What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
(-23) Mr. Carter was the pilot in command on N15091, firefly-10 balloon, on may 8, 2004. This flight was a commercial flight carrying 10 passengers. According to the pilot statement approximately thirty minutes into the flight, Mr. Carter observed that the ground winds appeared to be increasing. He made a decision to manuever the balloon to land at the thermal airport. He descended to 400' altitude and was flying level for 3-5 minutes. He felt a strong wind blowing on his face indicating a change in the wind direction and ignited both burners anticipating the possible loss of altitude that might come from the envelope encountering such a wind shear. The balloon immediately began to descend resulting in a hard landing. Only minor injuries were incurred by some passengers (I.e. scratches and bruises).
As the FAA filed it
(-23) MR. CARTER WAS THE PILOT IN COMMAND ON N15091, FIREFLY-10 BALLOON, ON MAY 8, 2004. THIS FLIGHT WAS A COMMERCIAL FLIGHT CARRYING 10 PASSENGERS. ACCORDING TO THE PILOT STATEMENT APPROXIMATELY THIRTY MINUTES INTO THE FLIGHT, MR. CARTER OBSERVED THAT THE GROUND WINDS APPEARED TO BE INCREASING. HE MADE A DECISION TO MANUEVER THE BALLOON TO LAND AT THE THERMAL AIRPORT. HE DESCENDED TO 400' ALTITUDE AND WAS FLYING LEVEL FOR 3-5 MINUTES. HE FELT A STRONG WIND BLOWING ON HIS FACE INDICATING A CHANGE IN THE WIND DIRECTION AND IGNITED BOTH BURNERS ANTICIPATING THE POSSIBLE LOSS OF ALTITUDE THAT MIGHT COME FROM THE ENVELOPE ENCOUNTERING SUCH A WIND SHEAR. THE BALLOON IMMEDIATELY BEGAN TO DESCEND RESULTING IN A HARD LANDING. ONLY MINOR INJURIES WERE INCURRED BY SOME PASSENGERS (I.E. SCRATCHES AND BRUISES).