- Date
- August 31, 2016, 02:10 local (02:10 UTC)
- Place
- International Waters, A1
- Injuries
- 1 serious, 11 minor
- Damage
- No damage
- Phase of flight
- Enroute
- Aircraft
- N657UABoeing 767 322
- Defining event
- Enroute-cruise: Turbulence encounter
- Weather
- Visual (VMC) · Night
- Status
- Completed · report April 22, 2020
- Report
- Approved by Office Director
- NTSB office
- Major Investigations Division
- Parties
- United Airlines
- Case key
- 93972
From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.
On this page
Probable cause
an inadvertent encounter with severe convective turbulence.
Findings · 1
NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.
Sequence of events
The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.
Analysis
On August 31, 2016, at 0210 universal coordinated time, United Airlines flight 880, a Boeing 767-322, N657UA, encountered severe turbulence during cruise that resulted in one flight attendant sustaining a serious injury. Another flight attendant and 10 passengers, including one infant, received minor injuries. There were no injuries to the other passengers and crew onboard and the airplane was not damaged. The flight was operating under the provisions of 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from the George Bush Intercontinental Airport (KIAH), Houston, Texas to the London-Heathrow Airport (EGLL), United Kingdom. The flight diverted to the Shannon Airport (EINN), Shannon, Ireland . According to flight crew statements, the aircraft was in cruise at flight level (FL) 340 approximately 50 miles east of 40W on the North Atlantic Track X, when it encountered unexpected severe turbulence that lasted for approximately 45 seconds. The captain indicated there was forecast turbulence for this portion of the flight and there were no pilot weather reports (PIREP) or air traffic control advisories in the pre-flight weather package. The flight crew indicated that the flight conditions were smooth and devoid of any turbulence for approximately two hours prior to the event. The seat belt sign had been off for about 2 hours prior to the event. They indicated that the onboard weather radar was operating in the AUTO mode and there were no returns observed prior to the event. After the event, the seat belt sign was immediately illuminated. After assessing the level and number of injuries, the captain decided to divert to EINN to expedite After landing, all injured passengers and one flight attendant were treated for minor injuries and released; one flight attendant was admitted to the hospital with fractures of the left wrist and L3 vertebra. According to a weather analysis conducted by United Airlines, satellite imagery indicated convective buildup/enhancement in the form of an isolated cell in the region of the event. The Atlantic High Weather Prognostic Chart valid for the period depicted the potential for isolated cumulonimbus clouds over the area, which implied the potential for severe or greater turbulence associated with the convection. The nighttime conditions and lack of lightning in the lower convection, likely did not provide any visual indication of the developing storms below the flight path. Wind and temperature patterns depicted a diffluent wind flow pattern ahead of a trough over the area of the upset, which supported the development of the isolated convection. RPM Turbulence did not indicate presence of Clear Air Turbulence.
Factual narrative
On August 31, 2016, at 0210 universal coordinated time, United Airlines flight 880, a Boeing 767-322, N657UA, encountered severe turbulence during cruise that resulted in one flight attendant sustaining a serious injury. Another flight attendant and 10 passengers, including one infant, received minor injuries. There were no injuries to the other passengers and crew onboard and the airplane was not damaged. The flight was operating under the provisions of 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from the George Bush Intercontinental Airport (KIAH), Houston, Texas to the London-Heathrow Airport (EGLL), United Kingdom. The flight diverted to the Shannon Airport (EINN), Shannon, Ireland . According to flight crew statements, the aircraft was in cruise at flight level (FL) 340 approximately 50 miles east of 40W on the North Atlantic Track X, when it encountered unexpected severe turbulence that lasted for approximately 45 seconds. The captain indicated there was forecast turbulence for this portion of the flight and there were no pilot weather reports (PIREP) or air traffic control advisories in the pre-flight weather package. The flight crew indicated that the flight conditions were smooth and devoid of any turbulence for approximately two hours prior to the event. The seat belt sign had been off for about 2 hours prior to the event. They indicated that the onboard weather radar was operating in the AUTO mode and there were no returns observed prior to the event. After the event, the seat belt sign was immediately illuminated. After assessing the level and number of injuries, the captain decided to divert to EINN to expedite After landing, all injured passengers and one flight attendant were treated for minor injuries and released; one flight attendant was admitted to the hospital with fractures of the left wrist and L3 vertebra. According to a weather analysis conducted by United Airlines, satellite imagery indicated convective buildup/enhancement in the form of an isolated cell in the region of the event. The Atlantic High Weather Prognostic Chart valid for the period depicted the potential for isolated cumulonimbus clouds over the area, which implied the potential for severe or greater turbulence associated with the convection. The nighttime conditions and lack of lightning in the lower convection, likely did not provide any visual indication of the developing storms below the flight path. Wind and temperature patterns depicted a diffluent wind flow pattern ahead of a trough over the area of the upset, which supported the development of the isolated convection. RPM Turbulence did not indicate presence of Clear Air Turbulence.
Aircraft
- Registration
- N657UA
- Reported as
- Boeing 767 322 (322)
- Category
- Airplane
- Serial number
- 27112
- Built
- 1993
- Engines
- P&W PW4000 SER, 24,900 horsepower, turbo fanP&W PW4000 SER, 24,900 horsepower, turbo fan
- Damage
- No damage
- Flight
- Part 121
- Operator
- United Airlines
- Registered owner
- Wells Fargo Bank Northwest Na Trustee
- Airworthiness certificate
- Standard, Transport
- Departed
- KIAH · Houston, TX
- Destination
- EGLL · London
- Flight plan
- IFR
Matched to the registry by N-number and the event date; the registry’s history has gaps, so older matches can be wrong. Compare the reported make and model.
Flight crew · 2
As NTSB recorded them. NTSB leaves out names.
- Role
- Pilot
- Age
- 49
- Injuries
- None
- Certificate
- Airline transport
- Airplane ratings
- Multi-engine land
- Instrument ratings
- Airplane
- Medical
- Class 1, Without waivers/limitations
- Seat
- Left
- Restraint
- 5-point
- Flight hours
- 8,928 total · 1,765 in this make and model
- Role
- Co-pilot
- Age
- 37
- Injuries
- None
- Certificate
- Airline transport
- Airplane ratings
- Single-engine land, Multi-engine land
- Instrument ratings
- Airplane
- Medical
- Class 1, Without waivers/limitations
- Seat
- Right
- Restraint
- 5-point
- Flight hours
- 11,294 total · 3,204 in this make and model
Weather
- Conditions
- Visual (VMC) · Night
- Turbulence
- Severe
Docket · 6
The files NTSB released with the investigation on May 8, 2020, on NTSB’s docket system: statements, records, photos and specialists’ reports. 15.2 MB in all.
Other investigations on N657UA · 1
Matched to the same aircraft by N-number and date.