Service difficulty report · Window · Boeing 737823

Difficulty date
October 20, 2018
Submitted
October 22, 2018
Operation
Air carrier
Aircraft
N952NN
Make and model
Boeing 737823
Aircraft serial
31196
Aircraft time
14,556 hours, 5,491 cycles
Part
Window
Part number
141A48001
Part serial
14031H3835
Condition
Cracked
Location
Cockpit
Stage of operation
CL
How discovered
V
Nature of condition
O
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

AIRCRAFT RETURNED TO DEPARTURE DUE TO CAPTAINS SIDE L1 WINDOW CRACKED. AN EMERGENCY WAS DECLARED AND LANDED WITHOUT INCIDENT. THE AIRCRAFT WAS GROUNDED. MAINTENANCE CONFIRMED THE WINDOW WAS CRACKED DUE TO WINDOW HEAT SYSTEM FAILURE. REPLACED THE WINDOW IAW AMM 56-11-11, THE WINDOW HEAT CONTROLLER IAW AMM 30-41-11, AND ACCOMPLISHED A SATISFACTORY OPERATIONAL CHECK.