What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
Flight encountered turbulence at 36000 feet while in cruise flight. The autopilot was on, the aircraft pitched up and down with a hard jolt. Cabin server fell and fractured leg in two locations requiring two surgeries. One passenger reported back pain and was transported and released.
As the FAA filed it
FLIGHT ENCOUNTERED TURBULENCE AT 36000 FEET WHILE IN CRUISE FLIGHT. THE AUTOPILOT WAS ON, THE AIRCRAFT PITCHED UP AND DOWN WITH A HARD JOLT. CABIN SERVER FELL AND FRACTURED LEG IN TWO LOCATIONS REQUIRING TWO SURGERIES. ONE PASSENGER REPORTED BACK PAIN AND WAS TRANSPORTED AND RELEASED.
NTSB investigation
The NTSB’s investigation of this event, with its probable cause and findings. Matched to this report by N-number and date.