As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
THE FLIGHT CREW REPORTED THAT THE CABIN ENTRY STEPS SIDE SUPPORT BRACKET (PART THAT SUPPORTS STAIRS UNDER/AGAINST FUSELAGE) IS RUBBING ALONG BODY, SCRATCHING PAINT AND NOT ALIGNING WITH SUPPORT STOP. THE MAINTENANCE TEAM DETERMINED THAT THE SIDE STAY SUPPORT HAD CRACKED AND FAILED. A NEW SUPPORT WAS INSTALLED AND ADJUSTED. THE AIRCRAFT WAS THEN RETURNED TO SERVICE.