As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
L1 WINDSHIELD CRACKED IN FLIGHT. FLIGHT DIVERTED TO MIA DUE TO THE L2 WINDOW OUTER PANE HAD SHATTERED. FLIGHT LANDED WITHOUT INCIDENT. AIRCRAFT REMOVED FROM SERVICE. AIRCRAFT WAS GROUNDED. REPLACED L1 WINDOW AND WINDOW HEAT CONTROLLER IAW AMM 30-41-00, AND AMM 56-11-01.