What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
(-23) Crew reported south of monterey, CA at 28,000 feet mach trim/stabilizer trim caution appeared on engine indication and crew alerting system (eicas). Crew indicated they complied with the quick reference handbook (qrh) procedures and were unable to reset. Crew stated during descent auto pilot pitch trim caution appeared, trim failed nose down qrh procedures were followed and continued to sfo. The stabilizer trim/mach trim and auto pilot pitch trim was reset once by the crew, failed again, and would not reset. During landing at fso, the roll stabilizer trim and mach trim reset automatically, without any crew input.
As the FAA filed it
(-23) CREW REPORTED SOUTH OF MONTEREY, CA AT 28,000 FEET MACH TRIM/STABILIZER TRIM CAUTION APPEARED ON ENGINE INDICATION AND CREW ALERTING SYSTEM (EICAS). CREW INDICATED THEY COMPLIED WITH THE QUICK REFERENCE HANDBOOK (QRH) PROCEDURES AND WERE UNABLE TO RESET. CREW STATED DURING DESCENT AUTO PILOT PITCH TRIM CAUTION APPEARED, TRIM FAILED NOSE DOWN QRH PROCEDURES WERE FOLLOWED AND CONTINUED TO SFO. THE STABILIZER TRIM/MACH TRIM AND AUTO PILOT PITCH TRIM WAS RESET ONCE BY THE CREW, FAILED AGAIN, AND WOULD NOT RESET. DURING LANDING AT FSO, THE ROLL STABILIZER TRIM AND MACH TRIM RESET AUTOMATICALLY, WITHOUT ANY CREW INPUT.