Service difficulty report · Windshield · Boeing 7878

Difficulty date
February 16, 2021
Submitted
February 22, 2021
Operation
Air carrier
Aircraft
N811AB
Make and model
Boeing 7878
Aircraft serial
40629
Aircraft time
19,809 hours, 2,480 cycles
Part
Windshield
Part number
19080015
Part serial
1427
Condition
Arced
Location
Left Cockpit
Part time
19,949 hours, 2,509 cycles
Stage of operation
NR
How discovered
9
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

AIRCRAFT WAS GROUNDED: AT FL 410 CAPTAIN'S FORWARD WINDSHIELD (LEFT FORWARD) STARTED ARCING THEN OUTER PANE SHATTERED WITH " WINDOW HEAT L FWD" ANNUNCIATOR. TURNED OFF WINDOW HEAT AS PER CHECKLIST

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