Service difficulty report · Latch · Boeing 767383

Difficulty date
July 15, 2020
Submitted
July 16, 2020
Operation
Air carrier
Aircraft
N219CY
Make and model
Boeing 767383
Aircraft serial
24358
Aircraft time
87,176 hours, 22,186 cycles
Part
Latch
Condition
Unsecure
Location
Entry Door
Stage of operation
CL
How discovered
O
Nature of condition
J
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

ENTRY DOOR SAFETY LATCH POPPED IN FLIGHT CAUSING A FORWARD ENTRY DOOR EICAS MESSAGE. UNABLE TO RE-SECURE LATCH IN FLIGHT. AIRCRAFT WAS GROUNDED.