DCA25LA173

NTSB accident investigation · Boeing 787 · Claveria, Philippines · March 27, 2025

Accident · Serious injuriesClass 4 · LimitedFinal report
Date
March 27, 2025, 20:34 local (20:34 UTC)
Place
Claveria, Philippines · per notification, also described as 60nm east of Butuan City at FL 400
Injuries
2 serious, 4 minor, 183 uninjured
Damage
No damage
Phase of flight
Enroute
Aircraft
N27958Boeing 787
Defining event
Enroute-cruise: Turbulence encounter
Weather
Instrument (IMC) · Night/dark
Status
Completed · report October 23, 2025
Report
Approved by Office Director
Investigation class
Class 4 - Basic report with no Prelim publish
NTSB office
Major Investigations Division
Parties
FAA/AVP110
Case key
199959

From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.

On this page

Probable cause

An encounter with convective turbulence during cruise that was not detected in advance by cockpit weather radar or weather information services.

Findings · 3

NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.

Turbulence: convective turbulenceEnvironmental issues › Conditions/weather/phenomena · Effect on personnelBoeing 787-9: 3 casesAll aircraft: 145 casesProbable cause
Knowledge: knowledge of meteorologic condPersonnel issues › Experience/knowledge · Flight crewBoeing 787-9: 2 casesAll aircraft: 30 cases

Sequence of events

The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.

Analysis

United Airlines flight 1 encountered severe convective turbulence during cruise over the Republic of the Philippines, while enroute from San Francisco International Airport (KSFO), San Francisco, California, to Singapore Changi Airport (WSSS), Republic of Singapore. As a result of the turbulence, two flight attendants (FAs) sustained serious injuries, three FAs and one passenger sustained minor injuries. The airplane was not damaged, and the flight continued to its destination without further incident. The Civil Aviation Authority of the Philippines - Accident Investigation and Inquiry Board, delegated the investigation to the NTSB as the State of Operator and State of Registry. A review of weather records revealed areas of scattered convection were present to the northeast of the accident location. The flight crew reported that prior to the accident the flight was smooth, and they had been deviating around small, scattered returns noted on the cockpit weather radar as they flew southwest toward the intended destination. Figure 1. The most intense scattered convective activity noted north/northeast of accident site (data fusion satellite imagery provided by United Airlines). The weather provider noted that there were no significant meteorological information (SIGMETs) or flight plan guidance advisories for turbulence or convective activity for the area, due to the scattered nature of the convection. Fusion satellite and lightning data showed isolated convective cells near the accident location and time, with lightning development and likely updrafts. The flight crew reported that prior to the accident, the airplane was at flight level 400 in a thin cirrus cloud layer, there was no moonlight and the flight was smooth. The seatbelt sign was off. Immediately before the turbulence encounter, cockpit weather radar displayed no returns ahead of the airplane at any range. There were no messages or alerts about weather from dispatch, nor any indication of weather activity from their 3rd party data sources (Skypath and WSI). The flight crew described the turbulence as a sudden and severe jolt that lasted 3-5 seconds, during which it was difficult to read the instrument panel. Immediately after the turbulence subsided, the flight was smooth. The FAs working in the aft galley (where the serious injuries occurred) described the turbulence as sudden and brief, the airplane dropped beneath them (or they were lifted off their feet) and they fell to the floor with severe force. The other cabin crew solicited assistance from passengers with medical experience and rendered aid to those injured. They enlisted a non-revenue FA to replace one of the injured crew, to cover one of the doors during landing. The captain coordinated with the cabin crew, dispatch and the remote medical advisory service, and the first officer. After considering a diversion to Manila, they chose to continue to WSSS, which was about 80 minutes away. The flight crew declared an emergency,landed uneventfully, and medical personnel met the airplane at the gate. One FA sustained a broken ankle requiring surgery and another was hospitalized for longer than 48 hours with a head injury.

Aircraft

Registration
N27958
Reported as
Boeing 787 (9)
Category
Airplane
Serial number
36406
Built
2015
Airframe hours
44,260
Engines
GE GENX-1B74/75/, 76,700 lbs thrust, turbo fanGE GENX-1B74/75/, 76,700 lbs thrust, turbo fan
Damage
No damage
Flight
Part 121
Operator
United Airlines Inc
Registered owner
United Airlines Inc
Airworthiness certificate
Standard, Transport
Last inspection
Continuous airworthiness · March 21, 2025
Departed
SFO · San Franciso, CA
Destination
WSSS · Singapore, OF
Flight plan
IFR
Equipment
Data recorder, Auto-pilot, ADS-B, Stall warning system, Satellite tracking device, Onboard weather, Heads up display, Electronic primary flight display, Electronic multifunction display, Electronic flight bag or handheld device

Matched to the registry by N-number and the event date; the registry’s history has gaps, so older matches can be wrong. Compare the reported make and model.

Flight crew · 4

As NTSB recorded them. NTSB leaves out names.

Role
Pilot
Age
60
Injuries
None
Certificates
Flight instructor, Airline transport, Flight engineer
Airplane ratings
Single-engine land, Multi-engine land
Instrument ratings
Airplane
Medical
Class 1, With waivers/limitations
Last flight review
June 4, 2024
Seat
Left
Restraint
Lap only
Flight hours
26,000 total · 2,480 in this make and model · 23,930 as pilot in command · 98 in the last 90 days · 80 in the last 30 days · 0 in the last 24 hours
Role
Co-pilot
Age
58
Injuries
None
Certificates
Airline transport, Flight instructor, Flight engineer
Airplane ratings
Multi-engine land, Single-engine land
Instrument ratings
Airplane
Medical
Class 1, With waivers/limitations
Last flight review
February 7, 2025
Seat
Rear
Restraint
Lap only
Flight hours
19,100 total · 2,391 in this make and model · 4,170 as pilot in command · 112 in the last 90 days · 32 in the last 30 days · 13 in the last 24 hours
Role
Other flight crew
Injuries
None
Certificates
Flight instructor, Flight engineer, Airline transport
Restraint
Lap only
Flight hours
17,613 total
Role
Other flight crew
Injuries
None
Certificate
Airline transport
Restraint
None
Flight hours
12,200 total

Weather

Conditions
Instrument (IMC) · Night/dark
Visibility
10 statute miles
Temperature
82 °F, dew point 75 °F
Turbulence
Severe
Observed at
RPLL, 434 nm away
METAR
METAR RPLL 272000Z VRB02KT 9999 FEW025 28/24 Q1007 NOSIG RMK A2974=

Docket · 5

The files NTSB released with the investigation on October 23, 2025, on NTSB’s docket system: statements, records, photos and specialists’ reports. 5.2 MB in all.

Other investigations on N27958 · 1

Matched to the same aircraft by N-number and date.