As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
AIRCRAFT WAS GROUNDED: MAINTENANCE REPORTS DOOR 2 HARD TO MOVE AND MAKES GRINDING NOISE. UPPER AND LOWER PIVOT BOLTS HAS PLAY. LUBRICATED UPPER AND LOWER HINGE BOLT AND ATTACH FITTINGS. NO PLAY IN THE BOLTS NOTED DURING FUNCTIONAL CHECK OF DOOR SUSPENSION IAW AMM 52-10-00-720-001.