Service difficulty report · Software · Gulstm GVI

Difficulty date
February 28, 2024
Submitted
April 1, 2024
Operation
Air carrier
Aircraft
N650GU
Make and model
Gulstm GVI
Aircraft serial
6067
Aircraft time
3,139 hours, 821 cycles
Part
Software
Part number
UNKNOWN
Condition
Corrupted
Location
Egss
Stage of operation
AP
How discovered
V
Nature of condition
S
Precautionary procedure
L

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

ON APPROACH INTO EINN CREW EXPERIENCED A FAILURE OF THE EGPWS SYSTEM, THE SYSTEM INDICATED THAT THEY WERE FLYING BELOW TERRAIN DESPITE BEING AT 18,000 FT. DUE TO THE FAILURE RESULTING IN LOSS OF INSTRUMENT GUIDANCE FOR LANDING AND IMC CONDITIONS CREW ELECTED TO DIVERT TO EGSS WHICH WAS VMC CONDITIONS. SAME FAULT APPEARED ON APPROACH TO EGSS BUT AN UNEVENTFUL VISIAL APPROACH AND LANDING WAS CONDUCTED. GULFSTREAM AOG TEAM ATTENDED AIRCRAFT THE FOLLOWING DAY AND CONCLUDED THAT THE EGPWS SOFTWARE HAD BECOME CURRUPTED, A CONDITION KNOWN TO HONEYWELL TO POSSIBLY HAPPEN BUT NOT CLEARLY ADVISED TO OPERATORS. AFTER RELOAD SYSTEM TESTED SATISFACTOR AND THE FAULT HAS NOT RETURNED.