What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
While conducting video flight for smoothie king at the smoothie king center, New Orleans, LA, PIC lost signal to UAS using 2.4 ghz immediatly switched to 5.8GHZ but was unable to reconnect to UAS. UAS continued flight at orignal heading and alitude. PIC maintained los while attempting to reboot controller. UAS eventually made contact with verizon sign at the causing damage to both the sign and the UAS. PIC stated that spectrum analysis conducted by turner sports during that time period revealed that many devices were competing for bandwith on those two frequencies.
As the FAA filed it
WHILE CONDUCTING VIDEO FLIGHT FOR SMOOTHIE KING AT THE SMOOTHIE KING CENTER, NEW ORLEANS, LA, PIC LOST SIGNAL TO UAS USING 2.4 GHZ IMMEDIATLY SWITCHED TO 5.8GHZ BUT WAS UNABLE TO RECONNECT TO UAS. UAS CONTINUED FLIGHT AT ORIGNAL HEADING AND ALITUDE. PIC MAINTAINED LOS WHILE ATTEMPTING TO REBOOT CONTROLLER. UAS EVENTUALLY MADE CONTACT WITH VERIZON SIGN AT THE CAUSING DAMAGE TO BOTH THE SIGN AND THE UAS. PIC STATED THAT SPECTRUM ANALYSIS CONDUCTED BY TURNER SPORTS DURING THAT TIME PERIOD REVEALED THAT MANY DEVICES WERE COMPETING FOR BANDWITH ON THOSE TWO FREQUENCIES.