- Date
- March 27, 2025, 20:34 local (20:34 UTC)
- Place
- Claveria, Philippines · per notification, also described as 60nm east of Butuan City at FL 400
- Injuries
- 2 serious, 4 minor, 183 uninjured
- Damage
- No damage
- Phase of flight
- Enroute
- Aircraft
- N27958Boeing 787
- Defining event
- Enroute-cruise: Turbulence encounter
- Weather
- Instrument (IMC) · Night/dark
- Status
- Completed · report October 23, 2025
- Report
- Approved by Office Director
- Investigation class
- Class 4 - Basic report with no Prelim publish
- NTSB office
- Major Investigations Division
- Parties
- FAA/AVP110
- Case key
- 199959
From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.
On this page
Probable cause
An encounter with convective turbulence during cruise that was not detected in advance by cockpit weather radar or weather information services.
Findings · 3
NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.
Sequence of events
The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.
Analysis
United Airlines flight 1 encountered severe convective turbulence during cruise over the Republic of the Philippines, while enroute from San Francisco International Airport (KSFO), San Francisco, California, to Singapore Changi Airport (WSSS), Republic of Singapore. As a result of the turbulence, two flight attendants (FAs) sustained serious injuries, three FAs and one passenger sustained minor injuries. The airplane was not damaged, and the flight continued to its destination without further incident. The Civil Aviation Authority of the Philippines - Accident Investigation and Inquiry Board, delegated the investigation to the NTSB as the State of Operator and State of Registry. A review of weather records revealed areas of scattered convection were present to the northeast of the accident location. The flight crew reported that prior to the accident the flight was smooth, and they had been deviating around small, scattered returns noted on the cockpit weather radar as they flew southwest toward the intended destination. Figure 1. The most intense scattered convective activity noted north/northeast of accident site (data fusion satellite imagery provided by United Airlines). The weather provider noted that there were no significant meteorological information (SIGMETs) or flight plan guidance advisories for turbulence or convective activity for the area, due to the scattered nature of the convection. Fusion satellite and lightning data showed isolated convective cells near the accident location and time, with lightning development and likely updrafts. The flight crew reported that prior to the accident, the airplane was at flight level 400 in a thin cirrus cloud layer, there was no moonlight and the flight was smooth. The seatbelt sign was off. Immediately before the turbulence encounter, cockpit weather radar displayed no returns ahead of the airplane at any range. There were no messages or alerts about weather from dispatch, nor any indication of weather activity from their 3rd party data sources (Skypath and WSI). The flight crew described the turbulence as a sudden and severe jolt that lasted 3-5 seconds, during which it was difficult to read the instrument panel. Immediately after the turbulence subsided, the flight was smooth. The FAs working in the aft galley (where the serious injuries occurred) described the turbulence as sudden and brief, the airplane dropped beneath them (or they were lifted off their feet) and they fell to the floor with severe force. The other cabin crew solicited assistance from passengers with medical experience and rendered aid to those injured. They enlisted a non-revenue FA to replace one of the injured crew, to cover one of the doors during landing. The captain coordinated with the cabin crew, dispatch and the remote medical advisory service, and the first officer. After considering a diversion to Manila, they chose to continue to WSSS, which was about 80 minutes away. The flight crew declared an emergency,landed uneventfully, and medical personnel met the airplane at the gate. One FA sustained a broken ankle requiring surgery and another was hospitalized for longer than 48 hours with a head injury.
Aircraft
- Registration
- N27958
- Reported as
- Boeing 787 (9)
- Category
- Airplane
- Serial number
- 36406
- Built
- 2015
- Airframe hours
- 44,260
- Engines
- GE GENX-1B74/75/, 76,700 lbs thrust, turbo fanGE GENX-1B74/75/, 76,700 lbs thrust, turbo fan
- Damage
- No damage
- Flight
- Part 121
- Operator
- United Airlines Inc
- Registered owner
- United Airlines Inc
- Airworthiness certificate
- Standard, Transport
- Last inspection
- Continuous airworthiness · March 21, 2025
- Departed
- SFO · San Franciso, CA
- Destination
- WSSS · Singapore, OF
- Flight plan
- IFR
- Equipment
- Data recorder, Auto-pilot, ADS-B, Stall warning system, Satellite tracking device, Onboard weather, Heads up display, Electronic primary flight display, Electronic multifunction display, Electronic flight bag or handheld device
Matched to the registry by N-number and the event date; the registry’s history has gaps, so older matches can be wrong. Compare the reported make and model.
Flight crew · 4
As NTSB recorded them. NTSB leaves out names.
- Role
- Pilot
- Age
- 60
- Injuries
- None
- Certificates
- Flight instructor, Airline transport, Flight engineer
- Airplane ratings
- Single-engine land, Multi-engine land
- Instrument ratings
- Airplane
- Medical
- Class 1, With waivers/limitations
- Last flight review
- June 4, 2024
- Seat
- Left
- Restraint
- Lap only
- Flight hours
- 26,000 total · 2,480 in this make and model · 23,930 as pilot in command · 98 in the last 90 days · 80 in the last 30 days · 0 in the last 24 hours
- Role
- Co-pilot
- Age
- 58
- Injuries
- None
- Certificates
- Airline transport, Flight instructor, Flight engineer
- Airplane ratings
- Multi-engine land, Single-engine land
- Instrument ratings
- Airplane
- Medical
- Class 1, With waivers/limitations
- Last flight review
- February 7, 2025
- Seat
- Rear
- Restraint
- Lap only
- Flight hours
- 19,100 total · 2,391 in this make and model · 4,170 as pilot in command · 112 in the last 90 days · 32 in the last 30 days · 13 in the last 24 hours
- Role
- Other flight crew
- Injuries
- None
- Certificates
- Flight instructor, Flight engineer, Airline transport
- Restraint
- Lap only
- Flight hours
- 17,613 total
- Role
- Other flight crew
- Injuries
- None
- Certificate
- Airline transport
- Restraint
- None
- Flight hours
- 12,200 total
Weather
- Conditions
- Instrument (IMC) · Night/dark
- Visibility
- 10 statute miles
- Temperature
- 82 °F, dew point 75 °F
- Turbulence
- Severe
- Observed at
- RPLL, 434 nm away
- METAR
- METAR RPLL 272000Z VRB02KT 9999 FEW025 28/24 Q1007 NOSIG RMK A2974=
Docket · 5
The files NTSB released with the investigation on October 23, 2025, on NTSB’s docket system: statements, records, photos and specialists’ reports. 5.2 MB in all.
Other investigations on N27958 · 1
Matched to the same aircraft by N-number and date.