DCA25LA102

NTSB accident investigation · Boeing 787 · Ojai, CA · January 8, 2025

Accident · Serious injuriesClass 4 · LimitedFinal report
Date
January 8, 2025, 01:40 UTC
Place
Ojai, CA · 100 mi NW LAX, 14000 feet
Injuries
1 serious, 4 minor
Damage
No damage
Phase of flight
Approach
Aircraft
JA892ABoeing 787
Defining event
Approach: Turbulence encounter
Weather
Visual (VMC) · Day
Status
Completed
Report
Approved by Office Director
Investigation class
Class 4 - Basic report with no Prelim publish
NTSB office
Major Investigations Division
Parties
All Nippon Airways, FAA AVP-110, JTSB
Case key
199608

From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.

On this page

Probable cause

An encounter with turbulence during descent, which resulted in a serious injury to a flight attendant.

Findings · 2

NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.

Environmental issuesEnvironmental issues › Physical environment · Effect on operationAll aircraft: 24 casesProbable cause
Environmental issuesEnvironmental issues › Physical environment · Effect on personnelAll aircraft: 24 casesProbable cause

Sequence of events

The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.

Analysis

All Nippon Airways flight NH106, encountered severe turbulence during descent through FL140 (14,000 feet) to Los Angeles International Airport (LAX). As a result, multiple flight attendants (FAs) sustained minor injuries, and one FA sustained a serious injury. Prior to initiating descent, the flight crew obtained the Automatic Terminal Information Service (ATIS) for LAX, which did not include any turbulence advisories. Approximately 20 minutes before landing, air traffic control (ATC) advised the crew of light to moderate turbulence in the area. The pilot monitoring considered querying ATC for altitude-specific turbulence information, but the captain instructed the crew to illuminate the seat belt sign and have the FAs prepare the cabin for landing. While descending from FL200 to FL170, the aircraft encountered light turbulence. At approximately FL140, about 15 minutes before landing, the flight encountered two brief turbulence events, which the captain described as “moderate” and “moderate plus.” Following these encounters, the pilot monitoring recommended that FAs be seated, and the captain agreed. After the public announcement was made the flight crew was informed that multiple FAs had sustained injuries. During the initial turbulence encounter, the L3 FA was holding the lavatory handle for support. After the turbulence subsided, she proceeded to her assigned seat and began fastening her seat belt when the second turbulence encounter occurred. She was subsequently thrown into the air and landed on the cabin floor, impacting her buttocks. Upon returning to Japan, she was diagnosed with a serious injury. Figure 1. Location of cabin attendant that sustained a serious injury. At the time of the turbulence encounter, no convective Significant Meteorological Information (SIGMETs) were active. However, other advisories—including SIGMETs, Airmen’s Meteorological Information (AIRMETs), and Pilot Reports (PIREPs)—indicated moderate to severe turbulence in the vicinity of the flight path.

Aircraft

Registration
JA892A
Reported as
Boeing 787 (9)
Category
Airplane
Serial number
34513
Built
2017
Airframe hours
33,225.9
Engines
Rolls-Royce Trent 1000-K2, 78,129 lbs thrust, turbo fanRolls-Royce Trent 1000-K2, 78,129 lbs thrust, turbo fan
Damage
No damage
Flight
Part 129
Operator
All Nippon Airways Co. Ltd
Registered owner
ANA Holdings Inc
Airworthiness certificate
Standard, Transport
Last inspection
Condition · December 19, 2024
Departed
HND · Tokyo, OF
Destination
LAX · Los Angeles, CA
Flight plan
IFR

Flight crew · 3

As NTSB recorded them. NTSB leaves out names.

Role
Pilot
Age
56
Certificates
Commercial, Private, Airline transport
Airplane ratings
Multi-engine land
Instrument ratings
Airplane
Medical
Unknown
Seat
Left
Restraint
5-point
Flight hours
18,794 total · 6,348 in this make and model · 11,270 as pilot in command
Role
Co-pilot
Age
61
Injuries
None
Certificates
Commercial, Airline transport, Private
Airplane ratings
Multi-engine land
Instrument ratings
Airplane
Medical
Unknown
Seat
Right
Restraint
5-point
Flight hours
18,724 total · 4,958 in this make and model · 9,536 as pilot in command
Role
Other flight crew
Certificates
Airline transport, Private, Commercial
Seat
Rear
Restraint
5-point

Weather

Conditions
Visual (VMC) · Day
Wind
280° at 5 knots
Temperature
63 °F, dew point 41 °F
Altimeter
30.01 inHg