What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
(-23) While deviating around thunderstorms and descending from FL280 to FL240 the aircraft encountered moderate turbulence. The seatbelt sign had been turned on. One passenger in a lavatory suffered a minor cut above her eye. Another passenger suffered a broken ankle while in another lavatory. No flight attendant reports were forthcoming from united air lines.
As the FAA filed it
(-23) WHILE DEVIATING AROUND THUNDERSTORMS AND DESCENDING FROM FL280 TO FL240 THE AIRCRAFT ENCOUNTERED MODERATE TURBULENCE. THE SEATBELT SIGN HAD BEEN TURNED ON. ONE PASSENGER IN A LAVATORY SUFFERED A MINOR CUT ABOVE HER EYE.ANOTHER PASSENGER SUFFERED A BROKEN ANKLE WHILE IN ANOTHER LAVATORY. NO FLIGHT ATTENDANT REPORTS WERE FORTHCOMING FROM UNITED AIR LINES.
NTSB investigation
The NTSB’s investigation of this event, with its probable cause and findings. Matched to this report by N-number and date.