Service difficulty report · Fuel Sys · Boeing 737823

Difficulty date
November 16, 2019
Submitted
November 19, 2019
Operation
Air carrier
Aircraft
N817NN
Make and model
Boeing 737823
Aircraft serial
29558
Aircraft time
30,952 hours, 12,422 cycles
Part
Fuel Sys
Condition
Unknown
Stage of operation
CR
How discovered
O
Nature of condition
J
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

AIRCRAFT NOT GROUNDED: PILOT REPORTS AT FL 390 IN CRUISE #2 ENG FWD FUEL TANK LOW PRESSURE LT CAME ON. AFT LOW PRESSURE LT ILLUMINATED SHORTLY THEREAFTER. FUEL USED CROSS CHECK HAD BEEN PERFORMED SHORTY BEFORE THAT, AND HAD CALCULATED #2 TANK QTY OF 4.7. NO FUEL LOW OR FUEL IMBAL MSGS EVER DISPLAYED. AFTER LANDING, FUEL STICK MEASUREMENTS INDICATED AN EMPTY #2 FUEL TANK. UPON APPARENT FUEL STARVATION AT FL 390, #2 ENGINE ROLLED BACK TO APPROX 20-30% N1. WHEN FUEL CROSSFEED OPENED, ENGINE RECOVERED. #2 ENGINE PERFORMED NORMALLY DURING DESCENT, APPROACH, AND LANDING. MAINTENANCE REPORTS NO FAULTS NOTED, ISSUE WAS CONFIRMED TO BE A FUELING CONFIG PROBLEM.