What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
Flight 716 leaving ramp area on taxiway z was instructed to turn right on taxiway charlie. Approaching charlie, captain continued straight ahead as if to turn right on taxiway bravo and the first officer called out that we are supposed to turn on charlie at which point the captain applied the brakes to make the 90-degree turn onto charlie. One of the flight attendants called the flight deck to notify the pilots that they needed to go back to the gate because the purser had fallen and injured herself when the a/c had stopped.
As the FAA filed it
FLIGHT 716 LEAVING RAMP AREA ON TAXIWAY Z WAS INSTRUCTED TO TURN RIGHT ON TAXIWAY CHARLIE. APPROACHING CHARLIE, CAPTAIN CONTINUED STRAIGHT AHEAD AS IF TO TURN RIGHT ON TAXIWAY BRAVO AND THE FIRST OFFICER CALLED OUT THAT WE ARE SUPPOSED TO TURN ON CHARLIE AT WHICH POINT THE CAPTAIN APPLIED THE BRAKES TO MAKE THE 90-DEGREE TURN ONTO CHARLIE. ONE OF THE FLIGHT ATTENDANTS CALLED THE FLIGHT DECK TO NOTIFY THE PILOTS THAT THEY NEEDED TO GO BACK TO THE GATE BECAUSE THE PURSER HAD FALLEN AND INJURED HERSELF WHEN THE A/C HAD STOPPED.
NTSB investigation
The NTSB’s investigation of this event, with its probable cause and findings. Matched to this report by N-number and date.