What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
Narrative: during landing approach the balloon suddenly dropped from wind shear. The pilot burned all the way down to minimize fall. On first bounce one passenger fell out. On second bounce second passenger got a cut above the eye. Then came to rest in grass. Passenger rochelle gross treated as out patient. None of the FAA responsibilities were at fault. Balloon hit shear & dropped.
As the FAA filed it
NARRATIVE: DURING LANDING APPROACH THE BALLOON SUDDENLY DROPPED FROM WIND SHEAR. THE PILOT BURNED ALL THE WAY DOWN TO MINIMIZE FALL. ON FIRST BOUNCE ONE PASSENGER FELL OUT. ON SECOND BOUNCE SECOND PASSENGER GOT A CUT ABOVE THE EYE. THEN CAME TO REST IN GRASS. PASSENGER ROCHELLE GROSS TREATED AS OUT PATIENT. NONE OF THE FAA RESPONSIBILITIES WERE AT FAULT. BALLOON HIT SHEAR & DROPPED.