What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
As the flight attendants were beginning drink service, the aircraft encountered severe turbulence. The ?c? Position flight attendant injured her ankle and was unable to complete duties. Upon arrival, she was transported to the hospital. She has reported to the company that she broke her ankle in three places which required surgery. Southwest is conducting an internal safety investigation.
This report completed in collaboration with AVP-100.
As the FAA filed it
AS THE FLIGHT ATTENDANTS WERE BEGINNING DRINK SERVICE, THE AIRCRAFT ENCOUNTERED SEVERE TURBULENCE. THE ?C? POSITION FLIGHT ATTENDANT INJURED HER ANKLE AND WAS UNABLE TO COMPLETE DUTIES. UPON ARRIVAL, SHE WAS TRANSPORTED TO THE HOSPITAL. SHE HAS REPORTED TO THE COMPANY THAT SHE BROKE HER ANKLE IN THREE PLACES WHICH REQUIRED SURGERY. SOUTHWEST IS CONDUCTING AN INTERNAL SAFETY INVESTIGATION.
THIS REPORT COMPLETED IN COLLABORATION WITH AVP-100.
NTSB investigation
The NTSB’s investigation of this event, with its probable cause and findings. Matched to this report by N-number and date.