As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
DURING CRUISE PASSENGER OUTER WINDOW PANE AT ROW 17 SHATTERED. AIRCRAFT DIVERTED TO SFO. *S/D* AN IMPROPER SEAL DURING INSTALLATION RESULTED IN FAILURE OF OUTER PANE. REPLACED ROW 17A OUTER AND MIDDLE WINDOW PANES PER MAINTENANCE MANUAL AND BOEING DRAWING 65-54560.