Service difficulty report · Skin · Boeing 767338

Difficulty date
May 15, 2026
Submitted
May 16, 2026
Operation
Air carrier
Aircraft
N362CM
Make and model
Boeing 767338
Aircraft serial
24316
Aircraft time
117,847 hours, 35,090 cycles
Part
Skin
Condition
Ground Damage
Location
Zone 600
Stage of operation
IN
How discovered
V
Nature of condition
O
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

DURING LINE OPS IN CVG, A GROUND CREW TOWED STAIRS UNDER THE RIGHT WING AND SCRAPED THE ENTIRE LOWER WING SKIN FROM FRONT SPAR TO REAR SPAR AT APPROXIMATELY WS 962. THE AIRCRAFT WAS MOVED TO A HANGAR AND IS CURRENTLY IN A-CHK IN CVG. BOEING WAS CONTACTED FOR A REPAIR DUE TO THE EXTENSIVE DAMAGE. THE PURPOSE OF THIS REA IS TO AUTHORIZE AND DOCUMENT THE FIRST STEP OF THE REPAIR, WHICH IS TO TRIM OUT THE DAMAGE. DIMENSIONS AND PHOTOS OF THE TRIMMED OUT DAMAGE WILL THEN BE PROVIDED TO BOEING SO THEY CAN CONTINUE DEVELOPING THE REPAIR. THE FINAL REPAIR PROVIDED BY BOEING WILL BE ACCOMPLISHED IN A SEPARATE REA. A/C HAS NOT FLOWN SINCE 12/15/2025. RT WING LOWER SKIN PANELS AT W.S 962 WERE REPAIRED IAW REPAIR ORDER ABX-RE-BGS-2600191. PERFORMED A DVI OF THE RT WING MAIN FUEL TANK INTERNAL STRUCTURES WITH 22"" OF DAMAGE AREA AT WS 962 IAW B767 SRM 51-10-02 AND 51-10-08. NEW CLIP WAS INSTALLED BY ORDER ABX-RE-BGS-2600191 ON FIELD REPAIR RECORD - 2 HFEC SURFACE SCAN OF AREA WAS ACCOMPLISHED BY FEAM NDT VENDOR TOLEDO JET. REA FOR RT WING, LOWER SKIN PANEL NR 2 & 3 DAMAGE, WS 962, FROM FRONT TO REAR SPAR COMPLETED. ACFT RETURNED TO SERVICE.