DCA24LA290

NTSB accident investigation · Boeing 737 · Highland Meadows, NM · August 19, 2024

Accident · Serious injuriesClass 4 · LimitedFinal report
Date
August 19, 2024, 13:45 local (19:45 UTC)
Place
Highland Meadows, NM · per 6120
Injuries
1 serious, 92 uninjured
Damage
No damage
Phase of flight
Enroute
Aircraft
N7734HBoeing 737
Defining event
Enroute-descent: Turbulence encounter
Weather
Visual (VMC) · Day
Status
Completed
Report
Approved by Office Director
Investigation class
Class 4 - Basic report with no Prelim publish
NTSB office
Major Investigations Division
Parties
FAA
Case key
194995

From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.

On this page

Probable cause

An encounter with convectively induced turbulence during descent.

Findings · 1

NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.

Turbulence: convective turbulenceEnvironmental issues › Conditions/weather/phenomena · Effect on personnelBoeing 737-7BD: 1 caseAll aircraft: 145 casesProbable cause

Sequence of events

The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.

Analysis

On August 19, 2024, at 1345 mountain daylight time, Southwest Airlines flight 1768 encountered turbulence during descent into Albuquerque International Airport (ABQ), Albuquerque, New Mexico. The flight was a regularly scheduled passenger flight from Los Angeles International Airport (LAX), Los Angeles, California to ABQ. As a result of the turbulence, one flight attendant sustained serious injuries. The flight crew reported that the enroute weather was visual meteorological conditions, mostly clear skies, with occasional light chop turbulence. They had been monitoring their electronic flight bag applications for turbulence forecasts, one of which predicted an area of moderate turbulence about 80 miles prior to the top of descent. The captain asked the cabin crew to sit down for about 10 minutes as they transited that area, during which the turbulence was also occasional light chop. During the descent, at an altitude of about 12,000 ft, the aircraft experienced what the captain described as 2-3 seconds of moderate turbulence as the airplane flew through a cirrus cloud. The first officer recalled that it was the only cloud in the vicinity and described the turbulence (as they flew through it) as “light chop”. After landing, the C flight attendant told the captain that during the turbulence, both of her feet left the floor momentarily, and that she landed awkwardly on her feet. The cabin crew left the airplane for their overnight. Shortly after, the B flight attendant returned to the airplane and told the flight deck crew that flight attendant C was having difficulty walking. She was later diagnosed with a fractured left tibia. A post-accident review of weather records revealed that a convective significant meteorological information (SIGMET) was in effect for an area surrounding the accident, warning of either existing or expected thunderstorms. Convective SIGMETS imply the possibility of severe or greater turbulence. There were no airman’s meteorological information (AIRMETS) in effect for the accident area, and no pilot reports (PIREPS) reporting any turbulence within 150 miles of the accident location. Satellite imagery near the time of the accident showed areas of cumulous clouds to the west and southwest of ABQ, in the area of the accident. The convective conditions and presence of cumulous clouds near the accident were consistent with convectively induced turbulence.

Aircraft

Registration
N7734H
Reported as
Boeing 737 (7BD)
Category
Airplane
Serial number
33923
Built
2006
Airframe hours
58,599
Engines
CFM Intl CFM56-7B24/3, 24,000 lbs thrust, turbo fanCFM Intl CFM56-7B24, 24,000 lbs thrust, turbo fan
Damage
No damage
Flight
Part 121
Operator
Southwest Airlines Co
Registered owner
Southwest Airlines Co
Airworthiness certificate
Standard, Transport
Last inspection
Continuous airworthiness · August 16, 2024
Departed
LAX · Los Angeles, CA
Destination
ABQ · Albuquerque, NM
Flight plan
IFR
Equipment
Stall warning system, ADS-B, Angle of attack indicator, Auto-pilot, Data recorder, Electronic multifunction display, Electronic primary flight display, Heads up display, Onboard weather

Matched to the registry by N-number and the event date; the registry’s history has gaps, so older matches can be wrong. Compare the reported make and model.

Flight crew · 5

As NTSB recorded them. NTSB leaves out names.

Role
Pilot
Age
48
Injuries
None
Certificate
Airline transport
Airplane ratings
Multi-engine land
Instrument ratings
Airplane
Medical
Class 1, Without waivers/limitations
Last flight review
May 20, 2024
Seat
Left
Restraint
3-point
Flight hours
7,000 total · 4,000 in this make and model · 3,500 as pilot in command · 170 in the last 90 days · 55 in the last 30 days · 8 in the last 24 hours
Role
Co-pilot
Age
35
Injuries
None
Certificate
Airline transport
Airplane ratings
Single-engine land, Multi-engine land
Instrument ratings
Airplane
Medical
Class 1, With waivers/limitations
Last flight review
May 14, 2024
Seat
Right
Restraint
3-point
Flight hours
6,554 total · 3,718 in this make and model · 599 as pilot in command · 314 in the last 90 days · 101 in the last 30 days · 7 in the last 24 hours
Role
Cabin crew
Injuries
None
Role
Cabin crew
Injuries
None
Role
Cabin crew
Injuries
Serious
Seat
None

Weather

Conditions
Visual (VMC) · Day
Wind
220° at 8 knots
Visibility
10 statute miles
Temperature
91 °F, dew point 46 °F
Altimeter
30.26 inHg
Turbulence
Moderate
Observed at
KABQ, 28 nm away
METAR
KABQ 191952Z 22008KT 10SM FEW100 33/08 A3026 RMK AO2 SLP144 T03330083

Docket · 3

The files NTSB released with the investigation on January 16, 2025, on NTSB’s docket system: statements, records, photos and specialists’ reports. 2.7 MB in all.

Other investigations on N7734H · 1

Matched to the same aircraft by N-number and date.