What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
Incident narrativeon August 11, 2010 at about 0930, a telephone call from the regional operations center was received reporting that a USA3000, A-320 aircraft, N262AV had been damaged while parked at international terminal gate M-4. The aircraft had been struck by an American airlines baggage cart that separated from a 3 cart chain and rolled into the aft part of the left side of the number 1 engine. Shortly after this telephone conversation an inspector from the Chicago O'Hare flight standards district went to the airport terminal gate m- 4 to conduct an incident investigation. On arrival at international terminal gate M-4, it was noted that the city of Chicago police, city operations, and the American airlines safety department were on the scene as well as usa 3000 maintenance. The American airlines safety person stated that they would be conducting an investigation and the tug driver would undergo testing. City of Chicago operation was also conducting their investigation and informed me that the incident was captured on the terminal gate video monitor and that there were witnesses to the incidentlater that day the regional operations center sent a fax with the following information:"ord: GWY504, N262AV, A320, ord-cancun, while parked at gate M4 (6 crew on board) was struck by a baggage cart that came loose from a tug. Incident occurred prior to passengers boarding. Damage to #1 engine tail cone area. POB: injuries: none, damage: minor. 08/11 1350Z. Note:"on August 12, 2010 a followup spot check inspection of the damaged aircraft was conducted and it was noted that it had been moved to the united airlines service center hangar. United airlines mechanics were in the process of conducting a pylon inspection after they had removed the damaged tailcone assembly and the left thrust reverser half (duct cowl) which also had sustained some minor surface edge damage. The plan was to replace both parts when they arrived. On August 13, 2010 USA3000 maintenance was contacted and they informed us that the aircraft repairs had been completed and that the aircraft had been released for service. A review of the log pages indicated that the number 1 engine pylon and engine mounts had been inspected as required by the maintenance manual. In addition the number 1 engine thrust reverser c-duct cowl assembly and the number 1 engine exhaust nozzle core (tail cone) had been removed and replaced as referenced in log pages 086574, 086575 and 086576. All (rii) required inspections had been signed off as well as all other related log entries.
As the FAA filed it
INCIDENT NARRATIVEON AUGUST 11, 2010 AT ABOUT 0930, A TELEPHONE CALL FROM THE REGIONAL OPERATIONS CENTER WAS RECEIVED REPORTING THAT A USA3000, A-320 AIRCRAFT, N262AV HAD BEEN DAMAGED WHILE PARKED AT INTERNATIONAL TERMINAL GATE M-4. THE AIRCRAFT HAD BEEN STRUCK BY AN AMERICAN AIRLINES BAGGAGE CART THAT SEPARATED FROM A 3 CART CHAIN AND ROLLED INTO THE AFT PART OF THE LEFT SIDE OF THE NUMBER 1 ENGINE. SHORTLY AFTER THIS TELEPHONE CONVERSATION AN INSPECTOR FROM THE CHICAGO O'HARE FLIGHT STANDARDS DISTRICT WENT TO THE AIRPORT TERMINAL GATE M- 4 TO CONDUCT AN INCIDENT INVESTIGATION. ON ARRIVAL AT INTERNATIONAL TERMINAL GATE M-4, IT WAS NOTED THAT THE CITY OF CHICAGO POLICE, CITY OPERATIONS, AND THE AMERICAN AIRLINES SAFETY DEPARTMENT WERE ON THE SCENE AS WELL AS USA 3000 MAINTENANCE. THE AMERICAN AIRLINES SAFETY PERSON STATED THAT THEY WOULD BE CONDUCTING AN INVESTIGATION AND THE TUG DRIVER WOULD UNDERGO TESTING. CITY OF CHICAGO OPERATION WAS ALSO CONDUCTING THEIR INVESTIGATION AND INFORMED ME THAT THE INCIDENT WAS CAPTURED ON THE TERMINAL GATE VIDEO MONITOR AND THAT THERE WERE WITNESSES TO THE INCIDENTLATER THAT DAY THE REGIONAL OPERATIONS CENTER SENT A FAX WITH THE FOLLOWING INFORMATION:"ORD: GWY504, N262AV, A320, ORD-CANCUN, WHILE PARKED AT GATE M4 (6 CREW ON BOARD) WAS STRUCK BY A BAGGAGE CART THAT CAME LOOSE FROM A TUG. INCIDENT OCCURRED PRIOR TO PASSENGERS BOARDING. DAMAGE TO #1 ENGINE TAIL CONE AREA. POB: INJURIES: NONE, DAMAGE: MINOR. 08/11 1350Z. NOTE:"ON AUGUST 12, 2010 A FOLLOWUP SPOT CHECK INSPECTION OF THE DAMAGED AIRCRAFT WAS CONDUCTED AND IT WAS NOTED THAT IT HAD BEEN MOVED TO THE UNITED AIRLINES SERVICE CENTER HANGAR. UNITED AIRLINES MECHANICS WERE IN THE PROCESS OF CONDUCTING A PYLON INSPECTION AFTER THEY HAD REMOVED THE DAMAGED TAILCONE ASSEMBLY AND THE LEFT THRUST REVERSER HALF (DUCT COWL) WHICH ALSO HAD SUSTAINED SOME MINOR SURFACE EDGE DAMAGE. THE PLAN WAS TO REPLACE BOTH PARTS WHEN THEY ARRIVED. ON AUGUST 13, 2010 USA3000 MAINTENANCE WAS CONTACTED AND THEY INFORMED US THAT THE AIRCRAFT REPAIRS HAD BEEN COMPLETED AND THAT THE AIRCRAFT HAD BEEN RELEASED FOR SERVICE. A REVIEW OF THE LOG PAGES INDICATED THAT THE NUMBER 1 ENGINE PYLON AND ENGINE MOUNTS HAD BEEN INSPECTED AS REQUIRED BY THE MAINTENANCE MANUAL. IN ADDITION THE NUMBER 1 ENGINE THRUST REVERSER C-DUCT COWL ASSEMBLY AND THE NUMBER 1 ENGINE EXHAUST NOZZLE CORE (TAIL CONE) HAD BEEN REMOVED AND REPLACED AS REFERENCED IN LOG PAGES 086574, 086575 AND 086576. ALL (RII) REQUIRED INSPECTIONS HAD BEEN SIGNED OFF AS WELL AS ALL OTHER RELATED LOG ENTRIES.