Service difficulty report · Jack · Boeing 737823

Difficulty date
December 22, 2019
Submitted
December 30, 2019
Operation
Air carrier
Aircraft
N961AN
Make and model
Boeing 737823
Aircraft serial
30092
Aircraft time
55,480 hours, 23,300 cycles
Part
Jack
Part number
D6031
Condition
Faulty
Location
Cockpit
Stage of operation
NR
How discovered
O
Nature of condition
S
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

AIRCRAFT NOT GROUNDED: PILOT REPORTS LOUD 400 MHZ TONE BLEED THRU AUDIO, SAFETY OF FLIGHT MAKES IT DIFFICULT TO HEAR ATC IT APPEARS TO BE MIC JACK, IT APPEARS TO GO AWAY IF YOU PUSH DOWN ON MIC JACK. ALSO SEAMS TO HAPPEN WITH NOISE CANCELING HEAD SET. MAINTENANCE WAS UNABLE TO DUPLICATE DISCREPANCY USING DUAL PRONG BOOM MIC. SUGGEST REPLACING REU AS PRECAUTIONARY. A LATER FLIGHT 2319 REPORTS CAPTAIN HEADSET JACKS OPERATE NORMALLY. SUPPLEMENTAL INFORMATION: MAINTENANCE REPLACED CAPT HEADPHONE JACK (D6031) IAW WDM 23-51-11. OPS CHECK NORMAL IAW AMM 23-51-00. (CLOSED)