What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
While in cruise flight near Laverne, OK the flight encountered three moderate turbulence jolts (O51 and kwwr appear to be close to the turbulence location recorded by acars). During the turbulence, a flight attendant in the aft galley was injured while trying to get seated and strapped into the jumpseat. The flight attendant was able to perform all required safety duties for the remainder of the flight but reported significant pain in her back and side. Upon arrival in phx, the injured flight attendant was not transported to the hospital but was seen by an orthopedic doctor. On 3/22/12, the injured flight attendant informed the company that she had been diagnosed with a rib fracture.
As the FAA filed it
WHILE IN CRUISE FLIGHT NEAR LAVERNE, OK THE FLIGHT ENCOUNTERED THREE MODERATE TURBULENCE JOLTS (O51 AND KWWR APPEAR TO BE CLOSE TO THE TURBULENCE LOCATION RECORDED BY ACARS). DURING THE TURBULENCE, A FLIGHT ATTENDANT IN THE AFT GALLEY WAS INJURED WHILE TRYING TO GET SEATED AND STRAPPED INTO THE JUMPSEAT. THE FLIGHT ATTENDANT WAS ABLE TO PERFORM ALL REQUIRED SAFETY DUTIES FOR THE REMAINDER OF THE FLIGHT BUT REPORTED SIGNIFICANT PAIN IN HER BACK AND SIDE. UPON ARRIVAL IN PHX, THE INJURED FLIGHT ATTENDANT WAS NOT TRANSPORTED TO THE HOSPITAL BUT WAS SEEN BY AN ORTHOPEDIC DOCTOR. ON 3/22/12, THE INJURED FLIGHT ATTENDANT INFORMED THE COMPANY THAT SHE HAD BEEN DIAGNOSED WITH A RIB FRACTURE.
NTSB investigation
The NTSB’s investigation of this event, with its probable cause and findings. Matched to this report by N-number and date.