What was found
VIDEO FAILED IN CABIN ENTERTAINMENT SYS. UPON REMOVING THE AUDIO/VIDEO MODULE, THE MODULE HAD A DISTINCT BURNED ODOR TO IT. A REPLACEMENT MODULE WAS INSTALLED AND WAS INOPERATIVE. REPLACEMENT UNIT DISPLAYED CODE "NO" WHICH MEANS "NEVER ONLINE". A SECOND UNIT WAS PROCURED, REPAIRED REPAIR STATION, WHICH PERFORMED THE EXACT SAME WAY. DISCUSSIONS WITH THE ACFT MFG AND TECH REPS SUSPECT THERE IS A SOFTWARE ISSUE WITH MODULE. TEARDOWN REPORT OF BOTH REPLACEMENT MODULES SHOWS THERE WAS NO PROBLEMS WITH THE UNITS AS RECEIVED AND DURING THEIR TESTING, AND WAS RETURNED TO SERVICE AS IS. ACFT MFG IS AWARE OF THE PROBLEMS WITH THE REPAIRS.