What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
(-23) Received incident report from NE operations center about American airlines Airbus (aala) that diverted to Bangor due to two fuel pump failures. Aircraft landed without incident. Spoke with paul campbell from aala tech support, and he said the aircraft lost both fuel pumps in the left inner tank while en route to jfk from heathrow. Crew diverted to bgr. While descending, fuel pumps came back on and operated normally. After landing, maintenance sumped a large amount of water from the fuel tanks. Apparently thefuel pumps froze up at altitude, and when the aircraft descended, the ice melted and the fuel pumps operated normally. After maintenance sumped the tanks and ops check, the aircraft was released for service and continued on to jfk.
As the FAA filed it
(-23) RECEIVED INCIDENT REPORT FROM NE OPERATIONS CENTER ABOUT AMERICAN AIRLINES AIRBUS (AALA) THAT DIVERTED TO BANGOR DUE TO TWO FUEL PUMP FAILURES. AIRCRAFT LANDED WITHOUT INCIDENT. SPOKE WITH PAUL CAMPBELL FROM AALA TECH SUPPORT, AND HE SAID THE AIRCRAFT LOST BOTH FUEL PUMPS IN THE LEFT INNER TANK WHILE EN ROUTE TO JFK FROM HEATHROW. CREW DIVERTED TO BGR. WHILE DESCENDING, FUEL PUMPS CAME BACK ON AND OPERATED NORMALLY. AFTER LANDING, MAINTENANCE SUMPED A LARGE AMOUNT OF WATER FROM THE FUEL TANKS. APPARENTLY THEFUEL PUMPS FROZE UP AT ALTITUDE, AND WHEN THE AIRCRAFT DESCENDED, THE ICE MELTED AND THE FUEL PUMPS OPERATED NORMALLY. AFTER MAINTENANCE SUMPED THE TANKS AND OPS CHECK, THE AIRCRAFT WAS RELEASED FOR SERVICE AND CONTINUED ON TO JFK.