What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
(-23) Aircraft was de-iced and crew was given their deice report that they were clean and clear and told they were clear to taxi and contact ground control. Crew felt a bump and thought they had run over some ice with the nose tires. A passenger sitting at seat 10D told the flight attendant that they had hit the boom on the de-ice truck and spun it around. The flight attendant notified the captain and she taxied back to the gate to check the damage.
As the FAA filed it
(-23) AIRCRAFT WAS DE-ICED AND CREW WAS GIVEN THEIR DEICE REPORT THAT THEY WERE CLEAN AND CLEAR AND TOLD THEY WERE CLEAR TO TAXI AND CONTACT GROUND CONTROL. CREW FELT A BUMP AND THOUGHT THEY HAD RUN OVER SOME ICE WITH THE NOSE TIRES. A PASSENGER SITTING AT SEAT 10D TOLD THE FLIGHT ATTENDANT THAT THEY HAD HIT THE BOOM ON THE DE-ICE TRUCK AND SPUN IT AROUND. THE FLIGHT ATTENDANT NOTIFIED THE CAPTAIN AND SHE TAXIED BACK TO THE GATE TO CHECK THE DAMAGE.
NTSB investigation
The NTSB’s investigation of this event, with its probable cause and findings. Matched to this report by N-number and date.