CMC has been
correctly installed, as follows. Refer to Figure 5:
(a) Open these circuit breakers:
– MFD PWR 1 (DC BUS 1/LHCBP - AVIONICS)
– GTC 1 (EMERGENCY BUS/LHCBP)
– MFD PWR 2 (DC BUS 2/RHCBP - AVIONICS)
(b) Set the MFD to the configuration mode. To do this, close one MFD circuit breaker (MFD
PWR 1 (DC BUS 1/LHCBP - AVIONICS)) and at the same time, push and hold momentarily
the softkey 12 until the "INITIALIZING SYSTEM" message shows on the MFD. After that,
close the other MFD circuit breaker (MFD PWR 2 (DC BUS 2/RHCBP - AVIONICS)).
(c) Set the touch screen controller 1 to the configuration mode. To do this, close the circuit
breaker (GTC 1 (EMERGENCY BUS/LHCBP)) and, at the same time, push and hold
momentarily the dual concentric knob until the "INITIALIZING SYSTEM" message shows
on the touch screen controller 1.
(d) On the touch screen controller 1, in the "GDU Controls", select "MFD".
(e) On the touch screen controller 1, turn the outer knob of the dual concentric knob to select
the "GDU" group.
(f) On the touch screen controller 1, turn the inner knob of the dual concentric knob to select
the "ALERT CONFIGURATION" page on the MFD.
(g) On the MFD, push the "LOG" softkey.
(h) On the touch screen controller 1, push the dual concentric knob. Verify on the MFD that the
alert '0' is flashing in inverse video.
(i) On the touch screen controller 1, select the "Enter" option to get access to the alert '0'
information in the MFD.
(j) The CMC part number on the "DESCRIPTIVE TEXT" line must be equal to "NG CMC 5.20
(PN 505-44876-251)".
(4) Check the software version of the LRUs, as follows:
(a) On the "Avionics Status" page of the touch screen controller 1, select the "LRU Info" tab
and check the items according to the table below.
NOTE: The other items of the "LRU Info" field not displayed in the table are not affected by
a change of software load.
SERVICE BULLETIN
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
SB 505-31-0023
Page 13 of 23
Copyright © by Embraer S.A. All rights reserved - See title page for details.
User: jrutherf - Printed By myTechCare - Apr 07/23 - 15:41:40

### Page 14

LRU SOFTWARE VERSION
GDL 59 2.30
GDL 59 RTR 2.31
GDL 69 4.02.00 (For GDL 69 unit PN011-00987-00
GDL 69 5.10 (For GDL 69 unit PN 011-03177-10)
GDR66 2.11
GEA 1 2.07
GEA 2 2.07
GEA 3 2.07
GIA 1 7.80.3
GIA 2 7.80.3
GMA 1 AUX 2.22
GMA 1 3.10
GMA 2 AUX 2.22
GMA 2 3.10
GMC 2.01
GMU 1 2.05
GMU 2 2.05
GPS 1 5.0
GPS 2 5.0
GRS 1 3.04
GRS 2 3.04
GSA 1 3.41
GSA 2 3.41
GSA 3 3.41
GSA 4 3.41
GSD 1 2.73
GSD 2 2.73
GTC 1 5.17
GTC 2 5.17
GWX 2.20
MFD 5.17
PFD 1 5.17
PFD 2 5.17
(5) De-energize the aircraft ( AMM TASK 24-41-00-860-802-A/200  - Aircraft De-energization -
Aircraft/System Configuration).
(6) On the main panel, set the PUMP 1 and PUMP 2 switches of the FUEL control panel to the
AUTO position.
M. APPLICABLE TO GROUP II
SERVICE BULLETIN
SB 505-31-0023
Page 14 of 23
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
Copyright © by Embraer S.A. All rights reserved - See title page for details.
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### Page 15

(1) Check if software G3000 Load 18.10 (PN 006-B1633-16) has been correctly installed, as follows.
Refer to Figure 4:
(a) On the "Home" page of the touch screen controller 1, select "Utilities", "Setup" and
"Avionics Status" in this sequence.
(b) On the "Avionics Status" page of the touch screen controller 1, select "Airframe" tab.
(c) On the touch screen controller 1, the number displayed in the SYS SW Vers. must be
1633-16.
(2) Check if the Central Maintenance Computer (CMC) software NG Load 5.20 CMC has been
correctly installed, as follows. Refer to Figure 5:
(a) Open these circuit breakers:
– MFD PWR 1 (DC BUS 1/LHCBP - AVIONICS)
– GTC 1 (EMERGENCY BUS/LHCBP)
– MFD PWR 2 (DC BUS 2/RHCBP - AVIONICS)
(b) Set the MFD to the configuration mode. To do this, close one MFD circuit breaker (MFD
PWR 1 (DC BUS 1/LHCBP - AVIONICS)) and at the same time, push and hold momentarily
the softkey 12 until the "INITIALIZING SYSTEM" message shows on the MFD. After that,
close the other MFD circuit breaker (MFD PWR 2 (DC BUS 2/RHCBP - AVIONICS)).
(c) Set the touch screen controller 1 to the configuration mode. To do this, close the circuit
breaker (GTC 1 (EMERGENCY BUS/LHCBP)) and, at the same time, push and hold
momentarily the dual concentric knob until the "INITIALIZING SYSTEM" message shows
on the touch screen controller 1.
(d) On the touch screen controller 1, in the "GDU Controls", select "MFD".
(e) On the touch screen controller 1, turn the outer knob of the dual concentric knob to select
the "GDU" group.
(f) On the touch screen controller 1, turn the inner knob of the dual concentric knob to select
the "ALERT CONFIGURATION" page on the MFD.
(g) On the MFD, push the "LOG" softkey.
(h) On the touch screen controller 1, push the dual concentric knob. Verify on the MFD that the
alert '0' is flashing in inverse video.
(i) On the touch screen controller 1, select the "Enter" option to get access to the alert '0'
information in the MFD.
(j) The CMC part number on the "DESCRIPTIVE TEXT" line must be equal to "NG CMC 5.20
(PN 505-44876-251)".
(3) Check the software version of the LRUs, as follows:
(a) On the "Avionics Status" page of the touch screen controller 1, select the "LRU Info" tab
and check the items according to the table below.
NOTE: The other items of the "LRU Info" field not displayed in the table are not affected by
a change of software load.
SERVICE BULLETIN
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
SB 505-31-0023
Page 15 of 23
Copyright © by Embraer S.A. All rights reserved - See title page for details.
User: jrutherf - Printed By myTechCare - Apr 07/23 - 15:41:40

### Page 16

LRU SOFTWARE VERSION
GDL 59 2.30
GDL 59 RTR 2.31
GDL 69 4.02.00 (For GDL 69 unit PN011-00987-00)
GDL 69 5.10 (For GDL 69 unit PN 011-03177-10)
GDR66 2.11
GEA 1 2.07
GEA 2 2.07
GEA 3 2.07
GIA 1 7.80.3
GIA 2 7.80.3
GMA 1 AUX 2.22
GMA 1 3.10
GMA 2 AUX 2.22
GMA 2 3.10
GMC 2.01
GMU 1 2.05
GMU 2 2.05
GPS 1 5.0
GPS 2 5.0
GRS 1 3.04
GRS 2 3.04
GSA 1 3.41
GSA 2 3.41
GSA 3 3.41
GSA 4 3.41
GSD 1 2.73
GSD 2 2.73
GTC 1 5.17
GTC 2 5.17
GWX 2.20
MFD 5.17
PFD 1 5.17
PFD 2 5.17
(4) De-energize the aircraft ( AMM TASK 24-41-00-860-802-A/200  - Aircraft De-energization -
Aircraft/System Configuration).
(5) On the main panel, set the PUMP 1 and PUMP 2 switches of the FUEL control panel to the
AUTO position.
SERVICE BULLETIN
SB 505-31-0023
Page 16 of 23
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
Copyright © by Embraer S.A. All rights reserved - See title page for details.
User: jrutherf - Printed By myTechCare - Apr 07/23 - 15:41:40

### Page 17

N. Restore the aircraft to its normal condition (AMM TASK 20-00-00-910-801-A/200 - Aircraft Maintenance
Safety Procedures).
O. Enter the accomplishment of this service bulletin in the applicable documents.
P. Fill out the "Service Bulletin Implementation and Evaluation" form and click on "Submit by Email"
button. To find the form, log in to the FlyEmbraer portal ( http://www.flyembraer.com) and go to:
"Technical Publication > Technical Data > Service Bulletin > Front Matter > SB505 - SERVICE
BULLETIN IMPLEMENTATION AND EVALUATION FORM".
You can also fill out the attached form and send it by mail or e-mail to the addresses given in this form.
SERVICE BULLETIN
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
SB 505-31-0023
Page 17 of 23
Copyright © by Embraer S.A. All rights reserved - See title page for details.
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### Page 18

FIGURE 1 - G3000 - FLIGHT DISPLAY
(Sheet 1 of 1)
EM500ENSB310359A.DGN
B
A A
Select GDU
MFD
PFD2
PFD1
Back Home
Enter
GDU Controls
TYPICAL
Menu Clear
Keyboard
Left RightSelect
Softkey Select
A
PFD 1
MFD
PFD 2
TOUCH SCREEN
CONTROLLER 1
TOUCH SCREEN
CONTROLLER 2
DUAL 
CONCENTRIC 
KNOB ENTER
OPTION
TOP SD
CARD SLOT
BOTTOM SD
CARD SLOT
SOFTKEY 12
CHK ALL CHK SW CHK CFG UPDT CFG
SYSTEM UPLOADCONFIGURATION ID E9C81863
GROUP
ITEM
PRODUCT
LRU VERS CARD VERS CARD PART NUM SOFTWARE CONFIGURATION
CLR ALL LOAD
SUMMARY
AIRFRAME
CLEAR CONFIGURATION
E210bs8
E210bs8
006-B1070-00
006-B1070-00
E210bs8
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
CAS ALERTS
SYSTEM ALERTS
SYSTEM
MANIFEST
MFD1400
PFD1400 1
PFD1400 2
GTC570 1
N/A
N/A
SOFTKEYS (REF.)
B
PFD 1
PRODIGY TOUCH FLIGHT DECK BASELINE
PHENOM 3OO
SERVICE BULLETIN
SB 505-31-0023
Page 18 of 23
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
Copyright © by Embraer S.A. All rights reserved - See title page for details.
User: jrutherf - Printed By myTechCare - Apr 07/23 - 15:41:40

### Page 19

FIGURE 2 - G3000 - CMC LOAD 5.20 SOFTWARE UPLOAD
(Sheet 1 of 2)
EM500ENSB310360A.DGN
A
A
PFD 1
TOUCH SCREEN
CONTROLLER 1
B
CHK ALL CHK SW CHK CFG UPDT CFG
SYSTEM UPLOAD
GROUP
ITEM
PRODUCT
LRU VERS CARD VERS CARD PART NUM SOFTWARE CONFIGURATION
CLR ALL LOAD
SUMMARY
N/A
CONFIGURATION ID 51429805
N/A
N/A
CMC Triggers
CMC Alerts
N/A
SOFTKEYS (REF.)
B
SOFTKEY 12
TOP SD
CARD SLOT
C
PFD 1
TOUCH SCREEN
CONTROLLER 
N/APOF Alert Mapping
Maintenance Logging
Phenom 3OO 
Clear CMC Configuration
Phenom 3OO NG CMC vX.XX
SERVICE BULLETIN
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
SB 505-31-0023
Page 19 of 23
Copyright © by Embraer S.A. All rights reserved - See title page for details.
User: jrutherf - Printed By myTechCare - Apr 07/23 - 15:41:40

### Page 20

FIGURE 2 - G3000 - CMC LOAD 5.20 SOFTWARE UPLOAD
(Sheet 2 of 2)
EM500ENSB310228C.DGN
MFD
PFD2
Back Home
GDU Controls
Menu Clear
Keyboard
Left RightSelect
Softkey Select
Back Home
C
HOME
(Config Mode)
SOFTKEYS (REF.)
CHK ALL CHK SW CHK CFG UPDT CFG
SYSTEM UPLOAD
GROUP
ITEM
PRODUCT
LRU VERS CARD VERS CARD PART NUM SOFTWARE CONFIGURATION
CLR ALL LOAD
SUMMARY
N/A
CONFIGURATION ID 51429805
N/A
N/AClear All CMC Alerts
CMC Triggers
CMC Alerts
N/A
DUAL CONCENTRIC KNOB
Select GDU
PFD1
STATUS Lighting
 Diagnostic
  Terminal
Knobs
SOFTKEY 12
Enter
  GDU
Controls
PFD 1
N/APOF Alert Mapping 
Maintenance Logging
Phenom 3OO 
Phenom 3OO NG CMC vX.XX
SERVICE BULLETIN
SB 505-31-0023
Page 20 of 23
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
Copyright © by Embraer S.A. All rights reserved - See title page for details.
User: jrutherf - Printed By myTechCare - Apr 07/23 - 15:41:40

### Page 21

FIGURE 3 - G3000 - DEFAULT PILOT PROFILE UPLOADING
(Sheet 1 of 1)
A
BC
A
EW
N
1O 1O
1O1O
360
142HDG CRS 155
Map Map
Range Range+
MapInset
Settings Settings
PFD OBS CASSensors
4
2
4
0020
2100
2200
2
Active NAV
LDC2
Map
Traffic
FMS
N1%
FUEL
TEMP
ELEC CABIN
V
V
LG
ALT
RATE
LFE
OXY
DELTA-P
FLAPS
ITT
N2%
C
OIL PRES PSI
COIL TEMP
C
FT
0FPM
PSI
PSI
TRIMROLL PITCH
YAW
OFF OFF
0.0 0.0
0 0
0.0
0
0.0
31
0
0
0 0
0 0
28.0
SPOILER 0.0
FT
1990
DN
DN DN 0
5.5
NO WIND
DATA
30
40
50
65 KT
RA 0
TMR
UTC
0.00.00
17:39:57 ISA
110.30
TA ONLY
TAS
GS
0 C
C
0
6
3 1013 
NAV2
HPA
DOOR PAX OPEN
DOOR EMER OPEN
DUCT 2 OVERTEMP
COM1 118.80
BRG
ADS 2 HTR FAIL
DOORBAG RH OPEN
STBY HTR FAIL
ADS 1 HTR FAIL
AVNX FAN FAIL
28.0
_ _._NM _ _._
33050NM
30
24
21 S
12
CLOSED
BATT 1
BATT 2
0
20
11
DIS
B
C
SAT0KT 
TAT0KT 
FQ LB
FF PPH
PFD 1 MFD
SET DEFAULT
PROFILE
OPTION
PFD 1 MODE 
SWITCH
TOP SD
CARD SLOT
SYSTEM
MAINTENANCE
PAGE
TAWS/REVERSIONARY
CONTROL PANEL
Back Home
Intercom
COM1
136.97
MIC
MON
COM2
STBY
Radios 
Audio &   
1
1
118.OO
136.97
118.OO
M
MSG FULL
-Range+ Pilot COM1 Volume COM1Freq
Push: Squetch PUSH 1-2 Hold:1
Set DefaultProfile
CMC LogsEngineMaintenance OEMDiagnostics Radar Trim
Push:Pan Pane
System Maintenance
EndMaintenance
TOUCH SCREEN
CONTROLLER 1
EM500ENSB310043B.DGN
SERVICE BULLETIN
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
SB 505-31-0023
Page 21 of 23
Copyright © by Embraer S.A. All rights reserved - See title page for details.
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### Page 22

FIGURE 4 - G3000 - AVIONICS LOAD 18.10 SOFTWARE CHECK
(Sheet 1 of 1)
EM500ENSB310045A.DGN
A
B
A
B
Utilities
Home
Map Weather
ProcFlight PlanDirect To
D
Aircraft
Systems Music
NearestInfo
Waypoint
Terrain SVT
Traffic
Settings
Charts
Checklist
CPDLC SettingsCleaning
Messages
Minimuns
Speed Bugs
Trip
Planning
Off
FT Timer
GPS Status Documents
Scheduled
Screen Backlight
Pilot Profile
Utilities
Setup
Trip Status
Setup
Avionics
Settings
XM
Information
Avionics
Status
TOUCH SCREEN
CONTROLLER 1
Database
Airframe Embraer Phenon 300
System ID
CRG P/N
Avionics Status
Config ID
200000000
2F4DF5C1
GPN 190−00761−XX
AVIONICS
STATUS PAGE
Airframe
SYS SW Vers. XXXX.XX
LRU Info
AIRFRAME
OPTION
SOFTWARE
PART NUMBER
LRU INFO
TAB
SERVICE BULLETIN
SB 505-31-0023
Page 22 of 23
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
Copyright © by Embraer S.A. All rights reserved - See title page for details.
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### Page 23

FIGURE 5 - G3000 - CMC LOAD 5.20 SOFTWARE CHECK
(Sheet 1 of 1)
EM500ENSB310042A.DGN
A A
B
B
LIST DETAIL NODE LOGIC ACKCOVSCROLLSV TRGRSV ALRTSYSTEMLOGCAS
ALERT CONFIGURATION
ALERT
BRIEF TEXT
DESCRIPTIVE TEXT
ID
ACK FLAGS
ALERTS
0
00
0
0
0
LEVEL
DISCRETE OUT
NOTIFY
CRL FLAGS
ACTV DEBNCE
CLR AUDIO
SET AUDIO
LOGS
FLAGS
INACTV DEBNCE
0
00
0
00
00
OFF
MSG ADIVISORY
2013-08-08-300
0 F
THRESHOULD
0
FLAGS
EXTINGUISH
0
!=
=
0
TRIGGERS
TRIGGER
TRIGGER NAME
TYPE
OFFSET
SET TIME
CLR TIME
AP Abnorm Disc 1
HSDB C PACKET
1104 HSDB C 1104
UINT8
5
00000000
1.00000
1.00000
PFD2
Back Home
GDU Controls
Menu Clear
Keyboard
Left RightSelect
Softkey Select
Select GDU
PFD1
Enter
DUAL CONCENTRIC KNOB
MFD
SOURCE
ID
NG CMC X.XX (PN 505-XXXXX-251)
MFD
TOUCH SCREEN
CONTROLLER 1
SERVICE BULLETIN
Date:  Mar 01, 2018
Revision No.:  02 - Jul 12, 2018
SB 505-31-0023
Page 23 of 23
Copyright © by Embraer S.A. All rights reserved - See title page for details.
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### Page 24

User: jrutherf - Printed By myTechCare - Apr 07/23 - 15:41:40

### Page 25

The purpose of this form is to collect data that will be used to improve the quality of our Service Bulletins and
Reliability Program.
EMBRAER S.A.
PHENOM MAINTENANCE SUPPORT
Av. Brig. Faria Lima, 2170
São José dos Campos - SP
CEP: 12227-901 - PO Box: 36/2
Brasil
Fax: ++ 55 12 3927-2619
e-mail: phenom.reliability@embraer.com.br
S.B.: (Number / Rev.) S.B. Title:
  
SB Implementation Report
Aircraft Serial Number or Registration Number:
 
Incorporation Date:
 
Aircraft Flight Hours:
 
Aircraft Landings:
 
SB Evaluation  (Check applicable boxes below and use the space as required to provide any additional information)
Estimated Manpower: [ ] OK [ ] NOT OK
Material & Kits: [ ] OK [ ] NOT OK
Accomplishment Instructions: [ ] OK [ ] NOT OK
Figures: [ ] OK [ ] NOT OK
SB General Evaluation: [ ] OK [ ] NOT OK
Comments:  (Bulletin quality, difficulties found at the time of incorporation, suggested improvements, other)
Company/ Service Center:
 
E-mail:
 
Phone:
 
Address:
 
Form filled by:
 
Work Order:
 
SERVICE BULLETIN EVALUATION
Copyright © by Embraer S.A. All rights reserved - See title page for details.
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### Page 26

User: jrutherf - Printed By myTechCare - Apr 07/23 - 15:41:40

---
OpenAirDocs.org is an independent research project of [Contrail Labs](https://contraillabs.com/). It is not affiliated with the FAA or the NTSB. Source documents are U.S. government works in the public domain, except the copies of manufacturers’ service documents, which belong to their rights holders.