DCA13MA120

NTSB accident investigation · Boeing 777-200ER · San Francisco, CA · July 6, 2013

Accident · FatalClass 1 · MajorFinal report
Date
July 6, 2013, 11:28 local (18:28 UTC)
Place
San Francisco, CA
Injuries
3 fatal, 50 serious, 137 minor, 117 uninjured
Damage
Destroyed
Phase of flight
Approach
Aircraft
HL7742Boeing 777-200ER
Weather
Visual (VMC) · Day
Status
Completed · report February 3, 2015
Report
Board-adopted at Board Meeting
Investigation class
Class 1
NTSB office
Major Investigations Division
Safety recommendations
Yes
Case key
87395

From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.

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Probable cause

The flight crew's mismanagement of the airplane's descent during the visual approach, the pilot flying's unintended deactivation of automatic airspeed control, the flight crew's inadequate monitoring of airspeed, and the flight crew's delayed execution of a go-around after they became aware that the airplane was below acceptable glidepath and airspeed tolerances. Contributing to the accident were (1) the complexities of the autothrottle and autopilot flight director systems that were inadequately described in Boeing's documentation and Asiana's pilot training, which increased the likelihood of mode error; (2) the flight crew's nonstandard communication and coordination regarding the use of the autothrottle and autopilot flight director systems; (3) the pilot flying's inadequate training on the planning and executing of visual approaches; (4) the pilot monitoring/instructor pilot's inadequate supervision of the pilot flying; and (5) flight crew fatigue, which likely degraded their performance.

Findings · 15

NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.

Action: incorrect action performancePersonnel issues › Action/decision · Flight crewAll aircraft: 1,386 casesProbable cause
Action: delayed actionPersonnel issues › Action/decision · Flight crewAll aircraft: 894 casesProbable cause
Attention/monitoring: monitoring equip/instrumentsPersonnel issues › Psychological · Flight crewAll aircraft: 142 casesProbable cause
Auto flight system: auto throttle systemAircraft › Aircraft systems · Related operating infoAll aircraft: 2 casesProbable cause
Info processing/decision: understanding/comprehensionPersonnel issues › Action/decision · Flight crewAll aircraft: 70 casesProbable cause
Training: training with equipmentPersonnel issues › Experience/knowledge · PilotAll aircraft: 32 casesProbable cause
Alertness/Fatigue: circadian rhythms or jetlagPersonnel issues › Physical · Flight crewAll aircraft: 9 casesProbable cause
Not determinedNot determined › Not determined · Unknown/Not determinedAll aircraft: 2,247 cases
Equipment/furnishings: escape slideAircraft › Aircraft systems · Capability exceededAll aircraft: 4 cases
Policy/procedure: adequacy of policy/procOrganizational issues › Management · Emergency servicesAll aircraft: 106 cases
Policy/procedure: availability of policy/procOrganizational issues › Management · Emergency servicesAll aircraft: 28 cases
Equipment/furnishings: passenger compartment equipAircraft › Aircraft systems · Not used/operatedAll aircraft: 24 cases
Resources: availability of personnelOrganizational issues › Management · Emergency servicesAll aircraft: 3 cases
TrainingOrganizational issues › Support/oversight/monitoring · Emergency servicesAll aircraft: 26 cases
Communication systemEnvironmental issues › Operating environment · Not specifiedAll aircraft: 5 cases

Sequence of events

The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.

Analysis

The Safety Board's full report is available at http://www.ntsb.gov/investigations/AccidentReports/Pages/aviation.aspx. The Aircraft Accident Report number is NTSB/AAR-14/01. On July 6, 2013, about 1128 Pacific daylight time, a Boeing 777-200ER, Korean registration HL7742, operating as Asiana Airlines flight 214, was on approach to runway 28L when it struck a seawall at San Francisco International Airport (SFO), San Francisco, California. Three of the 291 passengers were fatally injured; 40 passengers, 8 of the 12 flight attendants, and 1 of the 4 flight crewmembers received serious injuries. The other 248 passengers, 4 flight attendants, and 3 flight crewmembers received minor injuries or were not injured. The airplane was destroyed by impact forces and a postcrash fire. Flight 214 was a regularly scheduled international passenger flight from Incheon International Airport (ICN), Seoul, Korea, operating under the provisions of 14 Code of Federal Regulations (CFR) Part 129. Visual meteorological conditions (VMC) prevailed, and an instrument flight rules (IFR) flight plan was filed.

Factual narrative

The Safety Board's full report is available at http://www.ntsb.gov/investigations/AccidentReports/Pages/aviation.aspx. The Aircraft Accident Report number is NTSB/AAR-14/01. On July 6, 2013, about 1128 Pacific daylight time, a Boeing 777-200ER, Korean registration HL7742, operating as Asiana Airlines flight 214, was on approach to runway 28L when it struck a seawall at San Francisco International Airport (SFO), San Francisco, California. Three of the 291 passengers were fatally injured; 40 passengers, 8 of the 12 flight attendants, and 1 of the 4 flight crewmembers received serious injuries. The other 248 passengers, 4 flight attendants, and 3 flight crewmembers received minor injuries or were not injured. The airplane was destroyed by impact forces and a postcrash fire. Flight 214 was a regularly scheduled international passenger flight from Incheon International Airport (ICN), Seoul, Korea, operating under the provisions of 14 Code of Federal Regulations (CFR) Part 129. Visual meteorological conditions (VMC) prevailed, and an instrument flight rules (IFR) flight plan was filed.

Aircraft

Registration
HL7742
Reported as
Boeing 777-200ER
Category
Airplane
Serial number
29171
Built
1994
Airframe hours
37,111
Engines
Pratt and Whitney PW4090, 90,000 lbs thrust, turbo fanPratt and Whitney PW4090, 90,000 lbs thrust, turbo fan
Damage
Destroyed
Fire
On-Ground
Flight
Part 129
Operator
Asiana Airlines
Registered owner
Asiana Airlines
Airworthiness certificate
Standard, Transport
Last inspection
Condition · July 1, 2013
Departed
ICN · Seoul, CA
Destination
SFO · San Francisco, CA
Flight plan
IFR
Airport
SFO · San Francisco International, runway 28L, 11,381 × 200 ft, asphalt
Equipment
Data recorder, Electronic flight bag or handheld device, Electronic multifunction display, Electronic primary flight display, Onboard weather, Satellite tracking device, Stall warning system, ADS-B, Auto-pilot

Flight crew · 2

As NTSB recorded them. NTSB leaves out names.

Role
Pilot
Age
45
Injuries
None
Certificate
Airline transport
Airplane ratings
Multi-engine land
Instrument ratings
Airplane
Medical
Class 1, Without waivers/limitations
Seat
Left
Restraint
5-point
Flight hours
9,684 total · 33 in this make and model · 3,729 as pilot in command · 57 in the last 90 days · 57 in the last 30 days
Role
Flight instructor
Age
49
Injuries
Minor
Certificate
Airline transport
Airplane ratings
Multi-engine land
Instrument ratings
Airplane
Medical
Class 1, Without waivers/limitations
Seat
Right
Restraint
5-point
Flight hours
12,307 total · 3,208 in this make and model · 7,510 as pilot in command · 211 in the last 90 days · 71 in the last 30 days

Weather

Conditions
Visual (VMC) · Day
Wind
210° at 7 knots
Visibility
10 statute miles
Lowest ceiling
None
Temperature
64 °F, dew point 50 °F
Altimeter
29.81 inHg
Observed at
SFO

Docket · 183

The files NTSB released with the investigation on December 11, 2013, on NTSB’s docket system: statements, records, photos and specialists’ reports.

Order of the hearing exhibit 1-AItem 1 · PDF · 2 pages · 81 KBNotice of designation of the chairman of the board of inquiry exhibit 1-BItem 2 · PDF · 2 pages · 90 KBDesignation of hearing officer exhibit 1-CItem 3 · PDF · 2 pages · 88 KBDesignation of parties to the hearing exhibit 1-DItem 4 · PDF · 2 pages · 80 KBNotice of investigative hearing exhibit 1-EItem 5 · PDF · 2 pages · 79 KBStatement of the purpose of an NTSB investigative hearing exhibit 1-FItem 6 · PDF · 3 pages · 78 KBExhibit list exhibit 1-GItem 7 · PDF · 9 pages · 241 KBWitness biographies exhibit 1-HItem 8 · PDF · 12 pages · 126 KBMiscellaneous-iic opening presentation hearingItem 9 · PDF · 18 pages · 4.2 MBVideo file-airport camera 5106 excerpt in iic openerItem 10 · WMV · 1.4 MBAudio file-caution tone from iic opener presentationItem 11 · WAV · 136 KBTranscript-public hearing full 12-11-13Item 12 · PDF · 303 pages · 551 KBHearing item-cover letter to korean fsrItem 13 · PDF · 1 page · 156 KBHearing item-korean flight safety regulations in englishItem 14 · PDF · 240 pages · 1.4 MBHearing item-boeing material requested by boardItem 15 · PDF · 4 pages · 126 KBReports from parties to the investigation-sfo airport submission to the hearingItem 16 · PDF · 22 pages · 208 KBReports from parties to the investigation-sfo airport hearing submission attachments a-cItem 17 · PDF · 94 pages · 10.8 MBReports from parties to the investigation-sfo airport hearing submission attachments d-fItem 18 · PDF · 98 pages · 3.8 MBOther pertinent forms and reports-61201Item 19 · PDF · 11 pages · 1.3 MBOther pertinent forms and reports-icao accident notificationItem 20 · PDF · 1 page · 39 KBOther pertinent forms and reports-karaib designation of accredited representativeItem 21 · PDF · 3 pages · 60 KBStatement of party representatives to NTSB investigation-boeingItem 22 · PDF · 1 page · 97 KBStatement of party representatives to NTSB investigation-air cruisersItem 23 · PDF · 1 page · 87 KBStatement of party representatives to NTSB investigation-honeywellItem 24 · PDF · 1 page · 99 KBStatement of party representatives to NTSB investigation-sffdItem 25 · PDF · 1 page · 72 KBStatement of party representatives to NTSB investigation-pratt-whitneyItem 26 · PDF · 1 page · 95 KBOperations 2-exhibit 2A-operations factual reportItem 27 · PDF · 45 pages · 564 KBOperations 2-exhibit 2B-interview summariesItem 28 · PDF · 140 pages · 1.1 MBOperations 2-exhibit 2C-ROK crew certificationItem 29 · PDF · 3 pages · 412 KBOperations 2-exhibit 2D-statements of kim and jungItem 30 · PDF · 25 pages · 1.4 MBOperations 2-exhibit 2E-asiana flight operations organizationItem 31 · PDF · 4 pages · 570 KBOperations 2-exhibit 2F-crew information summaryItem 32 · PDF · 11 pages · 174 KBOperations 2-exhibit 2G-SFO arrival approach and airport chartsItem 33 · PDF · 7 pages · 2.7 MBOperations 2-exhibit 2H-B777 mode control panel and displaysItem 34 · PDF · 6 pages · 202 KBOperations 2-exhibit 2I-koca org chartItem 35 · PDF · 4 pages · 8.7 MBOperations 2-exhibit 2J-asiana sfo special airport training slidesItem 36 · PDF · 28 pages · 3.6 MBOperations 2-exhibit 2K-asiana landing dataItem 37 · PDF · 4 pages · 298 KBOperations 2-exhibit 2L-simulator photo of fma in holdItem 38 · PDF · 3 pages · 292 KBOperations 2-exhibit 2M-stall protection demonstrationItem 39 · PDF · 4 pages · 97 KBOperations 2-exhibit 2N-asiana training slides-stall-autothrottleItem 40 · PDF · 7 pages · 487 KBOperations 2-exhibit 2O-QRH evacuation procedureItem 41 · PDF · 3 pages · 157 KBOperations 2-exhibit 2P-14 CFR part 129 excerptsItem 42 · PDF · 6 pages · 114 KBOperations 2-exhibit 2Q-FAA iasa programItem 43 · PDF · 7 pages · 183 KBOperations 2-exhibit 2R-safo 13002Item 44 · PDF · 3 pages · 107 KBOperations 2-exhibit 2S-trainee oe recordItem 45 · PDF · 18 pages · 1.9 MBOperations 2-exhibit 2T-trainee captain simulator recordItem 46 · PDF · 38 pages · 1.9 MBOperations 2-exhibit 2U-IP training recordItem 47 · PDF · 19 pages · 1.5 MBOperations 2-exhibit 2V-asiana post accident measuresItem 48 · PDF · 4 pages · 396 KBOperations 2-exhibit 2W-excerpts from the asiana pilot operations manual chapter 2Item 49 · PDF · 11 pages · 566 KBOperations 2-addendum 1-operations factual reportItem 50 · PDF · 6 pages · 106 KBOperations 2-addendum 1 att 2-FOM approach briefingItem 51 · PDF · 2 pages · 351 KBOperations 2-addendum 1 att 3-FOM max descent ratesItem 52 · PDF · 2 pages · 352 KBOperations 2-addendum 1 att 4-FOM decision to landItem 53 · PDF · 2 pages · 352 KBOperations 2-addendum 1 att 5-POM landing flaps and checklistItem 54 · PDF · 3 pages · 346 KBOperations 2-addendum 1 att 6-POM visual approachItem 55 · PDF · 3 pages · 340 KBOperations 2-addendum 1 att 7-responsibility in emergencyItem 56 · PDF · 2 pages · 320 KBOperations 2-addendum 1 att 8-fctr flight instructor requirementsItem 57 · PDF · 4 pages · 100 KBOperations 2-addendum 1 att 9 asiana instructor trainingItem 58 · PDF · 15 pages · 561 KBOperations 2-addendum 1 att 11-asiana recurrent training 2010-2013Item 59 · PDF · 15 pages · 1.7 MBOperations 2-addendum 1 att 10 B777 simulator trainingItem 60 · PDF · 11 pages · 785 KB
All 183 files on NTSB’s docket