Service difficulty report · Terminal · Boeing 737823

Difficulty date
December 27, 2025
Submitted
December 30, 2025
Operation
Air carrier
Aircraft
N808NN
Make and model
Boeing 737823
Aircraft serial
33206
Aircraft time
47,806 hours, 20,394 cycles
Part
Terminal
Condition
Broken
Location
Zone 200
Stage of operation
CL
How discovered
V
Nature of condition
O
Precautionary procedure
A, O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

AIRCRAFT WAS GROUNDED: AN EMERGENCY WAS DECLARED AND THE AIRCRAFT RETUNED TO DFW DUE TO THE FLIGHT CREW REPORTING THAT THE WINDOW R1 SHATTERED DURING CLIMB. WINDOW HEAT ELEMENT STARTED FLASHING BRIGHT LIGHTS, THE FLIGHT CREW TURNED OFF WINDOW HEAT AND APPROXIMATELY 10 SECONDS LATER THE WINDOW SHATTERED. MAINTENANCE FOUND WINDOW HEAT ELEMENT WIRE TERMINAL W2208 BROKEN AND RETERMINATED WIRE W2208-2002B20 WITH A NEW RING TERMINAL PER SWPM 20-30-11 AND WDM 30-41-12. A SATISFACTORY OPERATIONAL CHECK OF THE WINDOW HEAT SYSTEM WITH NO ISSUES NOTED.