Appendix A A-13
1. Name, employee number, and certification number.
2. Job title, station location, and date of hire.
3. Records of training completed, including course title, description, instructor, grade, and completion date.
4. Qualification and certification records with issue and renewal dates.
5. Hours of training received.
6. Certification of all events by supervisor, instructor, or company, as appropriate.
7. Duration of initial and recurring training events.
Records of training from other approved training providers and/or vendors are acceptable documents and will be used in the approval process for entering training records into the training database. Training from other approved providers that are credited to the individual’s training must be included in the records for that individual. Photocopies, facsimiles, electronically generated, emailed, hard copies, and faxed copies of training documents and forms are acceptable for use in the approval process for entering records into the training database.
All personnel authorized for aircraft maintenance records access and data entry must be given OJT for the recordkeeping system. This OJT must consist of familiarization with the system and the requirements of the maintenance personnel training program. These individuals will have a training file established to ensure all OJT training is on file.
Access to individual training records is restricted to the manager of training, vice president of maintenance, director of maintenance, director of quality control, designated data entry clerks, and FAA personnel with the proper identification. All requests for training records and all approvals or authorizations required for certification and ratings must be received in writing (email or paper copy) by the authorized department manager or their designee before making any updates to the training database. Training records will be entered into the training database only with verification that all applicable training and prerequisites have been met, and the authorized individual has provided direct approval in writing (paper or email).
For verification purposes, each mechanic employed by ABC Air will have a copy of their A&P certificate on file with the training records department. Outside labor mechanics must have their certificates verified for authenticity and records kept by their respective employer. ABC Air employees must immediately notify the training records department of certificate status changes by submitting a copy of the new certificate. For example, when the mechanic receives a new A&P number, when the temporary certificate becomes permanent, or when the certificate has been suspended or revoked.
XIII. Measuring Training Effectiveness ABC Air has three measures to validate that maintenance employees are capable of performing the assigned tasks and that the training program has been effective:
Appendix A A-14
1. Written Tests. ABC Air will administer written tests immediately after completion of a training course. All written test scores will be recorded as a percentage of 100. A minimum of 80 percent is required to pass, and all tests will be administered and proctored by the manager of training or their designee. The completed test will remain on file in the training department for 12 months after the testing event.
2. Practical Tests. ABC Air will require a demonstration of capability by employees during the performance of the task. Practical tests will be recorded as a pass or fail grade mark.
3. Course Evaluations. ABC Air will periodically evaluate its training courses to determine if the employee has met the training objectives and to see if the instructors appropriately transferred to the students the essential knowledge, skills, and abilities.
All instructors will report failing scores to the manager of training. Appropriate competency-based training, including testing, will be scheduled by the manager of training for individuals who do not receive a passing grade. If upon retraining, an individual does not perform to standards, the matter is referred to the appropriate department director for action.
XIV. Training Program Reevaluation The manager of training or their designee will reevaluate ABC Air’s training program and records at least annually for the need of revision based on performance of the program, CASS findings, training needs assessments, and aircraft or equipment changes.
The training program reevaluation process consists of conducting three levels of evaluation, reviewing student feedback, and taking action as required. These activities include—
1. Conducting student feedback evaluations.
2. Conducting post-test evaluations.
3. Conducting behavioral evaluations.
The manager of training will develop and oversee the evaluation process, including reviewing student feedback and any resulting corrective action. For each course, before the completion of training, students will complete a student feedback evaluation, and instructors will administer post-test and/or practical exercises covering material covered in the course.
Behavioral evaluations are conducted 60 to 90 days after training has been completed using a job performance survey/questionnaire. The survey/questionnaire will be customized to meet the needs of the training department. This activity will be conducted on an as-needed basis.
Instructors, supervisors, and the manager of training will review feedback from evaluations to determine if corrective action is required. This could include modification to curriculum, establishing course prerequisites, and/or evaluating instructor competence.
NOTE: The CAMP portion of the manual should set forth its method of documenting the annual review and for ensuring any changes to the training program are accomplished.
Advisory Circular Feedback Form If you find an error in this AC, have recommendations for improving it, or have suggestions for new items/subjects to be added, you may let us know by contacting the Flight Standards Directives Management Officer at 9-AWA-AFB-120-Directives@faa.gov.
Subject: AC 120-124, Continuous Airworthiness Maintenance Program (CAMP) Training Program Date: _____________________ Please check all appropriate line items:
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